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“Very nice hotel” 4 of 5 stars
Review of The Bristol Hotel

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The Bristol Hotel
Ranked #50 of 282 Hotels in San Diego
Certificate of Excellence
GreenLeadersSilver level
Perth, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very nice hotel”
4 of 5 stars Reviewed July 31, 2014

I stayed here in early June for a conference at the convention center. Very nice hotel. Rooms are large, comfortable, pleasant to be in. The staff are friendly staff. One of the few hotels I have been in where I wish I'd had the time to sit in the lobby area, it looked very nice as I walked through it each day. Comfortable bed, excellent shower, fast internet. The walk to the convention center was pleasant and not too long.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bristolMGR, General Manager at The Bristol Hotel, responded to this review, August 6, 2014
Dear Andrew W,
Thank you for your review and I was pleased to read that you enjoyed our hotel and it’s great location. As you mentioned, we are only a few block walk to the Convention Center and several nearby attractions, such as the Gaslamp Quarter, Petco Park, the Waterfront, Little Italy, Horton Plaza for shopping, Seaport Village and many theatrical and music venues.

Thank you for mentioning our clean and comfortable rooms and our friendly staff. I'm glad to read that you enjoyed our speedy complimentary Wifi and our beautiful lobby as well.

On behalf of the Bristol Team, thank you for selecting the Bristol Hotel.

Yours truly,
Gregory T. Rizzi
General Manager
Bristol Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,128 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (210)
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English first
Greenville, South Carolina
Level Contributor
85 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
4 of 5 stars Reviewed July 30, 2014

The Bristol rate for Comic Con 2014 was a little over $200 a night. It's certainly not one of the closer hotels to the convention center, but we chose it as our top hotel during the 'lottery' because of the price and reviews. In the end, while the walk to the convention and back was a bit tiring at times, and while there were some minor issues with the room itself, it ended up being a good deal compared to other hotels and their prices. The room was large, the beds were comfortable, and the staff was friendly. There's also a Chipotle and a Wendy's right across the street, and it's only a few blocks away from the edge of the Gaslamp.

The aforementioned minor issues were the weird mini fridge in the room. It got somewhat cold, but not very, and only the bottom half of it worked at all, which was a bit strange. Additionally, the air conditioning was practically nonexistent. We had it turned down all the way but it definitely never got below 72 degrees in the room (and that was only in the dead of night when it was cool outside). When you have four people and all of their stuff crammed in there for 5 nights, and temps outside are in the 90s during the day, that doesn't make for the most comfortable indoor temperature.

Again, based on SDCC prices the Bristol was more than worth it. I'm not sure what it costs during less busy times of the year, though, and knowing what similar hotels charge during the off season, I wouldn't pay more than $150/night to stay here any other time.

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Service
Helpful?
1 Thank ageeksaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bristolMGR, General Manager at The Bristol Hotel, responded to this review, July 31, 2014
Dear 1AvidTraveler,
Thank you for your review. During Comic Con we were one of the more reasonably priced hotels and this was intentional. We want to give our guests value, and with that includes spacious and clean accommodations, moderately priced food in our onsite restaurant, and warm and friendly employees. I also hope you were able to take advantage of our 50% discount on select dinner entrees.

I apologize if the a/c unit and refrigerator did not cool down adequately. Our maintenance staff is performing a room to room inspection, checking to be sure that the thermostats are working properly, thank you for letting us know.

On behalf of the Bristol Team, thank you for selecting the Bristol Hotel and we look forward to seeing you next year during Comic Con!

Yours truly,
Gregory T. Rizzi
General Manager
Bristol Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Forest, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 28, 2014

I've been attending San Diego Comic-Con for many years now. My dream hotel has always been the Bristol due to location, price, and positive reviews I've read. As soon as we checked into the room, we had problems. When we were checking-in, we were told a refrigerator was already ready in the room. We had requested a fridge, many days prior to our stay. We were told when we requested one, that the room had them, but that they didn't get too cold, so we needed the newer one put in. At the front desk, we originally wanted to check into a lower room, but were told we already had a very high room saved for us. The lady said she couldn't change it, most likely due to the fact that the fridge was already put in for us. I double-checked with her, and she said yes, that the fridge was already there (the new one) not the old one that didn't get cold.

