I booked a room through this hotels website dirrectly in August 12 for our upcoming stay in September. I had a confirmation number and they sent me an e-mail confirming the dates and rate. When we arrived there on September 13th, they had no record of our reservation. I showed them the email that I had printed out with the confirmation number and the desk person said that it didn't help him at all. He then asked me if I called the hotel to confirm it, I said no isn't that the point of the hotel sending me the email with a confirmation number? He then told us that they are completly booked and there was nothing he could do. He went on to blame the problem in the corporate office who runs the online booking. He said they didnt enter us into the system. We were in San Diego for a wedding the next day and we had to be ready early the next day. So he said there was a sister property 2 blocks down and they had a room available and sent us down there. When we got the the Pacific shores inn, their sister property, they did not have any rooms available for us and sent us back to the Diamond head inn. The desk clerk told us that he could put us in a room at the Diamond head inn for one night and then they would figure it out in the morning. So the room we were in was ok, but we reserved a 2 room suite with a kitchen. We got a 1 room with 2 queens. Not very comfortable for us. The next day they sent us to the Pacific shores inn, and that place was terrible. You can see my review of that place under Pacific shores inn.
- Official Description (provided by the hotel):
- Warm and inviting, our casual beachfront hotel is the perfect setting for your next vacation. Our suites feature kitchens with granite countertops for your convenience. Kitchens are fully equipped with refrigerators, microwaves, stovetops, coffeemakers and all the essential utensils that you need to cook and eat. We also serve complimentary continental breakfast, and our friendly, multilingual staff is ready to help you with local advice and suggestions. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Orbitz, Expedia, Travelocity, Cancelon, Hotwire, Cheap Tickets and TripOnline SA so you can book your Diamond Head Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Diamond Head Hotel San Diego
- Diamond Head San Diego