I have found out that mariott charged $500 when I reviewed credit card statement.
When I called to find out, they have said that it was for local phone that room has made.. but phone # that was used only for 9 digits (non sense).
I definitely did not make the call.
customer service rep said it will take upto 5 business day to investigate.
No one follow up for the case in 5 days and I have called several times and left message in house account..
I called sep 6 2013 and asked status and they said they are still working on the issue and will inform me when it gets cleared.
I got the credit back to account when I checked the bank statement, however no one called or emailed about the case and explained how they charged $500
I would like to ask you to review the card statement carefully after visit from marriott hotel. If I did not find out, I would have been charged $500 that I did not spend..
Also I am very disappointed marriot's poor customer service.. No one even contacted us to explain as of today.
- Official Description (provided by the hotel):
- Soak up the sun in style at Marriott Marquis San Diego Marina. Unique to other downtown San Diego hotels, Marriott provides an environment that easily transitions from dynamic meetings to resort-style relaxation with luxury guest rooms, 280,000 square feet of meeting space and a 446-slip marina. Adjacent to the San Diego Convention Center and steps from the Gaslamp Quarter, our San Diego hotel in downtown is at the center of many popular attractions including Balboa Park, the San Diego Zoo, Seaport Village, SeaWorld(R) San Diego & LEGOLAND(R) California. Experience grand service and thoughtful amenities during your stay with exceptional dining options, a resort-style pool with cabanas and a bar, spa and state-of-the-art fitness center. Relax at the end of the day in well-appointed guest rooms featuring plush bedding, the latest technology and breathtaking views of San Diego Bay. No matter what kind of getaway you're craving, our luxury hotel in downtown San Diego delivers. ... more less
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- Also Known As:
- San Diego Marriott Marquis & Marina Hotel San Diego
- San Diego Marriott Marquis And Marina
- Marriott San Diego