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“Best customer service!” 5 of 5 bubbles
Review of Courtyard San Diego Downtown

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Courtyard San Diego Downtown
Ranked #17 of 278 Hotels in San Diego
Certificate of Excellence
GreenLeadersGold level
Seattle
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Best customer service!”
5 of 5 bubbles Reviewed June 17, 2014 via mobile

I come to San Diego pretty often for work. I usually stay at the Marriott in the Gaslamp. It was my first time staying at this Courtyard and I'm so glad I did! First, I walk in and get greeted by a friendly front desk staff. I absolutely have to mention one girl in particular. Her name was Sandy. She was so personable and informative. It's people like her that make Marriott great. She made sure to give me directions and was always very attentive. The hotel itself is beautiful. Rooms are clean and decor is nice. Also, staff at the bar were very friendly. Will be coming back!

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rodgarcia01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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798 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (193)
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English first
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed June 17, 2014

Stayed 4 nights at the hotel. Great location near restaurants and Horton Plaza. Clean and well appointed rooms. Service staff especially concierge were very helpful. Special thanks to Analaura Becera who went the mile to secure dinner reservations at a popular restaurant for the entourage.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MikeWangLC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed June 17, 2014

This was our second visit to The Courtyard San Diego. This is such a unique property. It was an old bank building that was converted into a hotel and it is beautiful. Take a trip down to the basement and see the old vault! The staff are very friendly and efficient. I would like to mention Conor at the Front Desk and the housekeeper on the 7th floor (Racarro ?), both made our trip even nicer. The valets were quick to get our car and they were always welcoming when we would return from our day. The property is walking distance to many nice restaurants and many of San Diego's downtown attractions.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, OH
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed June 15, 2014

I would rate 3.5 if option existed. Giving it 4 out of 5 because of excellent service! We arrived late in the day after a long flight and rental car pick-up. Check in was very friendly and helpful. I had called prior and was told self-parking was available for $12, however that is the rate for for daytime parking only. We then had to pay $38 for (24 hour) valet parking. This seemed to be a "party" hotel the night we were there - other guests were friendly but it was not quite a family atmosphere. Front desk told us there were a few bachelorette parties going on when we checked out. Rooms were just fine, although bathrooms were a little small. I would recommend running a fan because of traffic noise, at least where our room was located. The highlight was having many great photo opportunities, as the hotel is truly a beautiful setting. In addition, it was nice to walk around the Gaslamp Quarter which was in close proximity. Following our stay, we switched to a different Courtyard hotel in Liberty Station, which was more family-friendly and included parking. In the end it all worked out okay.

  • Stayed June 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank cinciyogi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 10, 2014

Stayed in the downtown courtard marriot for 4 nights on a business trip. The hotel is a beautiful old building that used to be a bank. Great location and very helpful staff. I had multiple amazon packages ordered to the hotel and they would always drop them off directly in my room for me. Would recommend.

  • Stayed June 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank zubinmaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southern California
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed June 9, 2014

We cannot recommend the Marriott loud enough and long enough. We normally stay at the US Grant for special occasions, but decided to try the Marriott this time. We have been converted. It has all the historical charm of the Grant but without the cost. Our room was wonderful. We had two walls of city and water views. The location is convenient to the Gaslamp disctrict as well as the Civic Theater. The staff was great. We were celebrating our silver wedding anniversary and they went out of their way to make it special. Even the valet wished us "Happy Anniversary." We will definitely be return guests!

Room Tip: Water view rooms are spectacular.
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Green Features: They offer additional Marriott points if you refuse maid service on a two night stay, as well as the usual towel reuse program.
  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MontanaGirl050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 7, 2014

I recently had my 4th stay at the CM Downtown San Diego and it was a pleasure yet again. Initially it was the restaurant/bar staff which left the greatest impression on me. That has since been fortified by the front desk staff, valet and even security.
No matter what is going on the staff makes you feel like you are #1. The honest recommendations for food, fun and entertainment are refreshing and it creates a sense of loyalty to that hotel and staff.
Special thanks to Jillian, Josh, Kris, Erik, Ramon, Ashley, Danny and the barista turned front desk clerk. You all make my stays the best.

Room Tip: Move around when you sleep--the new temp sensors require movement to keep the AC on. My only complai...
See more room tips
  • Stayed June 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Michael Eric B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard San Diego Downtown

Property: Courtyard San Diego Downtown
Address: 530 Broadway, San Diego, CA 92101-5206
Location: United States > California > San Diego > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Green Hotel in San Diego
#20 Family Hotel in San Diego
#23 Romantic Hotel in San Diego
#34 Business Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard San Diego Downtown 3*
Number of rooms: 245
Official Description (provided by the hotel):
Come experience the perfect hotel for your San Diego stay. Housed in a 1920's historic landmark building, the reinvented Courtyard San Diego Downtown welcomes guests with the sophisticated comfort of modern accommodations, while embracing the character of the distinguished former financial institution. From the moment you step through the revolving front doors, you will be whisked away to an inviting and intimate space to unwind, gather your thoughts, or share a laugh and a beverage with friends. Exquisite remnants of the former bank grace the interior of our hotel and mix with a fresh, contemporary style. Whether you are here for business or pleasure, you can expect impeccable service and an unbeatable location in the Gaslamp Quarter, offering hundreds of dining and entertainment options. We are conveniently located in the heart of the business district, walking distance to the waterfront and San Diego Convention Center, and minutes away from the San Diego International Airport and the world-famous San Diego Zoo. We are also just steps away from the San Diego Trolley which connects downtown to Mission Valley, Chula Vista, and the International Border. Reinvented with fresh decor and design, our guest rooms and suites provide superior accommodations for individual travelers, business groups, event groups and families. Each of our rooms offers luxury bedding, free high-speed Internet and microwaves, refrigerators and safes in every room. After sightseeing or a day of meetings, enjoy delicious California cuisine at THE LOBBY or grab a snack at our 24-hour market. At the Courtyard San Diego Downtown, we're ready to serve up what you want - where you want. ... more   less 
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Also Known As:
Courtyard By Marriott San Diego Downtown Hotel San Diego
San Diego Marriott
San Diego Courtyard

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