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“Noise can be an issue”

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Manchester Grand Hyatt San Diego
Ranked #27 of 278 Hotels in San Diego
Certificate of Excellence
GreenLeadersSilver level
Reviewed January 9, 2013

Stayed here 3 nights in early January for a business conference. It is a huge hotel but the staff do a fine job of paying attention to the guests' requests. Room service breakfasts were good and prompt. The 40th floor cocktail lounge is probably lovely, but with hundreds of hustling conventioneers there, it was not very much fun for me. 'd try it again on a slower evening...lovely views of the bay and Point Loma, cruise ships, etc.
Room was poorly stocked upon arrival (no soap!) but a note to housekeeping took care of that the next day. Housekeeping was very good, room was clean and comfortable.
One issue: NOISE. We were in Harbor Tower, 24th floor. There is airport noise and the Trolly noice--a ding ding ding as they lower the grade crossing gates. This goes on all night. We sort of got used to it, but I thought I'd give it a mention. Also, as others have noted, DOOR SLAMMING is a real problem...the place is not very soundproof and one can hear water running in the adjoining rooms, doors shutting, conversations in the hallway. Valet parking in $36/night.

  • Stayed: January 2013, traveled on business
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Thank Honu_Ohana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,689 - 5,695 of 7,641 reviews

Reviewed January 8, 2013

This is a great downtown hotel to spend the holidays. It is very large and during the rest of the year, it is a popular hotel for conventions. Therefore, good leisure rates are available during the holiday season. We had the AAA Bed and Breakfast Rate which was fantastic. Upon arrival, we requested a bay view room on a high floor and were assigned one without hesitation. We had a scenic view of the bay and downtown San Diego. We started each morning at Lael’s, which serves a fabulous buffet breakfast. It may well be the best hotel breakfast we’ve ever had. I learned that locals eat there on Sundays and New Year’s Day. On those days, the wait can be 20 – 35 minutes. Most other mornings, Lael’s is pretty calm and quiet. For your convenience, self-serve juice and coffee is available in the cheerful waiting area. The staff was always pleasant and never seemed rattled by so many people. Instead of waiting, I suggest you take a walk outback to Seaport Village and await your page. The time will go by quickly. After the extremely filling breakfast, I suggest you take a long walk along the Embarcadero, a six-mile walk which may well be the most beautiful walkway in the US. Many of San Diego’s attractions are actually located along the Embarcadero, just a very short walk from the hotel. Located in the Gaslamp District, Horton Plaza, a downtown mall, is only walking distance from the hotel. Besides the usual dept. stores and shops, there is also a movie theater, which we went to twice. A trolley stop is right across the street and is a convenient option for touring other popular sites. However, the areas to where it travels are limited. We visit San Diego on a regular basis to visit good friends, so we have visited the popular attractions many times and did not need a car. The parking lot is $25/day, but I would strongly advise renting a car to get around to the beach areas and other attractions. The hotel is currently under renovation, but it is hardly noticeable. Request a renovated room. Our room was large, beautifully renovated and clean. One day out of the nine days that we were there, our room was not serviced. We called housekeeping and they responded immediately, and gave us some extra goodies which was a nice gesture. The concierge desk was also very helpful for mapping out trolley routes and other points of interest. I strongly suggest you consider the Hyatt for a Christmas/New Year’s vacation in San Diego. You won’t regret it. Bring a warm jacket, it will not be warm.

Room Tip: Request a bay view, recently renovated, high floor room. Bring warm clothing. Get the breakfast pa...
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  • Stayed: December 2012, traveled as a couple
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1  Thank jazzlover1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHelms, Manager at Manchester Grand Hyatt San Diego, responded to this reviewResponded March 26, 2013

Dear jazzlover1212,

We are ecstatic to hear how much you enjoy staying at our hotel, especially during the holiday season. We are also very appreciative of your feedback regarding Lael's Restaurant. We pride ourselves on having one of the best views and locations that San Diego has to offer, and we are happy to see that you took full advantage of it. If you enjoy Seafood, try dining at Sally's Seafood on the Water, steps away from your hotel room during your next visit.

Once again, we sincerely appreciate your review and are happy to hear that you loved your newly renovated room. We are very excited about our new guestrooms and we are glad you got to experience them.

We hope to see you again soon!

