The hotel looked great on the outside. The hotel located Right next to the freeway for easy travel and not being on many busy surface streets unless I wanted to be but was still quiet. Great food options really close. Spacious parking.
Staff was pleasant but the room was not as clean and fresh feeling as other Best Western Hotels we have stayed at. Carpet was dirty and the room had anunpleasant air freshener smell. Towels are very thin.
Very sorry for the room condition. We will schedule a carpet cleaning immediately and also let housekeeping know to go easy on the air freshener.
Staff was unable to find my reservation and then charge me a different rate that I was given upon booking the stay. Very disappointed with the lack of customer service upon arrival and check out. Won’t be staying at this location again.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If can Please contact the hotel so we track your reservation and know which agent we need to discuss this with.
We had wonderful experience at this hotel. It started when we made group arrangements several months in advance to the day we checked out. We truly felt like we were the most important guests in the hotel. The rooms were extremely clean and well taken care of. The breakfast was wonderful with many different options including gluten free options. The price was very reasonable.
Thank you. Visit us again.
The hotel was overpriced at $200/night. You're paying for the location. Rooms need to be updated. Breakfast was less than par; soggy eggs and burnt coffee. The elevator was a bit sketchy and the permit hung inside the elevator was expired. Our room was very noisy as well. We could hear the elevator and the ice machine being used all night.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We will go over this review with our breakfast room staff. Also, the city is almost a year behind in mailing out the permits. We are also scheduled for a full renovation this November.
