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“Beautiful hotel, nice location!”

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Manchester Grand Hyatt San Diego
Ranked #26 of 278 Hotels in San Diego
Certificate of Excellence
GreenLeadersSilver level
Irvine, California
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Beautiful hotel, nice location!”
Reviewed July 28, 2014

Stayed out here with a couple of friends for a weekend in downtown, arrived around 3 for check in to find out the room wasn't ready. Walked across the street to grab a late lunch at Cheesecake Factory, and was texted that room was ready 5 minutes later. Room was clean, comfortable. Theres a large range of amenities for families and groups: tennis courts and pools. I guess the one downfall was that their water kept going from lukewarm to cold, and with maneuvering, back to lukewarm. Called down to the concierge for a couple of robes, robes did not come with a tie-rope, which was a bit odd.. Nonetheless, they have an extensive list of goodies they will provide if you forgot any. Very accommodating!

  • Stayed July 2014, traveled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Michelle Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeNea C, Customer Service Team at Manchester Grand Hyatt San Diego, responded to this review, November 17, 2014
Thank you for your kind review, Michelle. We are happy to hear you and your friends enjoyed staying with us but are sorry to hear about the water and robe situation. We make sure this was a resolved issue by engineering as we have not heard of this from other guests so thank you for bringing this up. Our robes should have a tie with them as well and we will make sure our staff is looking for such things before arriving. Thank you again for your lovely review and we hope to welcome you back to sunny San Diego soon.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Chicago, United States
1 review
Reviewed July 28, 2014

This was my first trip to San Diego and what an exceptional hotel to stay at, the customer service was fantastic, the rooms were nicely sized, clean and comfortable, I had a great view of the marina. Location is ideal, near everything. Yes I would stay here again.

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Lawanda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeNea C, Customer Service Team at Manchester Grand Hyatt San Diego, responded to this review, November 17, 2014
Hi Lawanda,
Thank you so much for your lovely review. We couldn’t be happier to hear how much you enjoyed staying with us this past July. We hope to welcome you back to sunny San Diego soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 28, 2014

Just came back from a 5 night stay at the Manchester Grand Hyatt. While I have stayed at many other Hyatt properties, this was the first time I had stayed at this particular one.

The hotel is exactly what you would expect, in terms of facilities and location, from a top end property. In my experience, what set this property apart was the staff. From the moment I checked in, it was clear that the staff wanted their guests to have an excellent stay and experience.

Philip K., at the concierge desk, above all, epitomized this sentiment. An extremely helpful and thoughtful individual, Philip's deportment ensured that I will stay at this property anytime I am in San Diego. I give the Manchester Grand Hyatt the highest recommendation to anybody who is planning to visit San Diego. I can't imagine visiting this city again without staying here.

  • Stayed July 2014, traveled with friends
    • Sleep Quality
    • Service
Helpful?
2 Thank R O B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeNea C, Customer Service Team at Manchester Grand Hyatt San Diego, responded to this review, November 17, 2014
Thank you so much for your lovely review, Rob. We are thrilled to hear you enjoyed staying with us this past July. Philip is a great asset to our concierge team and we will be delighted to hear he made your trip a memorable experience. Thank you for staying with us and we hope to welcome you back to sunny San Diego again soon.
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Chicago, United States
Level 1 Contributor
3 reviews
Reviewed July 28, 2014

The service during my stay was fantastic. The hotel is gorgeous. A bit pricey, but it's San Diego. I would have rated this Excellent, except they charged me for garage services I never used and they STILL haven't reimbursed me for the charges.

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Elsie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeNea C, Customer Service Team at Manchester Grand Hyatt San Diego, responded to this review, November 17, 2014
Hi Elise,
We are glad you enjoyed staying with us but sadden to hear you were charged for something you never even used. We hope this had been resolved by now. We have a management company that we work with and it may have taken a bit to be sorted out because of this. If it remains unresolved please contact Alexander Dantes at alexander.dantes@hyatt.com. He would be happy to look into this for you further. Thank you again for your review and we hope to host you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san diego, United States
1 review
Reviewed July 28, 2014

Nothing special that any other hotel of same category wouldn't offer, maybe even less. No 24 hour room service (which I did need after working until 12:30am and never having time for a meal) and I had to call down for what I consider basic amenities (shower cap, vanity kit) - which I called down for multiple times finally receiving it the next morning after calling down again. Yes it was during Comic-Con where everything was busy and hectic, but they are next to a convention center they should be used to high demand. On the plus side, the staff were all nice and the views from my room and the roof top bar where lovely. Didn't have time to check out the gym, spa or pool.