Once we got into the room itself, the new fridge wasn't there. We tried the old fridge that was in the room, and it never got cold whatsoever. Even after leaving it on high for our entire 4 day stay. The next issue was the AC unit in the rooms. Every hotel I've ever stayed it, if you set the temp down, it immediately starts to cycle and will begin to get cold rather quickly. The Bristol's AC unit took quite a while to get down in temp. Being that it's summer in San Diego, you're talking high 90°'s. Having to wait for the AC to get down to temp is ridiculous.

We went to the front desk to discuss both issues. We were told the fridge was never guaranteed, even though when checking-in, the lady specifically told us it was already there in the room. We were told the person checking us in was new and told us incorrect info on the fridge. The one in the room doesn't ever get cold, so it's pointless, and the hotel should know that already. My main problem was that, it's not our fault we were told the wrong info. It's up to the hotel to make it right, especially when it's their mistake. I was given a breakfast voucher because of the problem, after having had to fight for something. It turned out to be a SINGLE voucher, it was two of us, and they let us have one voucher. Again, ridiculous. I did end-up with two, and of course being Comic-Con, we never even had time to use either one. Just a wasted trip to the front desk.

We asked about the AC, and the front desk person seemed to make excuses that having a lot of people staying there, meant the AC would take time to cool. I've stayed at huge hotels in Vegas, and little hotels elsewhere. I've never waited an hour+ for an AC to start to cool a room down. The rooms were indeed beautiful and the stay was fine. But we just felt we weren't treated like we should have been. The both of us had been looking forward to the Bristol for forever. As I said, it was our first choice hotel and has been for years. Now that we've stayed there, I'm not so sure anymore. I'd still like to hope something will be done to make it up to us, but somehow I doubt that will ever happen.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Jonathan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bristolMGR, General Manager at The Bristol Hotel, responded to this review, July 30, 2014
Dear Jonathan K,
Thank you for your review. Please allow me to apologize for our shortcomings and thank you for your candid feedback. Needless to say, somewhere along the line we “dropped the ball” in customer service and I assure you that this was the exception and not the rule at the Bristol Hotel and I will look into the circumstances of your complaint. When the occasion arises for you to visit San Diego again, please feel free to contact me directly so that I may personally handle your reservation request. I will also research our reception desk records to determine your actual name and room number, otherwise we will go room to room and inspect all of our rooms refrigerators and a/c units to ensure that they are operating properly.

On behalf of the Bristol Team and myself, we would certainly appreciate another chance to make-up for your previous stay.

Yours truly,
Gregory T. Rizzi
General Manager
Bristol Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
2 reviews
5 of 5 stars Reviewed July 24, 2014

I've stayed at the Bristol on 2 occasions. I love their decor. The rooms are black, white and red - very hip! It's centrally located in Gas Lamp yet off the busiest streets so you can actually sleep. I recommend booking through HotelTonight for the best deal. Plus get $25 off with promo code JENNYJ.

Room Tip: The higher up, possibly better views!
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank SFfit415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
68 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed July 23, 2014

I have visited San Diego dozens of times and had never known about/paid attention to the Bristol Hotel. This property is phenomenal. The location is superb, room decor OUTSTANDING, lobby area pleasant, employees good, and property manager Gregory Rizzi excellent. Mr. Rizzi helped me with several issues and gave many recommendations related to questions I had about the city. It was amazing he took almost a half an hour to assist me. I LOVED my room--very classy, somewhat classic, sleek, fun, and personable. The black and white color scheme was enhanced by three fresh gerber daisies in various parts of my large room. This flower theme was throughout the hotel and really brought color and life to business cards, room decor, lobby areas, and so on. If you are a light sleeper, request an upper floor toward the south end of the property, as the trolley is right outside the north end of the hotel. I truly LOVED this place and plan to stay there in the future if the rates are right. This property DID match the rate posted on Hotels Tonight, and it was a very reasonable rate for such an excellent, well-located, exciting property.

Room Tip: As above, for extra quiet rooms, request upper floors on the south side of the hotel.
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  • Stayed July 2014, traveled solo
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank 50states7continents
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bristolMGR, General Manager at The Bristol Hotel, responded to this review, July 28, 2014
Dear 50States7Continents,
Wow! Thank you for a great review. I did not expect such complimentary comments and to be referenced by name- it is both rewarding and humbling. It was a pleasure to meet you and learn about your travel experiences from all over the world. I also greatly appreciate you mentioning the Bristol Hotel’s comfortable rooms and great downtown San Diego location.

