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Reviewed August 4, 2018 via mobile

We have always received great service at this hotel. Very accommodating and friendly. Alex and Fernando, some of the shurtle drivers are great. Front desk people are very helpful. Rooms are clean and spacious. Midday cookies are a delight.

Stayed: August 2018, traveled with family
Thank Adriana C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn Exp... I, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this reviewResponded August 6, 2018


Dear Guest,

Thank you so much for the nice comments about your stay here with us at Holiday Inn Express Old Town and its staff. We are happy to see you enjoyed our fresh baked cookies. Hope to see you again soon. Have a wonderful day.

Sincerely,
Manager, Holiday Inn Express Old Town
Suzy B.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 3, 2018

My family stayed at this hotel for a week for the 2018 Comic Con. We were very impressed with this hotel and their awesome staff. They provided us with free cookies everyday and shuttle service to and from Comic Con and the airport. The shuttle drivers, front desk staff, and housekeeping were all great. Especially loved the shuttle service, as not all of us were attending Comic Con and it allowed those of us that weren't to spend their day sightseeing without having to worry about dropping off and picking up the rest of the family. Highly recommend this hotel!

Room Tip: 3rd Floor was great.
  • Stayed: July 2018, traveled with family
    • Location
    • Rooms
    • Service
Thank chrisdl4028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn Exp... I, Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this reviewResponded August 4, 2018

Dear Valued Guest,
Thank you so much for your 5 star review of your recent stay with us at Holiday Inn Express Airport Old Town. We are pleased to hear that our staff provided you and your family with excellent customer service. We are happy that you took advantage of our complimentary shuttle to the convention center during Comic-Con. Our staff strive to provide all our guests with excellent service. We do hope to see you and your family again soon on your next travel to San Diego.

Warmest Regards,
Evangeline

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Reviewed July 30, 2018

We love staying at this hotel. Josh, Vangie, Jose, Kylene and Suzy are the best at the front desk and adjusting our reservations. Always helpful with any question we have.
The breakfast ladies, Dolores and Glades are friendly and helpful.
Yazmin arranged for a shuttle ride to the Midway and Alex was happy to drive us to Old Town.

Stayed: July 2018, traveled as a couple
Thank krishippen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzy B, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this reviewResponded July 31, 2018


Dear Guest,

Hellllloooooo Mr. n Mrs. Hippen's It was our pleasure to serve you again for the 12th Year with us here at Holiday Inn Express Old Town. We are so honored to have you return to us 12 years in a row and consider us your "Home Away From Home". Hope you enjoy your cycling trip cant wait to see you for the 13th year next year. Have a great year.

Sincerely,
Manager, Holiday Inn Express Old Town
Suzy B.

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Reviewed July 26, 2018

This was our 12th year staying at this awesome hotel. The staff always goes out of their way to make our vacation is incredible.

A special thank you Kylene & Yasmine for helping us with our multiple reservations. We can always count on Alex to shuttle us where we need to go. It was great to get our usual room (thanks Josh and Vangie) The evening desk staff (Jose, Art & Eddie) took our picture for us each night. Rafah made sure our room was fresh and clean.

Oh, and the rooms are newly remodeled! Beautiful!
The new room air conditioning units are quiet and very effective.

Room Tip: The non-Freeway side of the hotel is quieter, but we have never had any issue staying on the Freeway side.
  • Stayed: July 2018, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank jeffhippen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzy B, Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this reviewResponded July 27, 2018

Dear Guest,

Thank you so much for taking the time to review our Holiday Inn Express Old Town at 5 stars , we are thrilled you enjoyed your stay with us and most of all loved our newly renovated rooms, Thank you for always choosing us when you come to San Diego each year. We always look forward to seeing you and getting to celebrate your birthday with you as well . Look forward to seeing you in the near future.

Best Regards,
Kylene

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Reviewed July 23, 2018

Dear Sirs,
I was staying at the Holiday Inn - San Diego Airport - Old Town from 07/07 to 07/07.
My stay was very satisfactory, the facilities of the hotel and the room met my expectations and the staff were very helpful and attentive. I emphasize Mrs. Vancie and Mr. Elia, who were even more attentive to me.
The only suggestion I make, is about breakfast, could be more diverse, with more types of breads and fruits.

Room Tip: rooms facing the front of the hotel
  • Stayed: July 2018, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank AluizioS11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzy B, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this reviewResponded July 24, 2018


Dear Guest,

We appreciate the nice comments about your stay here with us at Holiday Inn Express Old Town. Glad to hear that you had a great time on your short stay with us. Hope to see you again soon. Have a great day.

Sincerely,
Manager, Holiday Inn Express Old Town
Suzy B.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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