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“Gorgeous hotel, great location and most important, very acommodating staff”

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Courtyard by Marriott San Diego Downtown
Ranked #15 of 278 Hotels in San Diego
Certificate of Excellence
GreenLeadersGold level
Reviewed June 28, 2013

I was at the Courtyard Marriott this past week on business, and I must say that I was very satisfied with the hotel. I LOVE the building (used to be a bank) with the vault in the basement that has been repurposed to a meeting room. The room doors, the ceilings... it is just gorgeous and I am happy it is well preserved. The location is fantastic for exploring... close to balboa park, the airport and the main drag that runs down the cost. But in reality, the biggest win for this hotel is the staff. From the young man at the bar during happy hour, to the awesome folks at the help desk, and the room service guy that had to run up 7 floors using the stairs to deliver my food because the elevators were not working... everybody was exceptional. I always have issues with my phone charger, and servers from the restaurant and the front desk try to find a solution to my problem. It was a very nice experience, and would highly recommend this particular hotel.

  • Stayed: June 2013, traveled on business
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Thank karlushka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley R, Guest Relations Manager at Courtyard by Marriott San Diego Downtown, responded to this reviewResponded July 1, 2013

karlushka,

We appreciate your business and the gratitude given from the quality of service you recieved from all departments of our staff. We definitely hope this means many bookings with us by you in the future to prove this same quality with each stay.

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869 - 875 of 950 reviews

Reviewed June 24, 2013

beautiful hotel..enjoyed our stay very much but every time a young couple goes into a semi nice hotel you always weird looks. yes i can afford to stay in a nice hotel. Even the people working at the front desk gave us weird looks. I left an item in the hotel room and immediately called to let them know. The lady who answered the phone was just, well a pain to talk to. She either just didn't want to help or just didn't care. I told her the room number and all the information i could give, and all she could say was there is no name under that. Would I seriously lie about my name and my room number? I didn't just pull that number out of no where. After the first phone call, i called back to let them know exactly where I left and the lady said she will personally go up and check. Got a phone call back and said that my item was no where to be found. It is MY fault i left it there but i thought calling ASAP would help, especially when she told me house keeping didn't even clean that room yet. My item was quite pricey and wasn't too surprised they couldn't find it. It is what it is.
this is a very beautiful hotel and the area is beautiful.

  • Stayed: June 2013, traveled as a couple
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Thank jayes123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley R, Guest Relations Manager at Courtyard by Marriott San Diego Downtown, responded to this reviewResponded June 26, 2013

jayes123456,

Im glad you enjoyed your stay and thought the hotel was beautiful but would definitely want to follow up with your isolated matter. If you could call our property and ask to speak with Bashir Ramzy or Ashley Reid so that we can address the situation with your missing item and the way it was handled it would be greatly appreciated.

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Reviewed June 22, 2013

First of all, this hotel is absolutely gorgeous. The building it is in is a landmark and rightly so. It was truly built by people who took pride in their craft. The hotel lobby is a beautiful and preserved well. The building was a local bank built in the 1920s and if you're a history buff, it's brimming with stuff to look at and read. If you're an architecture buff, the building was designed by one of San Diego's prominent architects of the era. 1920s America on full display. Also, don't forget to go to the basement to check out the meeting rooms. They are what became of the bank's original vault and safe deposit rooms complete with safe doors on display.
Throughout the building, enjoy the wide hallways, high ceilings and original doors to offices throughout the building. Your room was likely once an office for a pencil pusher at a bank but is now quaint and plush. Mine was small, but well appointed. Space is very tight at the foot of the bed and would have been much better served by a wall mounted TV and a different style of dresser, but I didn't mind. Space is tight downtown.
The only detail they forgot was the thermostat. Petty, I know, but it was motion activated on a 2 minute timer. Obviously an attempt to save on the cost to cool the old building, but at this level of establishment, comfort should take some priority since the windows are screwed shut. I found myself waking and waving at the wall to kick the A/C on and bring the room to a preferable temperature. When I called the front desk twice to fix it, the phone just rang. I'd stay here again, but hopefully they will give more than 2 minutes of climate control per motion :). From my conversations with other business people in our party, most the rooms are this way.

  • Stayed: June 2013, traveled on business
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1  Thank bluestang65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BashirRamzy, Guest Relations Manager at Courtyard by Marriott San Diego Downtown, responded to this reviewResponded June 23, 2013

bluestang65,

Your feedback is very appreciated. We are happy you experienced an overall positive stay and enjoyed the architecture and quality of our rooms. We do incorporate many environmental friendly practices as you will see on our Green Leaders tab on Tripadvisor. Although they do not operate on 2 minute timers, our units use a motion and temperature sensor to gauge when to shut off if the room is possibly not occupied. We hope you do return and if so just reach out at check in about the settings and we will definitely have a member of our engineering department work with you to get the settings closest to your preference.

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Reviewed June 20, 2013

Location is great for dining and sight-seeing in the Gaslamp district and a short walk to the harborfront or Balboa Park and shopping at Horton Plaza, and it's easy to ask the concierge to get you a taxi. Take advantage of the happy hour in the downstairs area, which has a very warm and welcoming vibe; it's often crowed, but the other guests are friendly. We had great experiences with the valets. It's easy to hop on the trolley from the hotel as well for going out a bit further. My husband took the trolley to dive in La Jolla, and I went shopping in Fashion Valley on public transport with no problems. Upon check in we got a map of the area, which was very helpful.

I had some things dry cleaned, and that was expensive at $10 an item, but they were prompt with the service.

The king rooms are very comfortable and we were not cramped even with 4 large suitcases.

