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“To All You Door Slammers, Stop!”

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Manchester Grand Hyatt San Diego
Ranked #26 of 278 Hotels in San Diego
Certificate of Excellence
GreenLeadersSilver level
Huntington Beach, California
Level 6 Contributor
621 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 349 helpful votes
“To All You Door Slammers, Stop!”
Reviewed January 5, 2013

After making a commitment to attend the Holiday Bowl at nearby Qualcomm Stadium, I picked this hotel because it was across the street from one of the trolley stations taking us to the game. What I could not realize at the time is that the 1,625 room hotel was also host to the out-of-town team, the Baylor Bears of Waco, Texas.

Since I was rooting for the UCLA Bruins, having the "other" team in the hotel was actually kind of fun. Not only was the actual college football team sequestered in our hotel, it was the official travel hotel for the entire Baylor nation. So when we arrived we were greeted by Baylor fans mobbing the lobby.

As others have pointed out, this is a big convention hotel. With that comes all the rude behaviors you come to expect from people that don't get out much. That said, the hotel staff was extremely attentive in terms of checking us in, having the car ready when we needed it and politely answering our questions when looking for a nearby restaurant. And I might add, the Baylor fans were wonderful even when I was wearing my UCLA powder blue shirt.

Where we had some trouble was once we left the lobby and were in our room. Maybe I was sensitive knowing some of the players were staying on our floor. Maybe I am just getting crotchety in my old age. But I swear, no one on that floor knew how to quietly close their door. Every time someone came in or left a room (not all Baylor football players) it was a click followed by a slam! C'mon folks. A little respect for quiet amongst your neighbors please.

As it turned out the problem did not persist late into the night. My wife slept with ear plugs and our room, being on the end of the hallway, was not as susceptible to the noise as I imagine rooms in the middle of the hallway were. The door slamming did not keep us up at night.

Our room was a corner room with windows on two sides. The cost was about $35.00 more per night but was well worth it. Our 16th floor room (out of 44 floors in the hotel) looked out over San Diego bay on one side and the city of San Diego lights on the other. We would see the trolley we would be taking to the stadium down below.

The room was large with a great flat screen TV, more than adequate closet space and a comfortable bathroom. My only qualm was about the sheets they used on the bed. The sheets were not fitted so the flat sheet tended to pull up during the night leaving your ankles in a tangled mess. My thought, as I lay in bed trying to decide whether to get up in the middle of the night to fix it was, "How is is a Hyatt has this problem and, if I fix it won't it just come undone a couple hours later?"

We didn't use the coffee shop, the restaurant or the bar during our two night stay. I will say that it was impressive to have a variety of food service alternatives available to say nothing of the plethora of restaurants and shops just outside the back door where Seaport Village is.

Whether to attend a football game at Qualcomm, a convention at the convention center, a business meeting in downtown or just for a family on vacation, this was a good location. As I said, even with the hotel full during our stay, the staff was prompt and professional. Now if I could say as much for the door slammers.....:-)

Room Tip: Ask for a corner room, the added cost is worth it.
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  • Stayed December 2012, traveled as a couple
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1 Thank KenVicLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Christchurch, New Zealand
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 3, 2013 via mobile

Very uncomfortable queen beds that roll together. And very noisy rooms that you hear everytime someone flushes a toilet or has a shower next to you.

The doors are on heavy mechanisms that make them slam loudly too so you hear everyone down the corridors through the night.

For the price would have expected more.

It is in an okay location, but not within the central gas lamp quarter.

If your used to modern hotels this won't be the one for you.

  • Stayed December 2012
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Helpful?
1 Thank LisaPlato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHelms, Manager at Manchester Grand Hyatt San Diego, responded to this review, January 18, 2013
Dear Lisa,

On behalf of the Manchester Grand Hyatt San Diego, I'm very sorry to learn of your recent stay with us. We pay very close attention to our reviews so we can learn about our guests' experiences and improve where needed - so thank you for providing your valuable feedback. This being said I've shared your comments with our Director of Engineering to look into our door mechanisms as well as the sound barriers in our guest rooms. I'm also happy to report that we are in the midst of renovating all guest rooms and suites. The new look and feel takes a modern approach to classic decor and incorporates subtle influences from the maritime history of San Diego. The new look and feel only adds to the stellar views seen through floor-to-ceiling windows in each guestroom. Again, thank you for your feedback and we do hope you'll give us another shot in the future so we can redeem ourselves as your favorite hotel in San Diego once again.

