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“Food and Beverage overpriced and no room service”

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Marriott Marquis San Diego Marina
Ranked #41 of 278 Hotels in San Diego
Certificate of Excellence
GreenLeadersSilver level
Reviewed July 17, 2014

Decided to try this hotel since my husband and his work all have Marriot cards. My husband is an Elite member wanting to grow points, so he convinced me to stay despite me being a loyal Hilton member. First, the Manager for the Food and Beverage is by far the worst! I ordered a drink the first day, just to be told they were out of it. They were out of Mt Dew, out of Rum, out of A-1 sauce, out of Stella Artois, the list goes on. Tried orderingroom service from their in room service, only to be told once AGAIN, they do not have room service!. another shot down! The dinner at their restaurant for three of us was over $130. Extremely overpriced! The irish coffee I ordered was $12! We dined at the Cheesecake Factory and had better food and drinks for half the price! And guess what? They were not out of stock in anything! For the price we paid for the rooms and food was ridiculous! Suggestion to the hotel, find yourself a Food and Beverage manager that knows how to stock and be prepared for their customers!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Josie1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exec0410, Executive Assistant at Marriott Marquis San Diego Marina, responded to this reviewResponded July 18, 2014

Dear Josie,

I appreciate that you and your husband chose to stay at our hotel over your preferred hotel. I am very sorry that your impression of our hotel fell short of what your husband has come to expect in service when staying at a Marriott Hotel. I have shared the details of your dining post with our Hotel Manager and Director of Food & Beverage for their review. I regret that when you inquired about our room service that you were not told of our In-room Dining program. Fortunately our location is centrally located to so many dining options and attractions. I am glad to hear that you were able to enjoy dining at the new Headquarters at Sea Port Village. It’s one of the newest attractions in San Diego, within a short walk from our hotel and offers some excellent dining choices like Season’s 52 and Mozza. I do hope that your travels will bring you back to San Diego and that you would consider our hotel once again for a much more memorable stay.
Kind regards,

Jeanine Spencer
Executive Assistant

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2,047 - 2,053 of 3,953 reviews

Reviewed July 16, 2014

One of the best hotels to stay in, in San Diego. The location is perfect, the view to die for, and the ambiance and neighborhood the best to be at for a short, quick trip in the downtown marina area. Perfect.

Room Tip: The best views are bay views, of course.
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  • Stayed: July 2014, traveled on business
    • Location
    • Sleep Quality
    • Service
Thank Bong Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2014

By Marriotts admission and harbor police who helped investigate, this was not the first time bikes were stolen from the hotel parking lot, and previously an individual was caught in the act with wire cutters attempting to detach a bike from a car. In our case 2 expensive carbon fiber triathlon bikes were stolen, bike rack vandalized, on Sunday, in broad daylight, within a hour of us leaving to get lunch. Bikes were secured to car with cable locks. We returned to find locks cut and both bikes missing. Police reports were filed, Marriott claims came back with "...we never took possession so we can't help you...". Same apparently applies to anything you leave on Marriott premises without explicitly asking them to securely store it.

It would seem reasonable for Marriott to secure its parking lot, especially after repeated incidents of theft, but that would require caring about its customers and their property. It may be reasonable to assume that this level of neglect is not limited to Marriott's parking lot, but I certainly would not feel safe leaving anything in hotel room or parking lot (car included), and would opt to stay in a hotel that doesn't shy away from their responsibility to guests. We currently looking into filing with small claims. In retrospect paying extra for a more secure hotel would have been worth it. At $5,500+ it's an expensive lesson.

Room Tip: Don't leave anything of value on hotel property that is not insured (cars, electronics, jewelry...
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  • Stayed: June 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
4  Thank Stan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exec0410, Executive Assistant at Marriott Marquis San Diego Marina, responded to this reviewResponded July 18, 2014

Dear Stan,

I want to assure you that we take the safety and security of our guests and their belongings very seriously at this hotel. Our team of Security Officers conduct random patrols of the parking area. We offer our guests the opportunity to secure their personal belongings left on the exterior of the vehicles with our Bell Stand. This is a complimentary service that we extend to our guests for the safekeeping of their oversize items. I am sorry that in your case this incident occurred and would like to advise you that we have been in contact with Harbor Police to try and assist with the recovery of the bikes.

