There were so many problems with this place it was almost comical, almost.
My party booked a room for three people; in the description it stated that we would have a King size bed and a pull-out sofa. When we got to the room there was a king bed, and a chair! An armchair! I called the front desk to tell them they'd clearly given us the wrong room. And her response? "Well there is a chair," as if we paid to have someone sleep there. She was baffled as to why we were upset with the arrangements. She told us it was Orbitz's fault, that they don't have pull out sofas. We asked for a roll away cot, even for blankets. We don't have cots she said, "we can give you some blankets (to sleep on the floor!), but you have to come get them yourself." Let's not even mention that the elevator was broken. She could not accommodate us.
After waiting an hour on hold with Orbitz, the gentleman on Orbitz helping us was nice and told us clearly this was not adequate accommodations. He contacted the manager and eventually had us moved to a room with two Queen beds.
But the drama did not end. Here are our other issues during our two night stay:
-They could not supply us with three towels for three people, we asked repeatedly and they told us they ran out! (When has that ever happened in a hotel??). There were two in the room, and that's all they ever gave us. They were completely unapologetic about it too.
-Wireless internet did not work
-I got the third degree when asking for a roll of toilet paper when we ran out
-Anemic breakfast; didn't even supply water at the breakfast
-extremely rude staff, possibly the rudest I have ever experienced
-save the hassle, stay at one of those nice hotels that cost more
- Official Description (provided by the hotel):
- San Diego is yours to explore at our Travelodge San Diego Downtown Convention Center hotel, near San Diego Airport. Located off Interstate 5, easy access to San Diego Convention Center ,Downtown, Gaslamp, our hotel in San Diego is the perfect choice for a weekend getaway or conference attendance. We offer free Wi-Fi Internet access so you can check directions or catch up on email before you head out on your long day of sightseeing. Limited Parking is available onsite. ... more less
- Reservation Options:
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- Also Known As:
- Americas Best Value Inn-Convention Center/Downtown Hotel San Diego
- Americas Best Value Inn Hotel
- Americas Best Value Inn Motel