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Pacific Inn Hotel & Suites
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Reviews (528)
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All reviewsjack in the boxfront deskmaritime museumwalking distancetrolley stationstar of indiacruise terminalbasic hotelclose to the airporttrain noisecomic concentral locationbed was comfortableuss midwayseaport villagewi figaslamp quarter
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319 - 324 of 528 reviews
Reviewed January 4, 2013

I didn't even stay here but I had to give credit to the awesome girl behind the counter. Last Friday night our car broke down, I walked into the lobby, not only did Sarah look up car rentals, she had them deliver it to the hotel. I was amazed someone went so far to help me and my family. I got her card, we WILL be back!!!!

  • Stayed: December 2012
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Thank slopez1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsDept, Guest Relations Manager at Pacific Inn Hotel & Suites, responded to this reviewResponded January 7, 2013

Thank you very much for taking the time to write your comments. We're delighted to hear about your experience with our employee. Our staff will definitely go above and beyond to help in any possible way. We hope to see you again, and maybe next time you could enjoy one of our spacious and comfortable rooms.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2012

not only was it clean and well maintained, but the service and staff were wonderful. Very accomodating, very friendly, and willing to go the extra mile. I would stay there again, and will recommend it to everyone I know!!!! Thank you so much for making my visit pleasant and safe.

Room Tip: tell them you're on a tight budget, and they will give you a discount!!!
  • Stayed: December 2012, traveled solo
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1  Thank Deb D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsDept, Guest Relations Manager at Pacific Inn Hotel & Suites, responded to this reviewResponded January 2, 2013

Thank you so much for your kind review. It’s great to hear about your experience at our hotel. As you mentioned, our staff will always go the extra mile for our guests, we help in any possible way. Our housekeepers as well work hard to provide exceptionally clean and fresh rooms. Thanks for taking the time to post your comments and we look forward to seeing you again!

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Reviewed December 14, 2012

Pacific inn was the best spot for our trip!!! John was so awesome he was super friendly and helpful. He knew the area and had great suggestions. Great stay at a wonderful price! I highly recommend pacific inn!

  • Stayed: December 2012, traveled as a couple
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1  Thank Madison E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsDept, Guest Relations Manager at Pacific Inn Hotel & Suites, responded to this reviewResponded December 17, 2012

Thank you so much for your kind review! We are so happy to hear about your experience with us. Our staff will always go above and beyond to help in any possible way, with that being said, we are glad you experienced the outstanding customer service our staff provides. Our location as you mentioned is also very convenient and we’re glad you enjoy places nearby. Our prices are very affordable, for the quality you receive it’s a great deal! We look forward to seeing you again.

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Reviewed December 8, 2012

Very friendly staff, good value and great location within walking distance of Gaslamp. It is over the road from the Marina, which offers great views and is an enjoyable walk. Rooms were clean and fairly spacious. None of us heard the trains that other guests mentioned and we were at the back (ie, nearest to the railway line). Breakfast is basic but was comparable to other motels that we stayed in.
Would stay here again.

  • Stayed: November 2012, traveled with friends
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1  Thank Ootytooty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsDept, Guest Relations Manager at Pacific Inn Hotel & Suites, responded to this reviewResponded December 10, 2012

Thank you so much for taking the time off your busy schedule to post a review on our hotel. As you mentioned, our staff is very friendly and provide outstanding customer service. The housekeepers always make sure to have each guest’s room nice and neat before their arrival, as we understand cleanness is vital. We’re glad to hear you were pleased with our location and had a quiet night sleep, it’s always good to hear a guest had an enjoyable stay with us. Thank you very much for your comments and we look forward to seeing you again!

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Reviewed December 5, 2012

My wife and I just want to thank John Gawne for taking the time to talk to us.. He was very helpful and knowledgeable. We would certainly recommend this hotel to anyone. Not knowing the area, he took the time to tell us what he would recommend in the short time we had. We have traveled many times, but have not seen such genuine concern and appreciation for our stay. John went above and beyond to make sure we were happy with the room and all its amenities. The room was spotless and the grounds were well-maintained. Even the bed was comfortable. We now know anytime we are in the area, we will be staying here, and we will also tell all our friends about the wonderful experience we had. Thank you!

  • Stayed: December 2012, traveled as a couple
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1  Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsDept, Guest Relations Manager at Pacific Inn Hotel & Suites, responded to this reviewResponded December 6, 2012

Thank you so much for your kind review! We are delighted to hear about your marvelous experience. Our staff will always provide exceptional customer service and care for each guest above what they’ve experience in other hotels. We also make sure to have each and every room nice and neat before the guest arrives, as we know cleanness is vital. Thanks again for taking the time to tell us about your experience. We look forward to seeing you again!

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