I stayed at this hotel for a total of 50 days (yes, not a typo). Was the stay enjoyable? Yes, without a doubt. This place does live up to its rating, with its special character. My room was quite comfortable and well maintained. The fresh breakfast in the morning (hot waffles for everyone!) is quite sumptuous that makes for a good start for the day. Everyone at this hotel is quite professional and still quite friendly. The daily housekeeping (Felipa managed that for my room) was done perfectly every day. Whenever I left a note at the bedside, requesting for an amenity or a fix to something in the room, it was surely attended by the hotel staff before I returned back. The hotel has a pick up and drop facility in a 5 mile radius. For most of the days I did avail of this facility and here too the hotel staff was quite punctual and professional in dropping me to my workplace and picking me up in the evening. The hotel services and facilities (like the gym, swimming pool, and a mini library for little tots) were quite decent too. I didn't use their restaurant and hence cannot comment on the quality of the restaurant food though. Maybe next time. :)
There is an important concept of repeatability and reproducibility applicable to the hospitality industry. Any performance to be rated as great has to be repeated and reproduced on a day on day basis, and that too by all staff. As I stayed over the long period at this place, I observed that every day there was the same great performance repeated and reproduced by the hotel staff, without any drop in performance. I didn't see anyone losing their cool or getting flustered because of any problem that might creep up. There was a water line problem (normal wear and tear) on a day, nevertheless the staff managed to overcome it and provide the same service to the guests without any issue. This is great and needs special mention.
Thanks to Sean, Israel, Lauren, Renee, Nadia, Alex, Felipa, and many others at the location who helped make my stay a very comfortable and enjoyable one. I would surely stay here again when I visit San Diego again, and would recommend you to do so too.
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- Also Known As:
- Country Inns & Suites By Carlson Hotel San Diego
- Country Inns And Suites By Carlson
- Country Inn San Diego
- San Diego Country Inn