Warmest Regards,
Kristin Helms
eMarketing Manager
Manchester Grand Hyatt San Diego
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona
Level 5 Contributor
60 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 3, 2013 via mobile

We stayed 4 nights at the AAA rate which included the buffet breakfast. We also got access to the renovated Lounge. Very large, excellent service, breakfast, snacks and evening appetizers (or light dinner).

Rooms are all renovated.

Highly recommended

Stayed December 2012, traveled with family
Helpful?
Thank 384JohnC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHelms, Manager at Manchester Grand Hyatt San Diego, responded to this review, March 26, 2013
Dear 384JohnC,

Thank you so much for your feedback. We are happy to hear that you enjoyed your stay with us. We are also happy to hear how much you loved our newly renovated Grand Club lounge along with all of the amenities that come along with this exclusive venue. Be sure to come revisit America's Finest City sometime soon!

Best,

Kristin Helms
Marketing Manager
Manchester Grand Hyatt San Diego
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington Beach, CA
Level 4 Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed December 31, 2012

These rooms are beautiful, nice big flat screen TV with HD programming but it's the DING DING DING DING DING I'll remember. There's a trolley stop right next to the hotel and every time a trolley goes by, the crossing arms go down and there is a DING DING DING DING DING for a couple of minutes as people get on and off. Holy cow you'd think they'd put in really thick windows. The trolley runs from 4am to almost midnight, so you don't get much of a break.

A couple other downsides are the expensive parking ($26/day) and the Hyatt charging $10/day for wifi. If I can get free wifi at the Super 8 motel in Blackwell, Oklahoma, I sure as heck should be able to get it at a "grand" Hyatt.

So, if you're rich and either deaf or a really heavy sleeper, this is a great place to stay, with beautiful, clean rooms and gorgeous views. If you like a quiet night's sleep, I'd go somewhere else. If you hate getting whacked for an extra $26 a day for parking, I'd go somewhere else.

  • Stayed December 2012, traveled with family
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Helpful?
2 Thank HuntingtonBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level 5 Contributor
76 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 31, 2012

Our room on the 21st floor had a breathtaking view of the bay, the Naval Air Station on the tip of Coronado Island and the Midway. The hotel location was ideal, close to all the major attractions, an easy walk to many, but also convenient when driving. The restaurants are typical hotel fare, ok but not great, and overpriced. The bar on the top floor is surprisingly man cave stuffy. The lobby is gorgeous but austere. If you intend to meet someone here plan on standing as they offer no seating

Room Tip: Make sure you have a view of the bay from either tower.
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  • Stayed November 2012, traveled as a couple
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Helpful?
Thank Toni G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
texas
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 30, 2012

This hotel did a great job hosting the Baylor Bears during the Holiday Bowl. Our family felt that they handled the pep ralley, rooms, and hosting nicely.

The price is food and bar service is expensive, but everything tends to run high in Cali.

Recommend.

  • Stayed December 2012, traveled with family
    • Value
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Helpful?
1 Thank jenndTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, Tn
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 29, 2012

The hotel is very nice. The lobby bar has very slow service (even when its dead)- but that is not atypical of hotel bars.

The rooms are quite nice and the views are great. The hotel is located very well.

After staying here for a few days, we noticed that we were getting sick. It was the down comforter and pillows provided by the hotel (nice for most people, but not with allergies).

Anyways, we requested they change the comforter out to a hypoallergenic comforter. They asked us to leave the room so they could change it out. After 1.5 hrs and 3 requests, I walked down to show the night HS manager that the hotel had not in-fact changed the comforter out and our sheets had not been changed.

