My brother and his family live in San Diego so my wife and I often travel to San Diego, and over the decades we have stayed at a number of hotels. We first started to stay at the U.S. Grant a couple of years ago, and it's become our preferred hotel. My last stay was during the NCAA tournament in San Diego in March.
I book through a travel agent who is a member of a large agency (Virtuoso and Casto Travel) and am a member of SPG. As a result, I am probably able to obtain upgrades and other amenities that you may not be able to obtain on your own. It's clear that the reception and restaurant staff are aware of this. I have just read some of the negative reviews about this hotel, and am surprised and disappointed, so it appears that your experience could vary from mine.
In my experience, the staff has always been first rate. The receptionist who checked me into the hotel this time was very pleasant, quick and responsive. Ditto for the bell man. A light went out in my room, and was replaced within an hour. I ate breakfast all four mornings in the hotel, had a late dinner one night, and lunch one afternoon: on all occasions the restaurant and bar staff were first rate, and the food was quite good.
When I checked out, the "computer system was down", so they emailed the bill to me. I emailed in return, noting a couple of mistakes on this bill, which they immediately corrected without question. When I noticed several days later that my SPG account had not been credited with this stay, I called the hotel, and they contacted SPG on my behalf and my account was credited within a couple of hours.
Tips: I receive periodic emails from the hotel about deals, some of which include free parking. So when you call to reserve, ask the hotel if they have any packages which include free parking, or other amenities, such as free tickets to the museums in Balboa park. (incidentally, I have paid around the same amount for parking at the Manchester Grand Hyatt where we have often stayed in the past, so the U.S. Grant is not that out of line.)
It seems most people have had a good experience at this hotel, and we certainly have. Highly recommended.
- Official Description (provided by the hotel):
- Our Luxury San Diego Hotel offers an exquisite experience in one of America's finest cities. The US Grant has a luxury experience with a historic feel to make your trip to San Diego memorable. ... more less
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- Also Known As:
- The Us Grant Hotel San Diego
- Us Grant San Diego