My initial experience with this hotel started off horrendously. I checked in at the front desk around 1:30pm and was told that they had no king-bed rooms ready (I'm just a single business traveler hosting a full day's worth of meetings in their Pavilion and had requested a king-bed room). I was told that there were 2 double-bed rooms ready and was assigned a room on the 3rd floor. When I opened the door of my room I was shocked that the A/C for this room was off and it must have been over 80 degrees inside. I called downstairs to the front desk and was told that they have no idea when they assign rooms whether the A/C is turned on or off for any particular room, and that the room would cool down quickly in about 10 minutes. So I started unpacking while turning the thermostat down to 61 degrees (the lowest the thermostat will go).
I should have realized that there would be no way for the room to be cooled down quickly - the A/C unit is an old in-the-wall unit, not central A/C. After 20 minutes with no appreciable lowering of room temperature I called back down to the front desk and they said that they would send Maintenance up to take a look. They did ask if I wanted to move rooms but by this time I had already unpacked, and didn't want to re-pack again. The Maintenance man came and looked at the unit; stating that it was performing at optimal efficiency, and that the room should cool down in about 30 minutes.
After 45 minutes there was only slight lowering of temperature. Frustrated, I decided to go run errands. Returning after a couple of hours, the room was just barely bearable. During the entire 2 night stay the room never really cooled down well. It is unbelievable that the hotel would not adopt a simple system of calling Housekeeping to turn on the A/C to an assigned room. Even if just a couple of minutes before the guest arrives to the room, at least the impression that the A/C was turned on would be better than to simply walk in to a room over 80 degrees. It seems like a hotel trying to save on their electricity bill in expense of guest comfort and satisfaction is not a winning strategy.
With regard to meetings space, the hotel's Pavilion is very nice - slightly made up for the dated and hot lodging room. The Pavilion is an actual separate building, specifically designed for hosting events. But even here I was surprised by one thing - the Pavilion is not acoustically-designed for events using microphones and house sound speakers. The vaulted ceiling of the building actually creates a hollow reverberation if an attendee sits in the center section.
The catered food was very good. Unfortunate that I cannot give a better overall rating.
- Official Description (provided by the hotel):
- Welcome to the Four Points by Sheraton San Diego. We're here to make your stay fun, friendly, and comfy. Located near many corporate offices & major attractions. ... more less
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- Also Known As:
- 4 Points By Sheraton San Diego
- Four Points By Sheraton San Diego Hotel San Diego
- San Diego Sheraton
- San Diego Four Points
- Four Points San Diego
- Sheraton San Diego