A member of our Security Team will be reaching out to you under separate e-mail in response to the correspondence you received from our Marriott Claims office.

Kind regards,
Jeanine Spencer
Executive Assistant

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Reviewed July 15, 2014

We stayed here in April, beautiful hotel and great staff...location was perfect to walk to the Gaslight District. The hotel has a wonderful pool and cafe. The views were excellent, especially on the rooftop. I would recommend staying here if at all possible when you travel to San Diego!

  • Stayed: April 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Dorene Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2014 via mobile

I was attending a conference at a nearby hotel but chose to stay at the Marriott. It's a fabulous location, right on the water and a short walk to the Gaslight district, the Embarcadero Park, Seaport Village and the ballpark. The pool is very cool, like something you'd see in Vegas. There's a 24hr cafe (very convenient for those late nights) and a Starbucks. My room was nicely appointed, clean and the service is excellent, exactly what you'd expect at a full-service Marriott.

Stayed: July 2014
Thank Alan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2014 via mobile

You would think that booking at a really nice really expensive hotel you would get better service and have a better stay then the holiday inn. We got in and got our room that over looks a roof. Why stay at the marina if you don't have a view. Our air conditioner didn't work but when we asked for a new room they told us they didn't have any and maybe they would the next day. The room is very small. The beds are only doubles and they are hard, feels as if I am sleeping on rock. There is a large metal strip on the floor between the carpet and the tile in front of the vanity and I cut and maybe broke my toe on it because you can't tell it's raised so much. Our air never worked and I woke up drenched in sweat and with migraine from the heat. I would have rented a different hotel for the night except we got on extremely late. Let's just say don't judge a book by the cover. This is not a great place but it's expensive. Last time we visited we stayed at the Sheridan and we had an amazing room and didn't have to sleep in the heat. So disappointed.

Stayed: July 2014
Thank gwenbraum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eferruzzi, Front Office Manager at Marriott Marquis San Diego Marina, responded to this reviewResponded July 13, 2014

Dear Ms. Gwen,
We appreciate you taking the time to provide us with this valuable feedback and for choosing the San Diego Marquis for your visit in San Diego. We do sincerely apologize for the inconveniences you’ve experienced. This is certainly not usual for us as we pride ourselves with providing outstanding service to our guests and excellent accommodations at very competitive rates in the Downtown area. We hope you’ll consider giving us another try in the near future.

Thank you again for sharing your comments.

Kind Regards,

Front Office Manager

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Reviewed July 11, 2014 via mobile

I travel a lot and this is an impressive Marriott. Awesome pool and great views of the Marina. Good location with easy access to tons of restaurants and shops. Very busy on weekends. Rooms were very nice but try to get on the water side as the opposite side has some constant night time noise from the light rail train.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank TruckeeTroutTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott Marquis San Diego Marina

Address: 333 West Harbor Drive, San Diego, CA 92101-7709
Phone Number:
Location: United States > California > San Diego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in San Diego
#16 Luxury Hotel in San Diego
#17 Green Hotel in San Diego
#24 Business Hotel in San Diego
#29 Romantic Hotel in San Diego
#29 Family Hotel in San Diego
Price Range: $203 - $628 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Marriott Marquis San Diego Marina 4*
Number of rooms: 1305
Official Description (provided by the hotel):
Soak up the sun in style at Marriott Marquis San Diego Marina. Unique to other downtown San Diego hotels, Marriott provides an environment that easily transitions from dynamic meetings to resort-style relaxation with luxury guest rooms, 280,000 square feet of meeting space and a 446-slip marina. Adjacent to the San Diego Convention Center and steps from the Gaslamp Quarter, our San Diego hotel in downtown is at the center of many popular attractions including Balboa Park, the San Diego Zoo, Seaport Village, SeaWorld(R) San Diego & LEGOLAND(R) California. Experience grand service and thoughtful amenities during your stay with exceptional dining options, a resort-style pool with cabanas and a bar, spa and state-of-the-art fitness center. Relax at the end of the day in well-appointed guest rooms featuring plush bedding, the latest technology and breathtaking views of San Diego Bay. No matter what kind of getaway you're craving, our luxury hotel in downtown San Diego delivers. ... more   less 
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Also Known As:
San Diego Marriott Marquis & Marina Hotel San Diego
San Diego Marriott Marquis And Marina
Marriott San Diego

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