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“Very average hotel. Lower end of Sheraton brand.”

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Sheraton Mission Valley San Diego Hotel
Ranked #139 of 278 Hotels in San Diego
Los Angeles, California
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very average hotel. Lower end of Sheraton brand.”
Reviewed September 9, 2012 via mobile

Quite an average hotel. Old lobby and exterior decor really in need of refreshing. When I checked in it took a while because only two people were working the counter at 9 pm. But when I checked out at 9 am again only two people working the front desk so it was a long wait. The rooms are quite average as well.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank onemorehotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celeste B, Director of Sales at Sheraton Mission Valley San Diego Hotel, responded to this review, September 25, 2012
Thank you for taking the time to give your feedback of your recent visit to our hotel! We greatly appreciate your business and welcome your comments as we continue to improve. We have several exciting changes taking place and hope to have you back soon to experience them. We look forward to seeing you again and hope to delight you with improvements all around!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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786 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (185)
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English first
Level 4 Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 2, 2012

Location is good if you are going to the malls or other destinations in mission valley. Hotel is worn, carpet is nickeled and durn is distressed. Staff is very good, rooms are clean and pool is very nice.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SterlingNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celeste B, Director of Sales at Sheraton Mission Valley San Diego Hotel, responded to this review, September 4, 2012
Dest SterlingNY,

Thank you for taking the time to submit a review of our hotel. We are happy that you found the location to be convenient, our rooms to be clean and our staff to be friendly! The good news now is that the condition of the hotel is currently being revamped so the next time you come and stay with us you will be in a new room with new carpet! Please do come back; and again, thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
Level 4 Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 2, 2012

We arrived here as part of a coach party on a 14-day tour. We were very happy with our room, but some of our party asked to be moved and one family had to wait as their room was not ready.
We did find the hotel a bit noisy at night. There seemed to be a lot of youngsters staying there - older teenagers that may have been part of school trips. I know it got rowdy at night around the pool and some people asked to move rooms which overlooked the pool. We found that the kids tended to run up and down the corridors and shout loudly in the early hours, which was not great.
We found the hotel comfortable although we were disappointed with the restaurant. It was expensive and the food was very ordinary, verging on bland (and I am no foodie!), We chose to eat out for the remainder of our visit.
There are plenty of alternative restaurants around, either a bit further up the road or in the retail park opposite.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DONNYLOVER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celeste B, Director of Sales at Sheraton Mission Valley San Diego Hotel, responded to this review, September 25, 2012
Thank you for your review of our hotel. We are pleased that you found our hotel comfortable during your stay with us. Please do check us out again as we are making some surprising improvements to the hotel that we believe will delight you! We hope to see you again and thank you for your visit with us and your feedback!
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 30, 2012

I recently stayed at the Sheraton Mission Valley in San Diego and what a fabulous time we had. Our room was remodeled and beautiful and the staff was so friendly. We really had such a fantastic time. I would definitely go back.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Genmelzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celeste B, Director of Sales at Sheraton Mission Valley San Diego Hotel, responded to this review, September 25, 2012
Thank you for your recent stay with us and for your positive review of our hotel! We are glad your enjoyed your room. It is our goal to provide great serive and a memorable stay for all our guest. We hope to have you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level 5 Contributor
65 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed August 29, 2012

My first room was not clean so I was moved to the another room, which was extremely noisy (leaky windows). So I asked to move to the another room. At this room I did not have any shampoo. Chair was dirty (shower as well).

+ Front Desk Staff

Room Tip: just avoid this hotel
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  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndrewBrooklyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celeste B, Director of Sales at Sheraton Mission Valley San Diego Hotel, responded to this review, September 25, 2012
Thank you for your review of our hotel. I apologize for your negative experience while you stayed with us. I wanted to share with you that we are currently taking steps to improve the very items that you gave mention to. Please do check us out again as we are making some surprising improvements to the hotel that we believe will delight you! We hope to see you again and thank you for your visit with us and your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these San Diego hotels

London
Level 6 Contributor
106 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed August 29, 2012

We also stayed at this hotel on the day they had a power outage and no air conditioning. It made for an uncomfortable night. We had no issues with the standard of the room, which had a balcony overlooking the freeway and shopping mall, or with the cleanliness of the hotel. Wifi worked only intermittently, so was refunded the $10 charge. We had paid for this room using points, and after sending a complaint to their head office, the points were returned to our account. We could not have asked for a better or more prompt response.

Breakfast in the club lounge was substantial and good. All the staff we encountered were friendly and as helpful as they could be in the circumstances.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank superhoops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celeste B, Director of Sales at Sheraton Mission Valley San Diego Hotel, responded to this review, September 26, 2012
Thank you for taking the time to submit a review of our hotel. The satisfaction of our guest is our number one priority. I am sorry for the inconvience you experienced during your stay. I am please that our team members were able to provide you with excellent care though. Please do check us out again as we are making some surprising improvements to the hotel.

Celeste Brackley
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level 6 Contributor
202 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed August 19, 2012

Although I'm a gold-level Starwood member, my request for a king-sized bed in my reservation was not going to be honored since they had only disabled rooms available. We accepted the room that was equipped for disabled people, only to find that the floor was dirty, the lamps weren't plugged in, and one of the towels in our room was stained, which they replaced when we took the stained one to the reception area. The walls of the public areas and the rooms were scuffed. The table in the elevator area was dirty. This hotel is not being maintained up to the Starwood standards.

Room Tip: If your room faces the rear of the hotel, your "view" is of the roof of the restaurant. Th...
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RWalker415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celeste B, Director of Sales at Sheraton Mission Valley San Diego Hotel, responded to this review, September 26, 2012
Thank you for taking the time out to review our hotel. We take every comment very seriously as we aim to please all our valued guest. I can tell you we have some very exciting changes happening that will assist us in reaching our goal.

We do hope that you will consider a stay with us once again so that we may delight you with what we have coming up.

Celeste Brackley
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Mission Valley San Diego Hotel

Property: Sheraton Mission Valley San Diego Hotel
Address: 1433 Camino Del Rio S, San Diego, CA 92108-3521
Phone Number:
Location: United States > California > San Diego > Mission Valley / Hotel Circle
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#42 Luxury Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Mission Valley San Diego Hotel 4*
Number of rooms: 260
Official Description (provided by the hotel):
Welcome to the Sheraton Mission Valley San Diego Hotel. Whether it is our comforting amenities, caring service, and spacious guest rooms, you're sure to enjoy your stay. ... more   less 
Reservation Options:
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Also Known As:
Sheraton San Diego Hotel, Mission Valley Hotel San Diego
San Diego Sheraton

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