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“Pleasant stay - nothing earth shattering”

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Crowne Plaza Hotel San Diego - Mission Valley
Ranked #155 of 278 Hotels in San Diego
GreenLeadersPlatinum level
Odenton, Maryland
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Pleasant stay - nothing earth shattering”
Reviewed March 8, 2012

I stayed at this hotel during a business trip over the past three days. The hotel is conveniently located to most points of interest in San Diego, there are a lot of places to eat and shop nearby as well. Old Town is fairly close. My stay at the hotel for the most part was pleasant and uneventful. The hotel appears to be somewhat older and in need of a makeover. It was clean, I just didn't care for the decor in the rooms. The hotel has a nice outdoor pool but when I stayed there the water was not heated. The outdoor jacuzzi/spa nearby was nice and big and the jets worked without any problems. Although the gym had just about any cardio piece of equipment you would expect to find in a gym, including free weights, it just seemed sort of dull and tired and not a place where you would enjoy staying for a while to break a sweat. There were a few occasions where I noticed that the meals from room service have been left by the room door for staff to pick up and some of the plates remained in front of the room for an entire day which leads me to believe that the staffing may be a little low. The store/gift shop seemingly had no set hours of operation and for the most part it was hit or miss on when you could go in to grab a snack or whatever. The breakfast if you were an "Aloha member" was complimentary and it was quite decent with everything you would imagine for breakfast available. The rooms as I mentioned need an update although the TV's are flat screen which was nice as was the balcony which you access through a large sliding door. The bathrooms were okay but don't expect to be able to stand under the shower head in the tub unless you are 4 feet tall as the shower head is mounted low on the wall and that is mostly due to the "drop ceiling" over the bathtub. The front desk staff was courteous and my room was made up each of the three days I was there. Overall, the stay was good, price wasn't bad and the location was convenient, the hotel just needs a makeover.

  • Stayed March 2012
    • Value
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Helpful?
Thank Fotomate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review, March 14, 2012
Dear Fotomate,

Thank you for review. Your willingness to share your thoughts with us is geniunely appreciated. We rely on you, our guest, to let us know how we are are doing and how we can better meet our guest needs. Once again thank you and we hope you choose to stay with us on your next business trip.

Sincerely,
Daniel Miranda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Howell, Michigan
1 review
Reviewed February 28, 2012

Staff was very friendly. Rooms were quiet for sleeping and had a view of the pool and palm trees.

  • Stayed January 2012, traveled on business
    • Value
    • Location
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Helpful?
Thank Doug B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review, March 2, 2012
Dear Doug B,

Thank you for your review. I'm glad that you had a relaxing stay and found our property at convenient location for you. We hope you choose Crowne Plaza San Diego again as your place to stay when you visit San Diego.

Sincerely,
Daniel Miranda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 21, 2012

Christine was a breath of fresh air after a long day of travel and work. She is a good reason why I have been staying more and more at Crown Plaza. I am sure that great things lay ahead for this bright rep of yours and I hope that it will be with Crown Plaza for a long time to come.

Christine at the front desk

Sincerely,

Chris Harrison

  • Stayed February 2012, traveled on business
    • Value
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    • Cleanliness
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Helpful?
3 Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review, March 2, 2012
Dear Chris H,

Thank you for the nice comments about your recent stay at the Crowne Plaza San Diego! I will pass on your thanks, as well as mine to Krystin for providing you with great customer service.

Sincerely,
Daniel Miranda
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Rosarito, Mexico
Level 5 Contributor
59 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed February 20, 2012

We won this on Superbowl Sunday for $56 on Hotwire (3 star Mission Valley) and were very pleased to be at the Crowne Plaza Hanalei. Service was excellent from everyone we encountered. I called to request a fridge and microwave and it was done with no problem (the top two floors have fridge and microwave, the others do not.) Check in was very friendly. In the morning we wanted more coffee and also a bowl and spoon to make oatmeal for our 2 year old son. The housekeeper that answered (I believe her name was Inez) was not only extremely nice and professional, she even called back to be sure we received what we needed, which we had within minutes of asking. We were really impressed. The room was clean and beds were comfortable. We did not walk around the property, but could see the interior from our room and balcony, and it looked quite pretty - nice pool and a fair amount of grass and landscaping. The location is very convenient - it is next to the golf course, a couple of minutes to Fashion Valley Mall and a very short drive to anywhere in central San Diego including Old Town, Downtown, Mission Bay and the beaches. Overall we were very pleased. One suggestion to the hotel: the single cup coffee pots are very convenient, but if there are two adults in the room and one does not drink decaf, you have to call housekeeping for more regular coffee (or vice versa if both drink decaf) - suggest two of each coffee.

