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“This particular facility has poor customer service fro staff and management is clueless, the GM, Rita, easily apologizes” 1 of 5 stars
Review of Doubletree Hotel San Diego Downtown

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Doubletree Hotel San Diego Downtown
Ranked #113 of 282 Hotels in San Diego
Pensacola, Florida
Level Contributor
127 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“This particular facility has poor customer service fro staff and management is clueless, the GM, Rita, easily apologizes”
1 of 5 stars Reviewed March 7, 2013

The customer service was very poor as the staff members were distracted and inattentive to customer service. They charge $25.00 per night for parking, even to Diamond members, and then has a contract garage service issues out warning letters to all in the parking lot, even if you have a ticket that permits you to park there. The hotel allows rude guest who makes loud noise all night long and does nothing to control this poor behavior. The GM, Rita, is slow to respond to customer needs, and then will do nothing to remedy the situation, nor compensate you for the poor service that you receive. This is the worst Hilton property I have ever stayed at, period!

Room Tip: Dont stay here! There are plenty of other, more value added Hilton properties to choose from.
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  • Stayed March 2013, traveled on business
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Frank B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,138 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (206)
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English first
Annapolis, Maryland
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 6, 2013

I stayed for a week at a conference my company held at the hotel. The location is great, close to Little Italy and the airport (the airport could be a con, the noise isn't too bad). The staff was good, not great. It's a hotel heavily used by the airline industry for overnight stays for airline staff. The room was clean and neat.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Caroline M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
1 review
5 of 5 stars Reviewed March 6, 2013

I stayed here while attending a conference at another downtown hotel. I always enjoy DoubleTree hotels, and this one had the added advantages of being easily accessible to the light rail system, and, more importantly, providing an excellent value. I was pleasantly surprised upon arrival to be given vouchers for the hotel's full breakfast buffet. This added significantly to the value of my purchase. The hotel was quiet, clean, and comfortable, and the people were great. I would stay here again.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank leopardgrrl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed March 5, 2013

Stayed for two days in February 2013. The location is good, next to Little Italy, but the biggest issue was the indifference of front desk staff who barely want to provide a service. I actually complained to management who called me back but then failed to return other calls.

The hotel is respectable enough but there's plenty enough choice in San Diego to choose an alternative,

  • Stayed February 2013, traveled solo
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Traveller21-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanieclapper, Guest Relations Manager at Doubletree Hotel San Diego Downtown, responded to this review, March 7, 2013
Dear Traveller21-7,

Thank you for taking the time to send us a review. We’re very sorry your experience at our property wasn't up to our usual high standards. Please know that we've addressed the problems you mentioned as with the level of service you received during your stay.
Our sincerest apologies again and thank you for alerting us to this issue. We hope you’ll give us another chance if you return to our area.

DoubleTree by Hilton San Diego Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these San Diego hotels

Sweetwater, Texas
Level Contributor
127 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed March 2, 2013 via mobile

We were there almost a week and were happy with the service, cleanliness, and value! Good central location convenient to Gaslamp, Little Italy, and airport. Will stay again! The hotel staff was friendly and helpful. We were within walking distance to many shops and restaurants.

Stayed February 2013, traveled as a couple
Helpful?
Thank n5nar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mesa, AZ
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed February 27, 2013

We stay in Hilton properties about 60-70 nights per year. We love this hotel and location for a quick weekend in SD. It's clean, convenient to everything and has beautiful city and bay views. During our most recent stay, I left an expensive jacket behind in the armoire, and called the hotel within 2 hours of checking out. I was transferred to housekeeping to leave a message. After a week of repeated calls, leaving messages, excuses and NO call backs from management, we gave up on retreiving my property.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Kim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington
Level Contributor
41 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed February 25, 2013 via mobile

Liked the location to the waterfront! Parking is really really tight and even kinda scary. Hotel is nice like most Doubletree's. Little Italy has nice places to eat and you can walk there. Downtown San Diego is beautiful!

  • Stayed February 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank EyeLovesToTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree Hotel San Diego Downtown

Property: Doubletree Hotel San Diego Downtown
Address: 1646 Front St, San Diego, CA 92101-2920 (Formerly Radisson Hotel Harbor View)
Phone Number:
Location: United States > California > San Diego > Downtown , Little Italy
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #113 of 282 Hotels in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Hotel San Diego Downtown 3.5*
Number of rooms: 333
Reservation Options:
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Also Known As:
Doubletree San Diego
San Diego Doubletree

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