I used the gym quite a bit, and it was always busy but never crowded, and the machines are all in good repair and good quality. There is also a coin-operated washer and dryer next to the gym so you can work out and get some cleaning done, which was great help; and the front desk was courteous about giving change to use. Seriously, this was my very description of a perfect hotel experience. The only thing missing is a spa.

  • Stayed: June 2013, traveled as a couple
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Thank Cindy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BashirRamzy, Guest Relations Manager at Courtyard by Marriott San Diego Downtown, responded to this reviewResponded June 21, 2013

Ladyoracle1979,

As an experienced traveler we really appreciate your feedback and great review. We love you took advantage of our Happy Hour we offer everyday from 4pm-7pm. Likewise, with the use of our city's trolley and transportation in which we are seconds away from some of the the stations or bus stops. We hope our beautiful and clean rooms, friendly staff and useful gym bring you back for many more stays.

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Reviewed June 19, 2013 via mobile

I've stayed at this hotel twice in the last 3 years, and highly recommend this location. Good value for great quality.

The Gaslamp area is great, lots of selection for restaurants, bars and clubs. Walking distance to the convention centre, baseball stadium, and the waterfront.

  • Stayed: September 2012
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Thank FutureSVP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BashirRamzy, Guest Relations Manager at Courtyard by Marriott San Diego Downtown, responded to this reviewResponded June 20, 2013

Future SVP,

We love our repeat guest. We see your review stated your stay was in September of 2012. If so, we hope to see you return once again to experience the 6 million dollar revitalization we completed in our rooms, lobby and meeting spaces. We have many pictures available on our Marriott site in the photo gallery as well as some on tripadvisor.

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Reviewed June 19, 2013

This was a beautiful hotel with an amazing lobby. Staff very kind and helpful. The major draw to this hotel was that it used to be a bank and has since been renovated into a hotel (durh). The bank vault down stairs has been turned into a meeting room but it still has this magical atmosphere like they truly still have vaults below the earth (Gringotts is the wizarding bank from Harry Potter for all my Muggle friends out there). The rooms were nice and clean. yay. The hotel has nice amenities such as computers to print out boarding passes and tickets alike as well as a washer and dryer for use. Success!!! Within walking or trolley distance to attractions in and around the city.

  • Stayed: April 2013, traveled with family
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Thank Catherine389
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BashirRamzy, Guest Relations Manager at Courtyard by Marriott San Diego Downtown, responded to this reviewResponded June 20, 2013

Cathjerine389,

We are glad you enjoyed our renovated bank from the 1920s with the hand painted ceilings and marble floor and columns in our lobby from different parts of the world. We definitely love allowing our corporate meetings to be housed in the original vault and safe deposits of the bank as well as letting our guest explore and check them out or get a tour. We hope next time you have an itch for Gringotts we get to house your stay. Colloportus!

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Reviewed June 19, 2013

This place was amazing!!! The history and restorations are wonderful. The staff was excellent and extremely professional. John Farle gave us an amazing tour of the hotel and showed his knowledge and pride in the property. From the moment we walked in, Bashmir Ramzy who is the supervisor in guest services greeted us with a pleasant smile and wonderful customer service. This place is an A+ and should be visited by all! Thank you for the great stay!

  • Stayed: June 2013, traveled on business
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Thank Tennessee V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley R, Guest Relations Manager at Courtyard by Marriott San Diego Downtown, responded to this reviewResponded July 2, 2013

Tennesse V.,

It is a delight to hear the great customer service provided from start to finish by our staff members. We are happy you enjoyed the tour we are able to provide to our guests and hope you can return back to us when are in San Diego.

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Additional Information about Courtyard by Marriott San Diego Downtown

Address: 530 Broadway, San Diego, CA 92101
Phone Number:
Location: United States > California > San Diego > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Green Hotel in San Diego
#20 Family Hotel in San Diego
#23 Romantic Hotel in San Diego
#34 Business Hotel in San Diego
Price Range: $137 - $363 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard by Marriott San Diego Downtown 3*
Number of rooms: 245
Official Description (provided by the hotel):
Come experience the perfect San Diego hotel for your business or leisure stay. Housed in a 1920's historic landmark building, the reinvented Courtyard by Marriott San Diego Downtown welcomes guests with the sophisticated comfort of modern accommodations, while embracing the character of the distinguished former financial institution. From the moment you step through the revolving front doors, you will be whisked away to an inviting and intimate space to unwind, gather your thoughts, or share a laugh and a beverage with friends. Exquisite remnants of the former bank grace the interior of our hotel and mix with a fresh, contemporary style. Whether you are here for business or pleasure, you can expect impeccable service and an unbeatable location in the Gaslamp Quarter, offering hundreds of dining and entertainment options. We are conveniently located in the heart of the business district, walking distance to the waterfront and San Diego Convention Center, and minutes away from the San Diego International Airport. We are also just steps away from the San Diego Trolley which connects downtown to Mission Valley, Chula Vista, and the International Border. Reinvented with fresh decor and design, our guest rooms and suites provide superior accommodations for individual travelers, business groups, event groups and families. Each of our rooms offers luxury bedding, free high-speed Internet and microwaves, refrigerators and safes in every room. After sightseeing or a day of meetings, enjoy delicious California cuisine at THE LOBBY or grab a snack at our 24-hour market. At the Courtyard by Marriott San Diego Downtown, we're ready to serve up what you want - where you want. ... more   less 
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Also Known As:
Courtyard By Marriott San Diego Downtown Hotel San Diego
Courtyard San Diego Downtown
San Diego Courtyard
San Diego Marriott

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