Due to the price paid, and the word "resort" in it's name, I certainly expected much more. My daughter and I stayed, on vacation, for 3 nights. Where do I start?
The carpet and bedding was damp when we walked in. Contributed it to the humidity, which I thought they would have done something, anything, to keep the rooms from feeling "sticky". The room itself is as pictured, however, is about half the size it appears to be. The remote to the tv didn't work, and when asked about it and told it would be changed, well, lets say we had to get up and down to change channels/volume the entire time.
Maid service. Despite the "Privacy Please" sign, we were woken up at 7:30am by loud knocking from housekeeping. MAJOR no-no for me!
The bathroom. When we arrived, there was hair in the sink, the lotion, shampoo and soap had all been USED and not replaced! GROSS GROSS GROSS. We ended up going to the store and buying our own.
The major kicker - I paid for the room up front in cash, as well as a $150 security deposit, in cash. They turned around and charged my debit card the $150 deposit! When I realized I needed to get money from my ATM and discovered the "missing money", I asked the front desk if they charged my debit card. I got a very firm "No, we did not because you gave us cash". This was on Sunday. I couldn't call my bank until the next morning, which I did. Sure enough, they DID charge it AND take my cash. I had to fight with management in order to get them to release the hold at my bank so my daughter and I could return home!
The staff - Most were very courteous, however, very lacking in their knowledge of giving correct directions or even knowing where the nearest Starbucks was (it's in Fashion Valley Mall, across the freeway!). When asking about transportation, they were a bit clueless to everything but the Old Town Trolley and making a call to a scuzzy cab company.
The Restaurant and Liquor store - Saved the day! The store had soap, shampoo, every kind of first aid needed and tons of snacks. A bit pricey, but that's normal for a convenience store. The restaurant staff was wonderful, the food good but a little high priced for what you get. We found up the street a bit a place called Ricky's which we ate at the remainder of our time there. FABULOUS food, great service and prices you can't beat!
Overall..........find a Motel 6! Much cheaper and the rooms are just as clean and accomodating, if not more, than Mission Valley Resort. We will NEVER stay at this place again.
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- Also Known As:
- Mission Valley Hotel San Diego
- Mission Valley San Diego