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“Worst Motel/Hotel Experience I had!!!”

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Travelodge San Diego Downtown Convention Center
Ranked #215 of 286 Hotels in San Diego
Reviewed August 19, 2013

There were so many problems with this place it was almost comical, almost.

My party booked a room for three people; in the description it stated that we would have a King size bed and a pull-out sofa. When we got to the room there was a king bed, and a chair! An armchair! I called the front desk to tell them they'd clearly given us the wrong room. And her response? "Well there is a chair," as if we paid to have someone sleep there. She was baffled as to why we were upset with the arrangements. She told us it was Orbitz's fault, that they don't have pull out sofas. We asked for a roll away cot, even for blankets. We don't have cots she said, "we can give you some blankets (to sleep on the floor!), but you have to come get them yourself." Let's not even mention that the elevator was broken. She could not accommodate us.
After waiting an hour on hold with Orbitz, the gentleman on Orbitz helping us was nice and told us clearly this was not adequate accommodations. He contacted the manager and eventually had us moved to a room with two Queen beds.
But the drama did not end. Here are our other issues during our two night stay:
-They could not supply us with three towels for three people, we asked repeatedly and they told us they ran out! (When has that ever happened in a hotel??). There were two in the room, and that's all they ever gave us. They were completely unapologetic about it too.
-Wireless internet did not work
-I got the third degree when asking for a roll of toilet paper when we ran out
-Anemic breakfast; didn't even supply water at the breakfast
-extremely rude staff, possibly the rudest I have ever experienced
-save the hassle, stay at one of those nice hotels that cost more

  • Stayed: April 2013, traveled with friends
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3  Thank Blaire B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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258 - 264 of 383 reviews

Reviewed August 13, 2013

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Travelodge
Thank David O
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
TravelodgeSanDiego, Front Office Manager at Travelodge San Diego Downtown Convention Center, responded to this reviewResponded August 16, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 6, 2013

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Travelodge
Thank Torres M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
TravelodgeSanDiego, Front Office Manager at Travelodge San Diego Downtown Convention Center, responded to this reviewResponded August 7, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 6, 2013

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Travelodge
1  Thank Brenna C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed July 28, 2013

Everything seemed fine until late at night a cockroach ran across the TV stand, I tried to call the front desk & nobody answered. I had tried earlier in the evening to call the desk to ask a question and again no one answered the phone.

  • Stayed: July 2013, traveled with friends
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Review collected in partnership with Travelodge
Thank Melissa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelodgeSanDiego, Front Office Manager at Travelodge San Diego Downtown Convention Center, responded to this reviewResponded July 30, 2013

Hello,

Thank you so much for taking the time to write a review of your recent visit. It is a big disappointment to know that you got a roach in your room, from the outside patio. We have called the pest control company to come and inspect our rooms. Please know that this is a one time incident. Please allow me to apologize for this inconvenience and allow me to offer a discounted rate for you and your family. Please call us directly.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2013

Visiting family needed a nice place to stay. This was not the case here! The pictures are very misleading and so is the description of the area. Went with my two small children thinking we would get a good nights rest. So very wrong. While the desk clerk was pleasant we didn't have any idea what was ahead for us going up to the room. The stench of smoke hit us as soon as we got off the elevator and was worse once we opened our room door, which over looked someone's backyard. Couldn't get out of that room fast enough they tried to get us a new room but they were all just as bad. No way were we staying, not worth the $130 price. Needs a lot of work, save your money

  • Stayed: July 2013
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1  Thank monicamaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2013

Horrific rooms, parking, neighbors, walkways, and it stinks. My wife literally had a panic attack when she saw and smelled the room. The only good thing about that experience is that they were kind enough to refund our $$$$, which we used to book somewhere else. Needs a major make-over asap

  • Stayed: July 2013
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1  Thank fyoumofo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelodgeSanDiego, Front Office Manager at Travelodge San Diego Downtown Convention Center, responded to this reviewResponded July 30, 2013

Thank you for bringing to our attention the problems you encountered. It is a disappointment that you found your stay unsatisfactory. I would like you to please give us a call and give us an opportunity to serve you better. Please accept my apology for the inconveniences you experienced.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Travelodge San Diego Downtown Convention Center

Address: 1801 Logan Ave, San Diego, CA 92113-2111 (Formerly Americas Best Value Inn-Convention Center/Downtown)
Phone Number:
Location: United States > California > San Diego
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #215 of 286 Hotels in San Diego
Price Range: $69 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Travelodge San Diego Downtown Convention Center 2*
Number of rooms: 42
Official Description (provided by the hotel):
San Diego is yours to explore at our Travelodge San Diego Downtown Convention Center hotel, near San Diego Airport. Located off Interstate 5, easy access to San Diego Convention Center ,Downtown, Gaslamp, our hotel in San Diego is the perfect choice for a weekend getaway or conference attendance. We offer free Wi-Fi Internet access so you can check directions or catch up on email before you head out on your long day of sightseeing. Limited Parking is available onsite. ... more   less 
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Also Known As:
Americas Best Value Inn-Convention Center/Downtown Hotel San Diego
Americas Best Value Inn Hotel
Americas Best Value Inn Motel

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