Best,
Kristin Helms
Marketing Manager
Manchester Grand Hyatt San Diego

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Reviewed January 7, 2013

This is a very nice hotel right on the waterfront near the gaslamp district. My room had recently been renovated, was clean, bright, good size, and had a nice view. The elevators have adequate capacity (which is often a problem in large hotels). The continental breakfast at Lael's in the hotel is superb. It was certainly pleasant to return to this room after having interviewed job candidates at the grungy depressing embassy suites across the road.

Stayed: January 2013, traveled on business
Thank pro42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2013

We were in San Diego for a large conference (as in it took 20 hotels to house all of those attending) and stayed at the Hyatt, which was the conference headquarters. The staff by and large did a first rate job of dealing with masses of people, most of them on tight schedules. It is adjacent to Seaport Village, which has many restaurants and shops, and there is a lovely boardwalk/path along the harbor just out the back door. Ask for a room on a higher floor, which will deal with the traffic noise issue to a large degree, the views are stunning, and the windows open. Our room had a refrigerator - a major plus - but for some reason was very dusty. Housekeeping was on top of things the first two days, but failed to remove trash or replace glasses and coffee cups on the third and fourth, although they made the bed and brought fresh towels. We could have complained to housekeeping services, but did not.

Room Tip: Higher floors are better. The highest floors in the Harbor Tower have a dedicated elevator, but it...
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  • Stayed: January 2013, traveled on business
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Thank Jane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2013

Hi, my wife and I spent the night at the Hyatt for New Year's Eve. Wow! The room was modern and comfortable. Great shower, and super comfy bed. And, the view of the san Diego Bay was fabulous. There are a number of bars to eat and drink at. We enjoyed Redfield's, they have a great (small) selection of local micro brews on tap. The turkey burgers at the Grand lounge are awesome.

  • Stayed: January 2013, traveled as a couple
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Thank Gary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHelms, Manager at Manchester Grand Hyatt San Diego, responded to this reviewResponded March 26, 2013

Dear Gary S,

Thank you for your feedback here on TripAdvisor. We are glad that you chose to spend New Year's Eve with us. We offer spectacular views of the San Diego Bay, and the surrounding area. We are also glad to hear you enjoyed the food and beverage in both Redfield's and the Grand Lobby Bar. Please come see us again! We offer local's like yourself an exclusive 20% discount on our Spa services at our Kin Spa Mon-Thu.

Best,
Kristin Helms
Marketing Manager
Manchester Grand Hyatt San Diego

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2013

This was a beautiful hotel; very grand in size as well as service. Everyone there, from the minute we arrived until we left, provided excellent service. The hotel is located right in the downtown area; it connects directly to Seaport Village, is across the street from the Gaslamp district, next to the convention center...everything you need is right there! The hotel allows for self-parking as well as valet (which was a plus for us since we were always needing something from the car and we didn't need to depend on valet to get it for us). We didn't get to use any of the restaurants or other food services at the hotel because we were always out and about, and with two young children, the wide-open lounges would not have been able to "contain" them. =)

The only down side was the housekeeping. We were put up in a newly refurbished room on the Harbor Tower side, which we thought was a good thing. The room was nice enough on the surface (although a little on the small side), but we started to think it looked somewhat neglected by housekeeping. There was hair on the bathroom floor, in the tub, lots of dust, and housekeeping didn't even clean out one of our garbage cans which was full. If they were this neglectful with guests are staying in the room, I can only imagine how long that room was unoccupied before we checked-in. Unfortunately, had a take a star away for this because sanitation (or at the very least the impression of it) is extremely important.

We would definitely stay there again, but would contact housekeeping in the future if we experienced the same issues. Other than that, it was a great place to stay and relax!

Room Tip: Ask for the premium view rooms so you can look out to the Coronado Bridge and the Marina...beautiful...
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  • Stayed: December 2012, traveled with family
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Thank GoodLife15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2013

After making a commitment to attend the Holiday Bowl at nearby Qualcomm Stadium, I picked this hotel because it was across the street from one of the trolley stations taking us to the game. What I could not realize at the time is that the 1,625 room hotel was also host to the out-of-town team, the Baylor Bears of Waco, Texas.

