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Old Town Inn
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Reviews (2,008)
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Reviewed March 21, 2013

we have been to old town Inn on two separate occasions, had taken family there as well. Got 2 queen bed, room.
The rooms were extremely comfortable, we shared the room with our children. The bathrooms were nice and clean, the plus point was that i had a separate vanity are apart from the bathroom, which was a awesome thing for us since we were sharing the room with our children.
It is very close to sea world so when we were taking breaks from there we will come at the hotel, relax change if we have to and go back right away.
The only negative thing that I can say about the hotel was the breakfast. The bagels seemed old, and the waffle weren't that great. I suggest you get breakfast somewhere else, not a biggie.
But I will definitely recommend it if you are on a budget and want to enjoy!

  • Stayed: November 2012, traveled with family
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Thank SHAIMAABAQAI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YoursinHospitalitySD, Customer Service at Old Town Inn, responded to this reviewResponded April 3, 2013

Dear Valued Guest,

Thank you for reviewing your stay at the Old Town Inn. We are glad to hear that you have stayed with us before; we truly appreciate your loyalty. I am also happy to hear that you enjoyed your stay with us. Our company culture is all about cleanliness, comfort, affordability, and genuine hospitality. I hope that you received all of these qualities during your stay with us.

It’s great to hear that you liked the separate vanity; I agree, it is a lot easier to get ready when staying with family when you can use a vanity separate from the bathroom. I am glad that our location was convenient for you, and that you were able to make quick rest stops at your room between adventures at Sea World.

I am sorry to hear that you did not enjoy our continental breakfast. We take it very seriously when we fail our guests in an area like this. We will take the appropriate steps to ensure that you and all of our guests will be happy with our breakfasts in the future.

Thank you for recommending us, and for taking the time to write a review of your stay. We are honored that you chose us for a second time, and we hope that we will see you again in the near future. It was a pleasure to have you as our guests.

Yours in Hospitality,
Alex | Customer Service Agent
Old Town Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2013

I was surprised to find such a good value this close to old town. First off the management and staff are pretty good and the rooms themselves although not modern are well maintained and clean. We did have a problem with our room that the staff took immediate action to correct which is good. They have decent free breakfast, about average for these types of buffets. My only complaint would be that there is a city recycling center or something behind the hotel and they start early in morning, so if you have rooms in the very back corner of the facility you will likely hear trucks being unloaded. Otherwise Old Town is within a short 5 min walk and it is pretty nice with all that a tourist or person could want (Target/Ralphs/Shopping about 5 min drive from hotel). This said the property is on Pacific Coast Highway and there are some shady/sketchy areas around the hotel so walking to far in certain directions may not be a good idea at night, during the day shouldn't be an issue. This said the property is very much like an oassis in the desert.

  • Stayed: February 2013, traveled with family
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Thank Rob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YoursinHospitalitySD, Customer Service at Old Town Inn, responded to this reviewResponded April 3, 2013

Dear Valued Guest,

Thank you for choosing the Old Town Inn and taking the time to review your stay with us. I am very glad to hear that you enjoyed your stay. We pride ourselves in providing every guest with a great experience at our hotel. Our company culture centers on genuine hospitality, affordability, and quality accommodations. I hope we provided you with all of these qualities and more.

I am happy to hear our location was convenient for you. We love our location for this very reason: convenience. Although we are on a highway that can be noisy at times, our proximity to Old Town and the Transit Station can’t be beat. The owner likes to joke that “we are nowhere, but minutes to everywhere!” and this is true. We are located in a slightly industrial area; however we are just a couple minutes away from the airport, Sea World, Downtown, and less than ten minutes from Balboa Park and the Zoo, which is a major benefit to our guests, with or without a car.

Thank you again for the compliments. We are honored and grateful that you chose to share your comments with TripAdvisor. It was a pleasure to have you as our guest, and we hope to see you again in the near future.

Yours in Hospitality,
Alex | Customer Service Agent
Old Town Inn

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Reviewed March 17, 2013

Our family relies on Trip Advisor for all of our vacation needs and I have to say that I am a little disappointed with the accuracy (and perhaps my perception) of the reviews on this Inn.

The Good:

Service - hands down - awesome! Clean, friendly and staff very helpful.
Location - central to everything and walking distance to Old Town. (I wasn't really sure about the area but we ate early and were on our way home by 9:00 p.m. and it was totally fine)
Free Parking and Wifi was a nice treat.
Pool is very warm.

The Not So Bad and the ugly:

The Inn itself is old and it is quite noisy (trains and cars could be heard throughout the night). It is a walk up style of Inn and could hear people walking by and talking in the wee hours of the morning. Not very soundproof.

Our room was really dark and cave like. I asked to be put on the top floor in the quietest spot and we were behind the elevator so there was no natural light at all. The other rooms looked a little brighter but still very dark.

