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“Ok for a stop off” 4 of 5 bubbles
Review of BEST WESTERN Americana Inn

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BEST WESTERN Americana Inn
Ranked #125 of 279 Hotels in San Diego
Surrey
Level Contributor
445 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
“Ok for a stop off”
4 of 5 bubbles Reviewed August 20, 2013 via mobile

We stayed a night here on a road trip from Vegas to San Fransisco. It was ok. The girl at Reception was very welcoming and helpful. The room was clean, comfortable and quiet, the air con worked, but was a bit rattley, the breakfast room was tiny for the number of guests but the staff there worked hard and the food was ok, and the wifi signal was very patchy, to say the least. Like I say, it was ok. Great for a stopover, but I'd be hacked off if we'd booked to stay there for a week.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SurreyTweety
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P P, Manager at BEST WESTERN Americana Inn, responded to this review, January 8, 2014
Thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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283 reviews from our community

Traveler rating
    102
    102
    54
    13
    12
See reviews for
104
69
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54
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
San Diego, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 19, 2013

My only complaint was that I was dropped off, alone, and with four bags. The desk clerk was told I had some physical limitations and needed a room on the ground level, which I got. However, she watched me struggle with my bags in and out of the lobby and I was offered no assistance. I am nearly 60 years old and it is not apparent that I am disabled. But this was about being aware of your guests needs. I wonder if the clerk has a grandmother....? Otherwise, AWESOME facility.

  • Stayed August 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Terrilynn V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P P, Director of Sales at BEST WESTERN Americana Inn, responded to this review, August 27, 2013
We thank you for your patronage. Our front office staff is required to stay behind the desk unless they have a back up. As a limited service hotel we do not have the service of carrying your bags to your room. We are so glad your got the ground floor room requested and We do apologize for your struggles this might have caused and again we really do appreciate and thank you for your patronage.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taipei
Level Contributor
5 reviews
1 of 5 bubbles Reviewed August 12, 2013

Front desk were good, but the rest of staffs were rude !!
I hate to give bad rating to hotels I stayed, especially the one I booked based on the reviews on Tripadvisor.com.......but this one is really not worth staying unless you are about to depart to Mexico.

House keeping, restaurent service were all bad !!

Dining room was very small to accomandate all people during breakfast time!!

Pool was okay. They should have placed some towels in place so people did not need to go to front desk for it.

This is not the Best Western I know and I stayed before.

Not coming back and will not recommend to anyone !!

  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank mchi11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P P, Director of Sales at BEST WESTERN Americana Inn, responded to this review, August 13, 2013
I would like to apologize on behalf of everyone at our hotel. We have excellent customer service and work very hard to accommodate everyone that stays with us. We have tried putting towels at the pool and end up with a messy pool area and missing towels, we appreciate any suggestions on a better way than checking extra towels for the pool area? Our breakfast room seats approx. 35-40 people and sometimes there is no one in the room and other times its full. We do understand it can be frustrating if you are ready for breakfast and there is no room to sit. Again we apologize for any inconvenience. We welcome a phone call to help resolve these issues. Thank You for your review and we are sorry your stay was not what you expected.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, United States
1 review
4 of 5 bubbles Reviewed July 16, 2013

Great!!! Accept the dining room was to small for the amount of people. The lady in the dining room was a great lady. Believe or not my wife forgot her purse in the dining room on Sunday morning and she actually put it away in a safe place, and never touched our money or credit cards. And whoever it was that turned it in to her, praise God, that there are some honest people left in the world.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Carmen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P P, Director of Sales at BEST WESTERN Americana Inn, responded to this review, July 18, 2013
We have more than 8 tables for our breakfast room, meeting room and each table seats 4 people so at any given time we can seat more than 32 people, however if you are the 33rd and 34th person looking for a table to eat breakfast and there is not room then it is and inconvenience. We are very sorry for your inconvenience and we do thank you for your patronage.and we especially thank you for choosing us on your anniversary and we wish you many more years together.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington Beach, California, United States
Level Contributor
46 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed July 12, 2013

Stayed here while doing a small job nearby. It was clean, comfortable, and easy. The staff was friendly and professional. The breakfast was filling but the room was small. This place is walking distance to the border. Convenience store, Carl's Jr. And Cocos a short walk away.

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Don G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P P, Manager at BEST WESTERN Americana Inn, responded to this review, January 27, 2014
Thank you for the support! Please come back when you are in town again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Tan Valley, Arizona
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed June 25, 2013

This hotel was very clean and nice the rooms were clean the grounds were clean and pool and spa were well cared for will def. Stay here again.was close enough to beach about 20 mins to mission beach and there are stores and restaurants close by. The continental breakfast was adequate for family as well.

Room Tip: Good price for families
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Karmon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P P, Director of Sales at BEST WESTERN Americana Inn, responded to this review, July 18, 2013
Thank you for your kind words. We try our best to create a comfortable, safe, clean atmosphere. Please come back and stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Azusa
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed June 3, 2013

We utilized this motel in order to receive dental treatment in Tijuana. It was clean, personnel were frriendly and helpful, displaying professional demeanor equal to most best western hotel/motels. Tram service was provided for trip into Mexico and return. Breakfast was sufficient; however eating space was extremely limited. This is definitely a family oriented facility with lots of children (many noisy and unsupervised).

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Miles H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Americana Inn

Property: BEST WESTERN Americana Inn
Address: 815 W. San Ysidro Blvd, San Diego, CA 92173-1827
Phone Number:
Location: United States > California > San Diego
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#11 Best Value Hotel in San Diego
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Americana Inn 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
We are a gem situated near the Border of Mexico and very near downtown San Diego. We have close to 120 rooms! We have Free Hot Breakfast as well as Free WiFi, In Room Microwave/Fridge, LCD Flat Screen TV cable and HBO and Pool and Jacuzzi as well as Free off street parking and we have eateries in the adjacent parking lot. ... more   less 
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Also Known As:
Best Western Americana Hotel San Diego
Best Western San Diego
San Diego Best Western

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