My best friend and I stayed at the Bristol Hotel from Aug 15-Aug 23, 2012. Our main reason for visiting San Diego (our first time) was to spend some time with a mutual friend and do lots of sightseeing.
We arrived to our hotel a few hours earlier than expected. We were greeted at the front desk by Muhammad (hope I spelled his name correctly) who was very friendly. We were hoping that we could check in early and to our luck, our room was ready.
When we went to our room, we did a complete inspection. The room was spacious enough for both of us. We had two queen sized beds, which were very comfortable. The bathroom was big enough and had many amenities. There is plenty of closet space and in it you will find an iron w/ the ironing board. The hotel does provide bathrobes which is a nice touch.
The room has a flat screen TV which is nice. There is a coffee maker with caffeinated/decaffeinated coffee, tea and the necessary condiments, free of charge. There is a mini bar under the television furniture w/ liquor, sodas, water and goodies but they are expensive. There is a CVS within a couple of blocks by the Horton Plaza Mall and one can buy goodies there at a much cheaper price.
After we got settled, we noticed that the room was very hot. We called the front desk and someone from maintenance came immediately. The employee assured us that since the room had not been in use for over a day, it does take awhile for the cold air to kick in. We thought that explanation was valid and decided to give it a day.
San Diego is known for having mild weather all year round. We live in Miami, Fl and apparently the heat from back home followed us to San Diego. They had a heat wave that week and the temperature was in the high 80's to low 90's.
On day #2, we went out and did not come back until the evening. Again, the room was very hot and once more, we had to call the front desk. Another maintenance employee came and fidgeted with the thermostat and assured us the problem was fixed.
On day #3, we went out and came back around 3pm. As soon as we opened the door of our room, we thought we were in a sauna. The person who made up our room that morning had the brilliant idea of turning off the air conditioner (mind you, it was 90 F in Downtown, San Diego) and leaving the curtains completely opened so that the bright sun can come in our room.
This incident upset me in such a way that I had to go downstairs and ask for a manager on duty. I was greeted by Cherice & Mike who told me that there was no manager on duty after 3pm. I told them that this was absurd because somebody had to deal with the problems that occur after 3pm. I explained to Cherice everything that we had been through and how frustrated and upset we were. She was very apologetic and even tried to see if she can gives us a discount but since we booked our hotel stay thru Expedia, she was not able to. She was able to give us free breakfast for the both of us, for the rest of our stay. Not only that, Cherice offered to change our rooms and to have one of the staff take our belongings once we were ready.
The reason I gave this hotel a 4 was because of the problem with the a/c, other than that, it would have been a 5. The hotel in our opinion is very nice. It’s on a great location. The nearest trolley station is about two blocks away.
It is about two blocks away from Downtown. It is 4-5 blocks away from the Horton Plaza Mall which has shops, places to eat, CVS pharmacy and a movie theater. It is near the GasLamp District, SeaVillage and the Embarcadero.
Overall, we were very grateful for the service provided by the staff in this hotel. Everybody was very nice and helpful. Eventhough we had the incident with the a/c, I would still recommend this hotel.
- Official Description (provided by the hotel):
- The Bristol Hotel is a boutique hotel located near San Diego's Gaslamp District and features a variety of amenities for business or leisure travellers. The hotel is a San Diego events and bridal shower venue and also offers meeting space, modern pet-friendly guest rooms, an on-site lounge, fitness center and valet parking. ... more less
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- Also Known As:
- Bristol San Diego