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“Can't Handle Large Groups!”

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Town and Country San Diego
Ranked #184 of 278 Hotels in San Diego
Lake Zurich, IL
Level 4 Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Can't Handle Large Groups!”
Reviewed July 13, 2009

Stayed here as part of our state delegation. Problems began w/check-in, with no room being ready - even though it was after hotel check-in time. We had to come back later and wait in another long line to pick up hotel key. The place is so large you need to be ready to walk and lug your suitcases! We were in a stinky and small room, but located adjacent to pool and ice so we could go somewhere nicer than our room. Rooms were not cleaned very thoroughly...our ice bucket sat for days w/water in it until WE finally emptied it! We often did not receive washcloths with our towels and rarely received bath mats. (Instead, we were given a hand towel to use on the floor!) Our shower also drained so slowly that we stood mid-calf in our shower water by the end of our shower! We complained and were told someone would fix it. We never saw anyone come fix it, but it did drain better, however, we still stood in our shower water - just not as deep as previously/ We also found short, wiry hairs and nail clippings on the night stand between the beds, as if someone shaved in the mirror above the nights stand and let their clippings fall. This should have been cleaned by housekeeping!

One advantage is there is an Avis car rental right on the premises and it makes for an easy rental while in san Diego. Parking is rather steep, though...$15/day!!!

  • Stayed July 2009, traveled on business
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Helpful?
1 Thank ieduca8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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singapore
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 11, 2009

Wonderful location, great variety of restaurants. Friendliest staff of any hotel I've stayed in for years! Virtually every staff member had a smile and greeting everyday for my one week stay. Of particular note was the entire staff of Trellis Restaurant, managed by Robin. While the hotel is getting on in years, rooms were very clean.

  • Stayed June 2009, traveled on business
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Thank viking189
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 11, 2009

Don't stay at this hotel. The first room I was in had a horrible odor. Second room had a very tiny bathroom. Had to carry make-up in to room every day. Lighting was very poor. No drapes on side windows. Very noisy. Keys did not work very well. No signs to tell you where to find rooms. Everything was out of date. Food was so-so and very expensive. Staff was friendly but did not help, just smiled and said sorry.

  • Stayed July 2009, traveled on business
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Helpful?
1 Thank IllinoisBarb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these San Diego hotels

Kansas
1 review
Reviewed July 8, 2009

The website gave a great idea of the beauty of the grounds, but the rooms will extremely disappointing. First of all, the decor was extremely outdated with mirrored walls in the rooms, blue carpet, and brass accents everywhere. The same creepy picture of a Victorian-era girl was in each room in our building, along with torn wallpaper in some. There were no refrigerators, microwaves, or vending services in or near the rooms. There were a few machines near the pools, but that was a hassle from the 7th floor. Wi-fi internet was available for $9.95 a day, which was frustrating for a business trip. The gym also cost extra money. The restaurants on site were overpriced, but tasted good. Nothing like being nickeled and dimed the whole time! Our check-in was extremely chaotic, but the staff was very patient, helpful, and calm through the entire process. They even set out coffee and cookies while we waited. Overall, the staff was very friendly, but the amenities were disappointing.
The hotel was within walking distance from a trolly and bus station which is what we used to visit Old Town and the Gaslamp district. The Fashion Valley Mall was also very close, which had great shopping and some good restaurants.

  • Stayed July 2009, traveled on business
    • Value
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Helpful?
Thank kansasteacher84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lockport, IL
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 8, 2009

I stayed here as a part of a teachers group. This hotel is not equipped to handle big groups. We checked in late.....after midnight and were told that they did not have a room for us(even though we had reserved and paid for our room a month in advance.) We knew we would be arriving late and when I told that to the lady I made the reservation with she assured me it wouldn't be a problem. After telling me that we did not have a room, I asked what we were supposed to do and the lady at the front desk told me she would put us in a room but we would have to change rooms tomorrow. I didn't get it until the bellboy took us to our room and asked if he could get us anything else when we realized there weren't any beds in the room we were in. I asked him where the beds were and he told us, the sofa is a bed. I refused and he told me he could get my colleague and I rollaway beds. It was very late by this time so we accepted but the next morning we told the manager and he said he would take half off the room. I don't feel like we should have had to pay for the room at all for that night. We tried to eat at the restaurants on the hotel grounds but they were terribly understaffed and after waiting over 20 minutes to be acknowledged at one of the restaurants(Charlie's) and then being told it would be over an hour wait at another(Kelly's), we decided to go to the Cheesecake Factory(which was yummy!)
The only bright spot in our stay was once we moved to a room with beds, housekeeping did a very nice job keeping the room clean.
Checking out was another fiasco! There weren't enough employees working to keep everything running smoothly. We checked out the night before we were leaving so we could avoid big crowds but we ended up waiting in line for about 45 minutes to check out. Then we were told we had to sign up for a shuttle for the airport and we did but the next morning shuttles were in short supply and there was no one to direct you were to wait, etc. If this hotel wants to host conventions it should be staffed with enough people to do the job.

  • Stayed July 2009, traveled on business
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Helpful?
2 Thank flamingo358
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glendale, AZ
1 review
Reviewed July 1, 2009

I fully enjoyed my time at the town and country! All of the staff was amazing! Don Andrew at Trellises was SO FUN and totally turned my day around. :) Thanks for a great conference!

  • Stayed June 2009, traveled on business
    • Value
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Helpful?
Thank emmytee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, PA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 29, 2009

We had a wonderful stay at the Town and Country. Everything was clean, quiet and comfortable. The grounds are gorgeous. The staff is extremely friendly and helpful. Each day at the breakfast buffet we were greeted by Mary Mejia. She treated us like family or honored guests. Her hospitality set the tone for the entire day.

  • Stayed June 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cew8087
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Town and Country San Diego

Property: Town and Country San Diego
Address: 500 Hotel Cir N, San Diego, CA 92108-3005
Phone Number:
Location: United States > California > San Diego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Spa Hotel in San Diego
#34 Romantic Hotel in San Diego
#69 Family Hotel in San Diego
#77 Business Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Town and Country San Diego 3.5*
Number of rooms: 900
Official Description (provided by the hotel):
Located in Mission Valley and the heart of San Diego. Convenient, central location provides easy access to all of the city's sites & attractions. 6 miles from Lindbergh Field and ten minutes from Old Town, Zoo, Balboa Park, SeaWorld, the bays & beaches. On property you will find expansive grounds in addition to a fitness center, 3 pools, and 3 restaurants. Adjacent to a trolley stop, Fashion Valley Shopping & golf. ... more   less 
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Also Known As:
Town And Country Hotel San Diego
Hotel Town And Country
Town Country Resort San Diego

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