Room Tip: If you need a fridge and microwave, they are available on certain floors, so you should request it.
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  • Stayed February 2012, traveled with family
    • Value
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Helpful?
1 Thank dcilliers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review, February 21, 2012
Dear dcilliers,

Thank you so much for the 5 star and detailed review. We are glad you enjoyed your stay with here as we strive to provide great service and it is nice to read we helped make your stay a memorable one. We hope to see you again soon!!

Kind regards,
Daniel Miranda
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New York City, New York
Level 5 Contributor
69 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed February 17, 2012

I stayed at this hotel for one night on business and attended a meeting in their function room. There is definitely a 1960s vibe to the place. Public spaces could definitely use and upgrade. My room was fine--exactly what you'd expect--clean and spacious. The pool area was very pleasant. The food was surprisingly good. I ate lunch there at the restaurant and it was very good value. The breakfast buffet was very good. I was attending a function and I have to say that the luncheon provided was way above the level you would normally expect at a corporate event.

Room Tip: Ask to be in a room facing the pool, not the highway.
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  • Stayed February 2012, traveled on business
    • Value
    • Location
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Helpful?
Thank Wanderingnewyorker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review, February 21, 2012
Dear Wanderingnewyorker,

Thank you for your kind review. We hope to have you again maybe next time on your next vacation. Hope to see you soon!!

Sincerely,
Daniel Miranda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed February 17, 2012

I've stayed in this hotel a couple times, my family and I liked the environment and room. The receptionist staff were very friendly and welcoming. I recommend this hotel to anyone.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mialyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review, February 21, 2012
Dear mialyn,

Thank you for your kind review. We appreciate the time you took to recommend our hotel. We hope to welcome you again soon.

Sincerely,
Daniel Miranda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level 3 Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 10, 2012

We stayed at the Crowne Plaza while visiting our son in San Diego last weekend. Our original plan was to stay downtown but it was much easier to stay nearer to our son's place to relax and enjoy the festivities of the weekend. We have stayed at many of those hotels along the the circle and this is by far the best! We had a beautiful room on the top floor with king bed and lovely view of the golf course. The weather was picture perfect and we lounged by the pool after a delicious breakfast in hotel restaurant. I even had a fantastic massage at the small spa service right on site by the pool! Everything was very convenient with their ample parking right near the elevators and we loved the fact that the bar area was just filled with people both nights enjoying the weekend. The sushi bar was hopping every night with everyone watching sports and just having a good time. Bravo to the staff for their excellent service.

Room Tip: Ask for a room with view of golf course...lovely.
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  • Stayed February 2012, traveled as a couple
    • Value
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Helpful?
1 Thank bubblesLosAngeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review, February 11, 2012
Dear bubblesLosAngeles,

We appreciate your kind praise regarding our property and staff. I'm glad to hear your experience brought the same high level of satisfaction our passionate staff strives to provide for all of our guests. We are excited to have you back with us soon and are elated you enjoyed your stay with us!

Sincerely,
Daniel Miranda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel San Diego - Mission Valley

Property: Crowne Plaza Hotel San Diego - Mission Valley
Address: 2270 Hotel Cir N, San Diego, CA 92108-2810 (Formerly "Red Lion Hanalei Hotel")
Phone Number:
Location: United States > California > San Diego > Mission Valley / Hotel Circle
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in San Diego
#26 Spa Hotel in San Diego
#88 Business Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel San Diego - Mission Valley 3.5*
Number of rooms: 417
Official Description (provided by the hotel):
San Diego Hotel Offers a Tropical Oasis Welcome to the San Diego Crowne Plaza Hotel located in the heart of Mission Valley. Our affordable luxury hotel is just minutes from the San Diego International Airport (SAN)and near many of Southern California's most popular attractions. Families lodging at our choice San Diego hotel can enjoy convenient access to many of California's best attractions, including the world-renowned San Diego Zoo, Balboa Park, Sea World and the gorgeous Pacific Ocean beaches. Our upscale hotel in San Diego, CA provides business travelers with quick access to many area businesses, such as the San Diego University of Integrative Studies, the University of San Diego, the UCSD Medical Center and the Scripps Mercy Hospital. Guests lodging at our luxurious San Diego accommodations can take advantage of our hotel's premium meeting facilities. With 26,000 square feet of flexible meeting space, endless room style arrangements and catering services available, our San Diego hotel can accommodate meetings and events of all sizes and types. During your stay at our hotel near the San Diego Zoo, you can relax in a tropical paradise. Lounge by the outdoor pool while listening to the soothing sounds of the outdoor waterfall, or enjoy fresh sushi at the Islands Sushi & Pupu Bar. Book your reservation today and see why our Crowne Plaza is among the finest San Diego hotels. ... more   less 
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Also Known As:
Crowne Plaza Mission Valley
Crowne Plaza San Diego

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