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“Gorgeous historical hotel with impeccable service!”

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THE US GRANT, a Luxury Collection Hotel, San Diego
Ranked #43 of 286 Hotels in San Diego
Certificate of Excellence
GreenLeadersSilver level
Reviewed February 18, 2013 via mobile

I recently stayed at the US Grant for 1night just after leaving a 6 star resort in Csbo San Lucas Mx. The reason I mention this is because the US Grants level of service was exceptional & truly put the 6 star hotel to shame that I had just checked out of. At check in we received a super helpful map of the area that highlighted all the surrounding points of interest. The rooms were very clean and surprisingly updated. I would highly recommend this resort to anyone!

Special mention to Valet & Front Desk staff -job well done

  • Stayed: February 2013
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1  Thank JELISA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NFBD, Manager at THE US GRANT, a Luxury Collection Hotel, San Diego, responded to this reviewResponded February 22, 2013

Jalisa,

Thank you for your 6+ star review. While we strive for 5 stars and know that this means we exceeded our guest's expectations, 6 stars is something else entirely!

Your appreciation and recognition has been shared with the team to celebrate their achievements. The next time you are in the neighborhood, we look forward to hosting you once again and perhaps for a longer stay?

Many thanks,

Nathan Davis, Director of Operations

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1,246 - 1,252 of 2,511 reviews

Reviewed February 16, 2013

I absolutely loved our stay at the US Grant. The hotel is opulent and very cozy, with remarkable rooms and attention to detail. The staff made sure to meet our requests and made us feel very welcome and cozy after our long trip and our middle of the night arrival.

The room well laid out with the ability to completely stretch out and tuck our belongings out of sight, keeping a homey feel in the utterly upscale environment. The turndown was a nice touch and the decor was so inviting that we tried to check our linens and furnishings for hints on where to buy them when we returned home!

Logistically, the hotel is well situated, right within walking distance of the Gaslamp Quarter and a myriad of activities. The access to the Coronado ferry and other major attractions is also across the street from the hotel, so we had no need to navigate traffic or pick up our car aside from our personal trips.

Took the time to dine in the restaurant and were beyond pleased with the level of service and attention to detail in the food. Every dish was superb and the attention to seasoning was impressive for the simplest sides.

Every single employee of the hotel went above and beyond to make this stay a seamless and enjoyable sojourn in San Diego; in fact, the exemplary service made it a shame that our trip was not long at all. Would definitely book here again without hesitation.

Room Tip: I absolutely loved the East facing room with an option to let the sunshine in or cover with the doub...
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  • Stayed: February 2013, traveled as a couple
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Thank NadiaThinks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NFBD, Manager at THE US GRANT, a Luxury Collection Hotel, San Diego, responded to this reviewResponded February 22, 2013

Greetings Nadia,

We truly appreciate your taking the time to share with others the elements of your stay that defines our hotel. Your thoughtfulness speaks to the loyalty of our guests who experience us and want others to be able to share similar yet unique experiences.

With this in mind, while your stay may have been short on this last exploration, we will show you many other facets of our indigenous location and experiential elements on your next visit. Please do not allow much time to pass prior to this opportunity.

Sincerely,

Nathan Davis, Director of Operations

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Reviewed February 16, 2013

My husband and I stayed at the US Grant for our anniversary. We had a wonderful hotel experience. The hotel is gorgeous: an elegant blend of old school glamour and luxurious modern. From start to finish, the staff was outstanding. Every single staff member we encountered addressed us by name and were courteous and helpful. We had an incredible meal in the Grant Grill, with the same exquisite service. We also had a lovely breakfast in our room. Our room was beautiful and comfortable. The bed was especially lovely. I slept better than I have in any other hotel. I honestly can't say enough good things about our experience. We will definitely be staying at the US Grant again.

  • Stayed: February 2013, traveled as a couple
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Thank Karen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NFBD, Manager at THE US GRANT, a Luxury Collection Hotel, San Diego, responded to this reviewResponded February 22, 2013

Happy Anniversary Karen,

It is by testament to your kindness in taking time to post this response in Trip Advisor, that you are enjoying a loving and successful marriage. We are elated to have been your destination of choice for this special occassion. Many more happy years to come and please consider us again for your special occassions.

Sincerely,

Nathan Davis, Director of Operations

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Reviewed February 15, 2013

The hotel is beautiful historic building in a great location. Right on the edge of Gaslamp and close to business offices.

Pros:
- Location
- Staff - awesome service
- Great food and restaurants

Cons:
- No pool or outdoor space - bummer for San Diego - not even a place to sit outside
- Fitness Center is a small room in the basement w/ no windows, ventilation or equipment - small dark and gross
- Rooms are microscopic. We were in a suite and had to shut the bathroom door to access the sink - tiny
- Loud - even on the top floor lots of street noise

Room Tip: High floor corner
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  • Stayed: January 2013, traveled as a couple
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Thank amy e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NFBD, Manager at THE US GRANT, a Luxury Collection Hotel, San Diego, responded to this reviewResponded February 18, 2013

Greetings Amy,

Thank you for sharing the balanced feedback on your stay. We recognize that not all you experienced lived up to your hoped for expectations. For this please accept our humblest apologies. Being a 102 year-old historic hotel, we certainly do not have cookie cutter rooms.

