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Town and Country San Diego
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Reviews (3,750)
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1,360 - 1,365 of 3,750 reviews
Reviewed July 6, 2014

Please read the entire review before deciding if you should stay here. This a very large property with beautiful grounds, landscaping, and pools, with an attached convention center. Great centralized location with a beautiful golf course across the street and a mall at it's back door.A couple of mid-rise buildings with various one and two story structures scattered about make the property a little hard to navigate, at least till you learn the lay out. We were in the "Le Pavillion" building. We parked in a parking garage so I went in our building to look for a luggage cart, one of the staff told me I had to call the front desk to get one this took at least fifteen minutes. The first room they gave us, 2126, on the first floor near the pool, smelled of mildew so we were moved to the eighth floor. The room was cleaner, smelled better and we were tired, we had driven about ten hours, so we stayed. The rooms are dated, the carpet had stains, no fridge and I don't think the a/c worked, but it's San Diego, it was not needed. When engaged the staff was very polite and attentive but the place is obviously under staffed.The next morning we had breakfast at "Trellises Garden Grille" on the property, we both had omelets which were really good, and our server Angelica was awesome, we knew where we were having breakfast the next day.We stayed a total of three days and by the end of our stay we were glad we stayed here. There is an extra charge added that includes parking, internet and shuttle services to a few locations, but that's not unusual in a convention town, which San Diego truly is. On our second day we noticed some business types touring the property with maps so this property is obviously under some kind of transition. If you are expecting a modern, fresh, property, stay away. The gorgeous landscaping and few hardworking staff made our stay enjoyable.

  • Stayed: June 2014, traveled as a couple
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1  Thank djmikev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barbaraw387, Town and Country at Town and Country San Diego, responded to this reviewResponded July 8, 2014

We are glad that had an enjoyable stay, mostly due to our gorgeous landscaping and our staff. We are under new management and there are a lot of positive changes coming, so you are correct in that we are in the transition stage to a better Town and Country. Thank you for your comments.

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Reviewed July 5, 2014

Get a massage at Bello Tosca. My massage was, probably, the best massage I've ever gotten.
Eat. At. Trellises. The food is very good but it's the staff that makes it a great place to go.
Charlie's has really delicious pizza.

  • Stayed: June 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank Angela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barbaraw387, Town and Country at Town and Country San Diego, responded to this reviewResponded July 10, 2014

What great recommendations! I also recommend the massage at Bella Tosca, the meal and staff at Trellises Garden Grille and the pizza at Charlie's. Now I want all three! Hopefully you'll be back to enjoy them too.

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Reviewed July 5, 2014

Was here for a business conference hosted at the hotel. Beautiful environment, great meeting rooms. My hotel room was VERY dated. The internet did not work (I contacted front desk repeatedly). The room smelled slightly of mildew.

  • Stayed: June 2014, traveled on business
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Review collected in partnership with this hotel
Thank Jessica I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barbaraw387, Town and Country at Town and Country San Diego, responded to this reviewResponded July 10, 2014

Thank you for coming for your business conference, we are glad you enjoyed our beautiful environment and the meeting rooms, but are sorry you had a Wi-Fi problem and the problem with the odor. Our IT department should have been notified to assist you with the AT&T Wi-Fi. I'm sorry. We also will have housekeeping check on the room odor problem to see what can be done. We appreciate your feedback.

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Reviewed July 5, 2014

We really felt like we were VIP's. The foliage was wonderful and smelled great. Lots of open areas and some great intimate spaces. So close to downtown San Diego. The shopping mall blew us away. You don't need to leave the property, unless you want to.

  • Stayed: June 2014, traveled with family
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Review collected in partnership with this hotel
Thank Linda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barbaraw387, Town and Country at Town and Country San Diego, responded to this reviewResponded July 10, 2014

All our guests should feel like VIP's, as you all are to us. Glad you enjoyed all the hotel had to offer and the mall next door too. I hope we can have you back with us again in the future.

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Reviewed July 5, 2014

Resort fee + hidden parking fee = feeling ripped off - bungalows smell like mold and after a shower all mirrors and windows were steam covered. Stay in the tower. The tower is very nice - or at least the room i stayed in a few months back was nice.

  • Stayed: June 2014, traveled solo
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Review collected in partnership with this hotel
Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barbaraw387, Town and Country at Town and Country San Diego, responded to this reviewResponded July 10, 2014

We're glad you enjoyed your tower room when you stayed with us in the past, but do apologize for the problems you encountered with your most recent guestroom. We will have management check on the guestroom. We have a lot of positive changes coming to the hotel and hope you will come back again for a better stay.

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