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Very clean motel. Room is comfortable, large & clean. Staff is friendly & helpful. Location is convenient to beaches & downtown. Easy on & off highway. Breakfast is great in a large room with plenty of seating. The pool area is clean with a separate hot tub. Plenty of parking. I would definitely stay here again.
Date of stay: May 2019
Trip type: Traveled with family
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Review collected in partnership with Best Western
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Jesse D, Front Office Manager at Mission Bay Inn San Diego, responded to this review
Responded May 24, 2019
Thank you for your review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pretty good place. I guess I would stay here again. A bit pricey for what you get I think. But I was satisfied. There is a pool. But I didn't try it. Next time I would probably try the pool. There were good bananas at breakfast.
Date of stay: May 2019
Trip type: Traveled solo
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Review collected in partnership with Best Western
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Jesse D, Front Office Manager at Mission Bay Inn San Diego, responded to this reviewResponded May 21, 2019
Thank you for your review. We appreciate your feedback.
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We’re glad we found this a Best Western Hotel. It is close to Mission Bay, has many rooms, with easy on-off to I-5. It has free WIFI, a great work-out room, and is close by Old-Town San Diego, Pt Lima, the San Diego Zoo and Sea World. We recommend it and have stayed there several times.
Date of stay: May 2019
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Jesse D, Front Office Manager at Mission Bay Inn San Diego, responded to this reviewResponded May 15, 2019
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
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We stayed here because it was less expensive than the places closer to the main attractions. It was fine and had a breakfast with the usual waffles, pastries, etc. Our problem was the accessibility of the rooms. My elderly father uses a walker and the first room we were assigned had an 8" step up at the threshold. We were changed to a room on the second floor which had a level entry. In looking around at the other room entries, I noticed most of them had a large step. This hotel is built on a sloping property. Instead of leveling the property when they built it (many years ago), they sloped the walkways and entryways. There were unexpected (an unmarked) slopes in the walkways, even on the higher floors. Not good for disabled people!
Date of stay: May 2019
Trip type: Traveled with family
Location
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Jesse D, Front Office Manager at Mission Bay Inn San Diego, responded to this reviewResponded May 15, 2019
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
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Can't improve perfection! Thank you Cesar and Joanne! Just like the last time we were here they always go above and beyond to serve clients and ensure everyone is well served and well fed. Joanne was especially accommodating for us and made check in and out a breeze (not to mention she knows how to handle a barrage of questions). Cesar ensured food was fresh, plenty, and the place was clean, even in the rush of breakfast traffic. Thank you again! Staying here has always been a pleasure.
Date of stay: April 2019
Trip type: Traveled on business
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Review collected in partnership with Best Western
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Jesse D, Front Office Manager at Mission Bay Inn San Diego, responded to this reviewResponded May 6, 2019
Thank you for the feedback. Yes Joanne and Cesar are some of our best employees. We will pass this down to them.
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Last minute reservation, place was more expensive than a BW Plus location. Parking is atrocious and rooms should better attended to when it comes to repairs and cleanliness. I was appalled to see the location besring the name Best Western.
Date of stay: April 2019
Trip type: Traveled on business
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Review collected in partnership with Best Western
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Jesse D, Front Office Manager at Mission Bay Inn San Diego, responded to this reviewResponded May 1, 2019
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.