On the up side, at each visit to our hotel this presents a new opportunity to explore.

Please come back for another visit if you are in the area and if returning after April 2014, we will be excited to have the newly remodeled Horton Park across the street on Broadway for our guests to enjoy!

Sincerely,

Nathan Davis, Director of Operations

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Reviewed February 14, 2013 via mobile

Great stay at the Grant. Rooms were spacious. Great staff. Room design is nice and beds are comfortable. Valet service very courteous. Town car service great. Location is great. Rooms are clean and room service was good.

  • Stayed: January 2013
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Thank JAE2512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NFBD, Manager at THE US GRANT, a Luxury Collection Hotel, San Diego, responded to this reviewResponded February 18, 2013

Greetings,

Thank you for your wonderfully affirming review of our services. We will eagerly share this with our ambassadors to further drive the great experiences that we work to achieve.

Come back and explore San Diego again with THE US GRANT as your destination of choice!

Nathan Davis, Director of Operations

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Reviewed February 14, 2013

I had a very large suite on the 10th floor. I was told that it was one of the largest. It was well appointed. Two plasma TV's, and a DVD player. The DVD player is a bit challenging, and I could not find instructions. Plenty of space for clothing, and some very unique art on the living room wall. The shower is great, however, I was disappointed that there was no tub. The only time I like a good soak is usually when I'm at a hotel. Plenty of towels. The bed must have been comfortable because I fell asleep right away, and slept soundly. The lobby is stunning. It was the Christmas holiday, so it was tastefully decorated, and the exterior of the building was lit with green and red lights. It was awesome. I do have one complaint. The doors slam. There's some type of mechanism that makes the door close, and it's quite loud. My neighbors were a family with quite a few children, so there was plenty of in and out. I was startled the first few times, but eventually I let it go. After all, it was the holidays.

Room Tip: Ask for a room facing Broadway (the front of the hotel). The top floors are the best.
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  • Stayed: December 2012, traveled solo
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Thank 3GPalmSprings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NFBD, Manager at THE US GRANT, a Luxury Collection Hotel, San Diego, responded to this reviewResponded February 17, 2013

Holiday reminiscing?

Thank you for the belated holiday memories. We sometimes find that guests who take time prior to penning their thoughts on their stay do so as a result of lingering favorable memories. We appreciate that you have taken the time to share this with our Trip Advisor readers.

We hope that we see you soon, Easter is coming quickly and the buffet in our lobby will be a sight to behold and a taste!

Nathan Davis, Director of Operations

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Reviewed February 14, 2013

I stayed here one night for a work trip. If I ever go back to San Diego, I will definitely be staying here. It was old-school elegance. The lobby and restaurant are gorgeous. The rooms are very nice as well. A slightly small bathroom, but that wasn't really a problem for me. The amenities were outstanding. While watching TV and winding down for the evening, I was greeted at my room door by an employee offering free bottled water. I was very impressed by that. The beds were extremely comfortable! The customer service was perfect. Michele Obama was actually in the hotel the same night I was. the newspaper in the bag on the door handle was a nice touch and check-in and check-out was very simple. Such a nice, luxurious experience.

Room Tip: You really can't pick a bad room. Everything is so quaint, yet luxurious at the same time.
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  • Stayed: October 2012, traveled on business
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Thank JacDeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NFBD, Manager at THE US GRANT, a Luxury Collection Hotel, San Diego, responded to this reviewResponded February 17, 2013

Hello JacDeck,

Thank you for sharing your impressions of your visit. While we were paid a visit by the First Lady, we could not chalk this up as a visit by a seated President of the USA. The number continues to be 14 for this but you never do know when we will host number 15.

Happy President's Day weekend and come back again soon to be treated like a president at THE US GRANT.

Nathan Davis, Director of Operations

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Additional Information about THE US GRANT, a Luxury Collection Hotel, San Diego

Address: 326 Broadway, San Diego, CA 92101-4800
Phone Number:
Location: United States > California > San Diego > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in San Diego
#17 Luxury Hotel in San Diego
#17 Green Hotel in San Diego
#26 Business Hotel in San Diego
#31 Family Hotel in San Diego
Price Range: $183 - $463 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — THE US GRANT, a Luxury Collection Hotel, San Diego 5*
Number of rooms: 270
Official Description (provided by the hotel):
Our Luxury San Diego Hotel offers an exquisite experience in one of America's finest cities. THE US GRANT, a Luxury Collection Hotel, San Diego has a luxury experience with a historic feel to make your trip to San Diego memorable. ... more   less 
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Also Known As:
The Us Grant Hotel San Diego
Us Grant San Diego

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