The breakfast - OK - this is where I feel let down - the breakfast was really kind of gross. The fruit salad was a previously frozen or something and didn't taste like fruit at all, the kids liked the waffles but they are pretty heavy, the oatmeal was truly the worst I have ever tasted. They did offer hard boiled eggs but there was no mayonnaise to make an egg salad on a bagel. The last day there the kids wanted to know if we could just get our own stuff for our room.

Having said all that . . . I would likely stay here again for the service and the location. Just wanted to say that I didn't find it "amazing" as a lot of the reviewers in the past have.

Room Tip: Bring ear plugs!
  • Stayed: March 2013, traveled with family
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1  Thank sareese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YoursinHospitalitySD, Customer Service at Old Town Inn, responded to this reviewResponded March 25, 2013

Dear Valued Guest,

Thank you for taking the time to review your stay at the Old Town Inn. We appreciate the positive comments you wrote about your stay but also that you expressed the ways in which we did not meet your needs. It is sometimes a challenge to set the right expectations for our guests. I think we do a pretty good job on our website, and the majority of our guests have written honest reviews about their experience with us and why they rate us so highly.

We are a two star rated hotel property, with many free amenities that you may end up having to pay for in more expensive hotels. I am glad to hear that you enjoyed the free WiFi and free parking, and also that you got a chance to relax in our warm pool. We are also happy to hear that you enjoyed our service. Here at the Old Town Inn, great hospitality is one of the things we pride ourselves in.

The Old Town Inn is in a unique area for a hotel; for that reason we do our best to familiarize future guests with information on our website, including a lovely map that shows our location relative to Old Town State Park. Yes, we are located on Pacific Highway, and it is a busy road at certain times during the day. We are also located close to major freeways, the airport and the Transit Center. Though being so centrally located is a great advantage, (the owner likes to joke that we are “nowhere but just minutes to everywhere!”), the noise can cause an issue to some, and I am sorry that it was an inconvenience for you. Train noise can be a problem for any hotel in the Old Town, Downtown or Little Italy areas, and we do get the occasional comment about this. I am very sorry that the train noise and other noises were so bothersome for you, and although we cannot control the loudness of our guests at all times, we are always happy to give a call to a particularly loud guest if their loudness has become a problem. We do offer earplugs at the front desk for light sleepers, along with many other items such as razors, toothbrushes, toothpaste, and other travel essentials.

I am also sorry to hear that you were not pleased with our breakfast. It is a surprise to hear this, since we usually get compliments about the breakfast. However, we take every comment seriously and we will be sure to check the fruit, add some condiments, and make changes wherever necessary. I am very sorry that you were let down in this department. We do not like to let our guests down, and we will take every measure to assure that it does not happen again.

We are not everyone’s cup of tea, but we tend to rate highly with guests who want to get the most out of their dollar, value cleanliness, appreciate genuine hospitality, and have done their research. Thank you again for taking the time to review us. Our company culture is to provide quality, affordability, and great customer service to our guests. We take great pride in making our guests’ stay an enjoyable experience. We are very happy to hear that you would stay with us again, and next time we will hopefully exceed your expectations.

Yours in Hospitality,
Alex | Customer Service Agent
Old Town Inn

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Reviewed March 16, 2013

Just returned recently from a two night stay at the Old Town Inn. I want to start off by saying the service is outstanding! Anna was great! We had just arrived and she was already helping out with our dinner plans and with any other questions we had about the city.. We stayed in an economy room which was more than good enough for us.The room was good sized and very comfortable and clean. The location is very convienent to the airport and many san Diego attractions and is an excellent value. Continental breakfast was very nice and actually better stocked than most of the chain hotels we have been to. We are planning a second trip to San Diego and Old Town Inn will surely be where we stay.

Room Tip: We had a room on the 2nd floor a ways from the street and was not bothered at all by noise.
  • Stayed: March 2013, traveled as a couple
    • Value
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Thank jlbtg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2013

This is simply a great place to stay. The staff is friendly, the location across from old town is great, and the free breakfast -- while simple -- is an added bonus especially if you have kids. We love this place and will be back again soon!

Stayed: March 2013, traveled with family
Thank Travellingfamily003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YoursinHospitalitySD, Guest Service Agent at Old Town Inn, responded to this reviewResponded March 25, 2013

Dear Valued Guest,

Thank you, we are delighted for your return visit to the Old Town Inn San Diego. We truly appreciate you visiting us again for the second time. We understand that you have so many choices when traveling, and we thank you for your loyalty to the Old Town Inn.

It is a pleasure to read all your wonderful comments; we are very grateful that you took the time to share them with other readers on TripAdvisor. We pride ourselves in going out of our way to assist our guests and to make a difference in their vacations.

Thank you again for your comments on TripAdvisor and for your appreciation of our location and quality service. All of us at the Old Town Inn San Diego look forward to having you back, and continuing our standard of excellence in regards to our guest service and hospitality, our cleanliness, and our affordable rates.

Yours in Hospitality,
Mike M. | Guest Service Agent
Old Town Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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