The customer service was very poor as the staff members were distracted and inattentive to customer service. They charge $25.00 per night for parking, even to Diamond members, and then has a contract garage service issues out warning letters to all in the parking lot, even if you have a ticket that permits you to park there. The hotel allows rude guest who makes loud noise all night long and does nothing to control this poor behavior. The GM, Rita, is slow to respond to customer needs, and then will do nothing to remedy the situation, nor compensate you for the poor service that you receive. This is the worst Hilton property I have ever stayed at, period!
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- Also Known As:
- Doubletree San Diego
- San Diego Doubletree