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Kesha W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeNea C, Customer Service Team at Manchester Grand Hyatt San Diego, responded to this review, November 17, 2014
Thank you for your review, Kesha. We are glad you enjoyed your room and the views of our Top of the Hyatt Bar and felt our staff was nice. We will be sharing your thoughts about 24 hour room service to see what we can do in the future to improve. Also, we have plenty of amenities on hand should you have missed anything while packing for your trip. Usually guests request are tended to sooner than what you had experienced and we are sorry that this happened. We will also be sharing this to ensure that all guests needs are tended to in good timing. Thank you for sharing your comments with us and others and we hope to welcome you back to enjoy our heated pools, 24 hour gym and newly renovated spa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
Reviewed July 28, 2014

Clean, friendly, and impectable hotel. Great location and great views! This hotel is in a great location downtown San Diego. Walking distance to several amentities to cut down on the expense of a taxi. We also decided to rent a car. The hotel arranged the service for us using the less expensive and reliable service in town. We LOVED our stay and didn't want to leave!

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Jeri Ann F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeNea C, Customer Service Team at Manchester Grand Hyatt San Diego, responded to this review, November 17, 2014
Thank you for your wonderful review, Jeri Ann. We are so happy you enjoyed your stay with us this past July. Our staff is happy to help and be as accommodating as possible to your needs. Thank you for staying with us and we hope to welcome you back to sunny San Diego soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, United States
1 review
Reviewed July 28, 2014

The Grand Hyatt is, as you would expect, a very nice hotel. The pool and gym areas are outstanding. Restaurant choices on property were nice. The location is stellar with sites, lots of restaurants, and the Gas Lamp area within 10 minutes.

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Wilbert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeNea C, Customer Service Team at Manchester Grand Hyatt San Diego, responded to this review, November 17, 2014
Thank you for your lovely review, Wilbert. We are pleased to hear you enjoyed staying with us this past July. Our 24/7 gym facility has everything you need from weights, to cardio, to having enough room to stretch, what more could you need. Thank you so much for staying with us and sharing your experience with us and others here on Trip Advisor. We hope to welcome you back to sunny San Diego soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Manchester Grand Hyatt San Diego

Property: Manchester Grand Hyatt San Diego
Address: One Market Place, San Diego, CA 92101-7714
Phone Number:
Location: United States > California > San Diego > Downtown , Marina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in San Diego
#10 Luxury Hotel in San Diego
#13 Green Hotel in San Diego
#48 Family Hotel in San Diego
#53 Romantic Hotel in San Diego
#53 Business Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Manchester Grand Hyatt San Diego 4*
Number of rooms: 1628
Official Description (provided by the hotel):
Under new ownership. The Manchester Grand Hyatt San Diego is the ultimate waterfront urban hotel and spa and tallest waterfront building on the West Coast rising high above magnificent San Diego Bay. Panoramic bay and city views welcome you in all of our 1628 newly renovated guestrooms including 76 suites. A 25,000 sq/ft roof top pool deck overlooks San Diego Bay and has 2-whirl pools, a pool bar, cabanas, fire pit and stage area. The Grand lobby is filled with marble, brass, dark stained woods and several grand paintings all lit naturally by 3 stories of windows, which look out over a massive 5 lane porte cochere giving the guest a sense of arrival not seen outside of Las Vegas. The hotel has two marina-view restaurants, a full service Marilyn Monroe Spa and Salon, a sky lounge, a lobby bar, coffee house, a deli and an upscale lounge/restaurant featuring specialty martinis, mojitos and California cuisine. The hotel has over 130,000 sq/ft of meeting space, featuring a 34,000 sq/ft exhibit hall, a 30,000 & 25,000 sq/ft ballrooms next to each other, a 10,000 sq/ft Jr Ballroom and 41 meeting rooms and 45 conference suites. We hope to welcome you soon! ... more   less 
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Also Known As:
Manchester Grand Hyatt San Diego Hotel San Diego
Hyatt San Diego
San Diego Hyatt
Manchester Hyatt San Diego
Grand Hyatt San Diego

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