Since I was rooting for the UCLA Bruins, having the "other" team in the hotel was actually kind of fun. Not only was the actual college football team sequestered in our hotel, it was the official travel hotel for the entire Baylor nation. So when we arrived we were greeted by Baylor fans mobbing the lobby.

As others have pointed out, this is a big convention hotel. With that comes all the rude behaviors you come to expect from people that don't get out much. That said, the hotel staff was extremely attentive in terms of checking us in, having the car ready when we needed it and politely answering our questions when looking for a nearby restaurant. And I might add, the Baylor fans were wonderful even when I was wearing my UCLA powder blue shirt.

Where we had some trouble was once we left the lobby and were in our room. Maybe I was sensitive knowing some of the players were staying on our floor. Maybe I am just getting crotchety in my old age. But I swear, no one on that floor knew how to quietly close their door. Every time someone came in or left a room (not all Baylor football players) it was a click followed by a slam! C'mon folks. A little respect for quiet amongst your neighbors please.

As it turned out the problem did not persist late into the night. My wife slept with ear plugs and our room, being on the end of the hallway, was not as susceptible to the noise as I imagine rooms in the middle of the hallway were. The door slamming did not keep us up at night.

Our room was a corner room with windows on two sides. The cost was about $35.00 more per night but was well worth it. Our 16th floor room (out of 44 floors in the hotel) looked out over San Diego bay on one side and the city of San Diego lights on the other. We would see the trolley we would be taking to the stadium down below.

The room was large with a great flat screen TV, more than adequate closet space and a comfortable bathroom. My only qualm was about the sheets they used on the bed. The sheets were not fitted so the flat sheet tended to pull up during the night leaving your ankles in a tangled mess. My thought, as I lay in bed trying to decide whether to get up in the middle of the night to fix it was, "How is is a Hyatt has this problem and, if I fix it won't it just come undone a couple hours later?"

We didn't use the coffee shop, the restaurant or the bar during our two night stay. I will say that it was impressive to have a variety of food service alternatives available to say nothing of the plethora of restaurants and shops just outside the back door where Seaport Village is.

Whether to attend a football game at Qualcomm, a convention at the convention center, a business meeting in downtown or just for a family on vacation, this was a good location. As I said, even with the hotel full during our stay, the staff was prompt and professional. Now if I could say as much for the door slammers.....:-)

Room Tip: Ask for a corner room, the added cost is worth it.
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  • Stayed: December 2012, traveled as a couple
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1  Thank KenVicLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Manchester Grand Hyatt San Diego

Address: One Market Place, San Diego, CA 92101-7714
Phone Number:
Location: United States > California > San Diego > Downtown , Marina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in San Diego
#11 Luxury Hotel in San Diego
#14 Green Hotel in San Diego
#48 Family Hotel in San Diego
#53 Romantic Hotel in San Diego
#53 Business Hotel in San Diego
Price Range: $145 - $499 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Manchester Grand Hyatt San Diego 4*
Number of rooms: 1628
Official Description (provided by the hotel):
Under new ownership. The Manchester Grand Hyatt San Diego is the ultimate waterfront urban hotel and spa and tallest waterfront building on the West Coast rising high above magnificent San Diego Bay. Panoramic bay and city views welcome you in all of our 1628 newly renovated guestrooms including 76 suites. A 25,000 sq/ft roof top pool deck overlooks San Diego Bay and has 2-whirl pools, a pool bar, cabanas, fire pit and stage area. The Grand lobby is filled with marble, brass, dark stained woods and several grand paintings all lit naturally by 3 stories of windows, which look out over a massive 5 lane porte cochere giving the guest a sense of arrival not seen outside of Las Vegas. The hotel has two marina-view restaurants, a full service Marilyn Monroe Spa and Salon, a sky lounge, a lobby bar, coffee house, a deli and an upscale lounge/restaurant featuring specialty martinis, mojitos and California cuisine. The hotel has over 130,000 sq/ft of meeting space, featuring a 34,000 sq/ft exhibit hall, a 30,000 & 25,000 sq/ft ballrooms next to each other, a 10,000 sq/ft Jr Ballroom and 41 meeting rooms and 45 conference suites. We hope to welcome you soon! ... more   less 
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Also Known As:
Manchester Grand Hyatt San Diego Hotel San Diego
Hyatt San Diego
San Diego Hyatt
Manchester Hyatt San Diego
Grand Hyatt San Diego

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