When the occasion arises for you to be in San Diego again, please contact me so that I may personally extend to you my hospitality and attention to detail that will assure you a pleasant and comfortable stay.

On behalf of the Bristol Team, thank you for selecting our hotel and great city to visit!

Yours truly,
Gregory T. Rizzi
General Manager
Bristol Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 23, 2014

Stayed here for 4 days and loved it. Great location, close to shops, restaurants, and public transportation. The staff was amazing, especially Dwayne. We were celebrating a birthday and he went above and beyond to recommend several places for our enjoyment. He was always eager to help and happy to do so. Dwayne went above and beyond for our group. I loved his attitude and spirit. Great customer service!!! I will definitely go back.

Room Tip: Higher rooms give you a view of the marina/ocean. Ice machines are in levels 3 and 8.
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank Wendy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bristolMGR, General Manager at The Bristol Hotel, responded to this review, July 25, 2014
Dear Wendy M,
Happy Birthday! We at the Bristol Hotel strive to provide every guest with an exceptional stay and I want to thank you for acknowledging Dwayne. I will pass along your accolades to him! I was also glad to read that you enjoyed our great location near the Gaslamp, waterfront and public transportation. Have a great summer and we look forward to your return visits.

Yours truly,
Gregory T. Rizzi
General Manager
Bristol Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 23, 2014

My partner, myself and two friends traveled to San Diego for Pride Weekend. We had a wonderful experience. Our rooms were neat, clean, fun and cute. We were assisted by Dwayne when it came to dining options, things to do, places to go and best places to experience San Diego.

Ahmad assisted us with our check - in process and despite a little confusion over our room package, we were able to resolve the matter quickly and enjoy a wonderful stay.

The staff was amazing, assisted us whenever we needed anything and made our stay quite enjoyable. I just wanted to give a special thank you to Dwayne. He went above and beyond with suggestions, his personal dining recommendations and knowledge of the city. Without his assistance our trip to San Diego would not have been stellar. And I'm very happy to write I have nothing but good things to say about The Bristol San Diego, Dwayne and all the support staff who assisted us this weekend.

Room Tip: When staying as a guest of the hotel, The on site restaurant offers 6 dinner entrees for 50%. The s...
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Kendra1130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bristolMGR, General Manager at The Bristol Hotel, responded to this review, July 25, 2014
Dear Kendra1130,
I was pleased to read that you enjoyed your stay at the Bristol Hotel during Pride Weekend and thank you for selecting our hotel. We appreciate your mention of our comfortable, clean and cute rooms. Comments such as yours about the exceptional service that was extended to you by Dwayne and Ahmad make all the difference between just an OK visit to one that was memorable and I thank you very much for your accolades; they will be passed on to our staff.

Please remember us next year and we hope to see you sooner!

Yours truly,
Gregory T. Rizzi
General Manager
Bristol Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Bristol Hotel

Property: The Bristol Hotel
Address: 1055 1st Ave, San Diego, CA 92101-4890
Phone Number:
Location: United States > California > San Diego > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#20 Green Hotel in San Diego
#27 Business Hotel in San Diego
#42 Romantic Hotel in San Diego
#54 Family Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Bristol Hotel 3.5*
Number of rooms: 102
Official Description (provided by the hotel):
The Bristol Hotel, a premier boutique hotel in downtown San Diego, offers extreme comfort and friendly service whether your travel is for business or leisure. The Bristol Hotel is a fresh take on modern style - our sophisticated atmosphere awaits you in our contemporary lobby and throughout our eclectically styled San Diego hotel rooms. This modern flair continues throughout the lounge and banquet facilities and is sure to be a perfect choice for business, leisure, group functions, meetings and special events. This downtown hotel’s superb location is within blocks of the Gaslamp Quarter, fine dining, world-class shopping at Horton Plaza, the Cruise Ship Terminal, the Convention Center, Petco Park, Theatre District, East Village, Little Italy, San Diego Concourse and the San Diego Bay. This pet-friendly San Diego hotel is only a short drive to any of the many sunny beaches, the San Diego Zoo, and SeaWorld. The Bristol Hotel is one of only seven hotels in San Diego to receive the Green Eco-Leaf Rating and is also a certified member of the California Green Lodging Program. ... more   less 
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Also Known As:
Bristol San Diego

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