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Manchester Grand Hyatt San Diego
Ranked #23 of 279 Hotels in San Diego
Certificate of Excellence
GreenLeadersSilver level
Delray Beach, Florida
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Prime Location”
5 of 5 bubbles Reviewed October 10, 2007

I stayed at the Hyatt Manchester Grand for one night prior to a cruise. This property is wonderful, the lobby is very impressive. The hotel is huge there are two towers. I was checked in in about 2 minutes. The front desk staff is quick and extremely friendly and accurate. The hotel offers everything a roof top pool, a full service spa, meeting rooms, dining, exercise room, etc...My room was clean and had excellent amenities. If you would like a great view pay a little extra for a bay view it is so beautiful. This hotel is in a prime location close to everything in the city such as the pier, San Diego Airport is about 3 miles, and Seaport Village is right outside the side door. The hotel does have valet and self parking I did the self parking for $20.00 per day. I will definitely return to this hotel if I am in San Diego. Once again Hyatt has exceeded my expectations.

  • Liked — The Location
  • Disliked — N/A
  • Stayed September 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank rajr27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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7,032 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed October 8, 2007

To celebrate our 20th anniversary, we thought it would be extremely romantic to stay in the Manchester's "Deluxe Bay View King" room, which appeared (from photos on the website) to offer a spectacular corner-window view of San Diego Bay, a luxurious king bed, and was within walking distance to the nightlife of the Gaslamp quarter and Seaport Village. We booked our reservation 3 weeks in advance, and asked for the AAA rate.

Upon arrival at the hotel, we were informed that no such rooms were currently available. We were told that some of the hotel guests decided to stay a few more nights, and that the hotel legally could not make them give up their "Deluxe Bay View" rooms, even though the staff admitted that quite a few regular "Bay VIew" rooms were available to which, we thought, the interlopers could have been moved. At that point, having arranged for babysitters, etc., we were forced to accept a regular bay view room.

The regular Bay View room proved to be just OK...the bed indeed smelled wonderful, and we could sort of see the water from our bed, but we were unable to sleep through the slamming doors up and down the hall, voices in the hall, and general lack of insulation in the hotel.

We both felt that, had we known that the room we had planned on having would not be available, we would have chosen a different hotel. The Manchester is a great refuge if you are part of a convention or tour group which carries more clout.

  • Liked — smell of the bed
  • Disliked — hotel failed to provide the type of room we reserved
  • Stayed October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank biscuitCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 8, 2007

Stayed one night at the Manchester Grand Hyatt with my Gold Passport Points. I was given a terrific room with a bay view (two double beds) The view was beautiful, the room clean, beds comfortable, the bathroom very clean. The bellboy (person?) brought us extra towels. Only thing missing were disposable cups for the complimentary coffee. They were brought promptly after I called the front desk.. Would stay here again as a splurge.

  • Liked — hotel employees, excellent service, location
  • Disliked — no complaints
  • Stayed October 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank travelingirl008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
50 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed October 5, 2007

Stayed at the Grand Hyatt in San Diego for 3 nights. The complex itself is huge and definitely caters more to the business/convention crowd.

Got upgraded to a corner room with amazing views of both the island and marinas.

Too cold to enjoy during our visit but the pool and spa were nice touches with outdoor fireplaces.

Check out Beach Bar on the top floor of the W for a great place to grab a cocktail.

  • Stayed November 2004, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank SO T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke, Virginia
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed September 22, 2007

Let me say first of all that I don't typically stay in luxury hotels, but my husband and I got the Manchester Grand Hyatt through Priceline for $120/night plus taxes. At that price, what a deal for a fabulous hotel! The location is great, right in Seaport Village (yes, it's a tourist trap, but very pretty), with a stop for the San Diego trolley a short walk from the entrance. (We did not have a car for our stay and got along fine using public transportation.) The hotel is very impressive - the reception area reminded me of a grand train station from older days, and all the common areas are luxurious as well. Service was fine; we had to wait in line a few minutes but the front desk staff was friendly. Our room was large and very clean, the bed was comfortable with a firm mattress and the nicest sheets I've ever slept on in a hotel. Bathroom was fine; not the largest but sparkling clean and recently renovated. Our room on a lower floor in the Seaport Tower had a nice view of the small park in front of the hotel and the harbor. We especially enjoyed using the pool on the large fourth floor deck, which had a great view, two whirlpools, and plenty of comfortable lounge chairs. The only complaints are minor - it's a big, busy hotel, with lots of people buzzing around the common areas (lots of convention attendees when we were there), and a semi-confusing layout. We got on the wrong elevator at first, and I did a fair amount of wandering around trying to find the pool, coffee shop, etc. Hardly a big deal, though. Also, the parking fee seemed ridiculous - $21/night - and they don't offer a free shuttle from the airport (it cost $7 per person for a shuttle one-way, BTW). All in all, we had a wonderful stay and would recommend the hotel for anyone wanting a luxurious stay at a convenient spot to see the sights in San Diego.

