I will start by saying- for us the location was perfect- within walking distance to Old Town (3/4mile) and about the same in the other direction for a little group of restaurants on India St. This hotel offers a free shuttle to and fro the airport, Old Town, SeaWorld and the Zoo, and a few other places within reason.
We chose this location due to it's proximity to Old Town and the fact that it has a free shuttle to SeaWorld and the Zoo. We only rented a car for 2 of the 8 days we were visiting. We prefer not to drive in California- (they be crazy) lol
Our room was very clean, they are small but for 2 of us it was fine. The bathroom was very clean. The room was clean and we were away from the freeway so that noise did not bother us. We weren't even bothered by the street noise.
The breakfasts were standard HIE fare. Decent enough and included- can't beat that.
We were unable to take advantage of the pool or the hot tub- it was a bit too chilly, but they looked clean, maintained and inviting.
I still don't understand why the coffee pot is in the bathroom- that's just disgusting and I will not use it if they are located there. I never use the in room coffee pot though... ew. I don't care how clean it the hotel is.
My only beef is regarding the shuttle. Taking cues from other reviews- we attempted to let the evening crew know we would need the shuttle in the morning. They told us to just ask for it the next morning. WELL... apparently the evening crew follow through a bit more- and while pleasant, I find it hard to believe that they don't know to log us to reserve the shuttle- or inform us of their basic schedule (leaves for the airport on the hour and any sidetrips- etc) because we got chastised by the front desk lady for not reserving. WHICH IS WHAT WE TRIED to do... THE NIGHT BEFORE! We were not in any hurry. We should have been informed- they depart at X time(s), please schedule accordingly. We didn't have immediate expectations to be shuttled on a whim. It was then that the big binder was brought out and we were penciled in for a certain time. Which is how it should have been the night before. Which was fine- but I didn't think it appropriate to chew us out for something that an employee failed to follow through on.
Long story short? The staff (both morning and night) at this otherwise- great spot needs to BE CONSISTENT with the manor of which they communicate details of their shuttle. Also try taming down the briskness of your tone. I realize you've probably had irate- I WANT IT NOW kind of guests, but if you don't allow that-you won't get that and if everyone was consistent- you wouldn't have that issue. It would be good to know upon check-in that for the most part- it leaves for the airport on the hour, Old Town shuttles are easiest- since it's literally down the road. (we never used it for this- as we preferred to walk) SeaWorld and The Zoo have their designated drop off/ pick up times, but must be requested (reasonably so). I found the lack of communication on this subject to be quite irritating. However, all of the shuttle drivers were friendly and courteous. The desk staff- it was a mixed bag of either super pleasant, sour smiles or omg- please don't bug me now attitudes.
Other then that, I would have given them a 5.
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- Also Known As:
- Holiday Inn Express San Diego Airport - Old Town Hotel San Diego
- Comfort Inn San Diego
- San Diego Comfort Inn
- Comfort Inn Old Town