While insisting this was not the case, I showed her a photo of our bed that I took on my phone. She agreed to have someone come up to resolve it.

When she arrived she brought us a blue/grey wool blanket (the kind you use when watching TV on the couch- not a comforter you would sleep with). I protested and requested she bring the type of comforter that they advertise on their website that are hypo allergenic. The night HS manager insisted that all of the comforters in the building were down feathered and the best they could do was offer us a blanket for the bed.

Room Tip: Avoid this hotel if you are allergic to down feathers
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  • Stayed December 2012, traveled with family
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    • Cleanliness
    • Service
Helpful?
Thank mantazen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHelms, Manager at Manchester Grand Hyatt San Diego, responded to this review, January 2, 2013
Dear mantazen,
Thank you for your candid comments here on TripAdvisor. We are happy to hear you enjoyed the guest rooms and bayfront location of the hotel. However, I am sorry to learn about your recent experience with our Respire Rooms. As mentioned on our website, I do want to clarify that these rooms undergo an additional six-step process to reduce airborne particles and minimize the presence of potential irritants. This process includes installation of a state-of-the-art air purification system and treatment of all fabrics and surfaces in the guestroom. All Respire by Hyatt rooms are installed and maintained on an ongoing basis by PURE Solutions NA.

The Respire by Hyatt - Hypo-Allergenic Rooms purification process includes:

-Application of PURE Shield and PURE Clean to minimize presence of allergens on carpet, upholstery and other surfaces in the room.
-One-time shock treatment to minimize irritants.
-Complete disinfection of Air Handling Unit and Installation of removable tea tree oil cartridge to maintain these conditions.
-Installation of hypo-allergenic mattress & pillow encasings.
-Installation of a powerful air purifier by Healthway, listed as a Class II Medical device by the F.D.A.
-Recertification every six months

Although we do currently use down feathered comforters in all rooms, we are purchasing non-down feathered comforters to offer guests with sensitivity to down feathers. Thank you for your comments, as this helps us to improve.

Warmest Regards,
Kristin Helms
eMarketing Manager
Manchester Grand Hyatt San Diego
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Manchester Grand Hyatt San Diego

Property: Manchester Grand Hyatt San Diego
Address: One Market Place, San Diego, CA 92101-7714
Phone Number:
Location: United States > California > San Diego > Downtown , Marina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in San Diego
#10 Luxury Hotel in San Diego
#13 Green Hotel in San Diego
#48 Family Hotel in San Diego
#53 Romantic Hotel in San Diego
#53 Business Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Manchester Grand Hyatt San Diego 4*
Number of rooms: 1628
Official Description (provided by the hotel):
Under new ownership. The Manchester Grand Hyatt San Diego is the ultimate waterfront urban hotel and spa and tallest waterfront building on the West Coast rising high above magnificent San Diego Bay. Panoramic bay and city views welcome you in all of our 1628 newly renovated guestrooms including 76 suites. A 25,000 sq/ft roof top pool deck overlooks San Diego Bay and has 2-whirl pools, a pool bar, cabanas, fire pit and stage area. The Grand lobby is filled with marble, brass, dark stained woods and several grand paintings all lit naturally by 3 stories of windows, which look out over a massive 5 lane porte cochere giving the guest a sense of arrival not seen outside of Las Vegas. The hotel has two marina-view restaurants, a full service Marilyn Monroe Spa and Salon, a sky lounge, a lobby bar, coffee house, a deli and an upscale lounge/restaurant featuring specialty martinis, mojitos and California cuisine. The hotel has over 130,000 sq/ft of meeting space, featuring a 34,000 sq/ft exhibit hall, a 30,000 & 25,000 sq/ft ballrooms next to each other, a 10,000 sq/ft Jr Ballroom and 41 meeting rooms and 45 conference suites. We hope to welcome you soon! ... more   less 
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Also Known As:
Manchester Grand Hyatt San Diego Hotel San Diego
Hyatt San Diego
San Diego Hyatt
Manchester Hyatt San Diego
Grand Hyatt San Diego

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