  • Liked — pool
  • Disliked — confusing layout
  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
3 Thank Va_Hiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed September 20, 2007

If you book directly through the hotel, this review may not be applicable... hopefully.
I stayed at Manchester Grand Hyatt San Diego for one night, and I'm just glad my stay wasn't for longer duration as originally planned. The reception staff at check in was very cold and unreceptive. Unexplained long wait and no response when I asked what the problem was. Also the room rate included complimentary breakfast, but he said he didn't know anything about it and told us to come back later for vouchers. The vouchers we eventually got ended up being pretty much useless anyways because the lines at the restaurant were over an hour long.
The real problem started when I asked Housekeeping to bring me a set of towels and other customary hospitality items for an extra (paid) guest. What I received were two tightly stacked water glasses that could not be separated and two bath towels in one of which I later found a stranger's p*b*c hair. When I called Housekeeping to complain about the hair in the towel, the operator hung up on me mid-sentence and didn't pick up the phone on my second attempt. I was able to reach Housekeeping a few minutes later. Shortly thereafter, there was a loud knock on the door- it was a maid asking what time we'll be checking out. It was barely 10AM at this time, and the stated check-out time was 12 Noon (we had already had another maid knocking only an hour earlier at which time we discovered the room didn't have a do-not-disturb sign).
We figured things could go only worse and decided to leave the premises immediately, especially because my brother, who had just come back after having tried to get some breakfast and getting tired of endless waiting, just wanted to go somewhere to eat in peace.
On the way out, a hotel personnel who showed me the location of express check-out asked me how my stay was. So prompted, I briefly mentioned the hair in the towel and being driven out by the hourly visits by the maids. He was horrified by these events that "should never have happened" and insisted that I wait to speak with a manager. However, when an assistant manager saw me, the tune changed immediately. The assistant manager said, although Hyatt guests would normally be compensated for the type of experience we were subjected to, there was really nothing he could do and advised me to speak with Expedia- "people who book through third parties are not Hyatt guests," according to him. No, sympathy, no apologies, and no assurances of following up with housekeeping! Only after I became loud and belligerent upon being incited by his comment, did this assistant manager remember to apologize for my experience.
So although the location was convenient, guest room was nicely furnished, and the beds and bedding were the best, I probably would never go back to this place. The Marriott next door actually has better access to Seaport Village.

  • Liked — bed
  • Disliked — service
  • Stayed September 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wanderlustt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed September 20, 2007

Just returned from 3 nights at the Manchester. Stayed there to attend a conference. After expeiencing some "sticker shock" at the $250 per night conference rate, I was pleasantly surprised with my experience at the hotel.
From reading the reviews on TA, I asked for a room in the newer tower. The room was a nice size - the bathroom was huge and with granite countertops. I had a fantastic view of downtown and across the bay to Coronado Island. And I loved that you could actually open the window!
The beds and pillows were very comfortable. I only ate "conference" meals at the hotel - but everything I had was good and the service was top-notch.
I did have a rental car - and have no complaints about the self parking, as a previous poster mentioned. It was no big beal to hop on the elevator to get your car in the garage. This would be expected in any big city.
I am looking forward to returning for this conference nxt year - and staying at the Manchester Grand Hyatt.

  • Liked — overall comfortable room
  • Disliked — Hair that remained on soap dish in shower for entire stay
  • Stayed September 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank F1racegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Manchester Grand Hyatt San Diego

Property: Manchester Grand Hyatt San Diego
Address: One Market Place, San Diego, CA 92101-7714
Phone Number:
Location: United States > California > San Diego > Downtown , Marina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in San Diego
#9 Luxury Hotel in San Diego
#13 Green Hotel in San Diego
#48 Family Hotel in San Diego
#53 Business Hotel in San Diego
#53 Romantic Hotel in San Diego
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Manchester Grand Hyatt San Diego 4*
Number of rooms: 1628
Official Description (provided by the hotel):
Under new ownership. The Manchester Grand Hyatt San Diego is the ultimate waterfront urban hotel and spa and tallest waterfront building on the West Coast rising high above magnificent San Diego Bay. Panoramic bay and city views welcome you in all of our 1628 newly renovated guestrooms including 76 suites. A 25,000 sq/ft roof top pool deck overlooks San Diego Bay and has 2-whirl pools, a pool bar, cabanas, fire pit and stage area. The Grand lobby is filled with marble, brass, dark stained woods and several grand paintings all lit naturally by 3 stories of windows, which look out over a massive 5 lane porte cochere giving the guest a sense of arrival not seen outside of Las Vegas. The hotel has two marina-view restaurants, a full service Marilyn Monroe Spa and Salon, a sky lounge, a lobby bar, coffee house, a deli and an upscale lounge/restaurant featuring specialty martinis, mojitos and California cuisine. The hotel has over 130,000 sq/ft of meeting space, featuring a 34,000 sq/ft exhibit hall, a 30,000 & 25,000 sq/ft ballrooms next to each other, a 10,000 sq/ft Jr Ballroom and 41 meeting rooms and 45 conference suites. We hope to welcome you soon! ... more   less 
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Also Known As:
Manchester Grand Hyatt San Diego Hotel San Diego
Hyatt San Diego
San Diego Hyatt
Manchester Hyatt San Diego
Grand Hyatt San Diego

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