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Tammy D
New Baltimore, Michigan

Rooms Need Updating but a great resort in a great location!

4.0 of 5 bubblesReviewed Sep 4, 2019
I was really excited about staying here but was a little underwhelmed when it came to the actual room.
Staff was very nice.
Location was great! 3 minute walk to ocean and many restaurants; has free use of towels, beach chairs and umbrellas on bay, right outside the hotel. The bay is very quiet!
Resort itself was very nice and had several extra activities that were offered-we enjoyed some.
As for our room, we had a double queen kitchenette with garden view. The room needed some serious updating. All the tiles in the bathroom were chipping on floor. Kitchen was well stocked with most that we needed. The room layout was not well thought out as the Air conditioner vent was literally next to one of the beds-no more than 6 inches away (see picture), so it was blowing directly on the face of the person that slept there. Carpets needed cleaning.
Housekeeping was very nice and attentive!
Date of stay: August 2019
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mr-Ryan-Wilson, Manager at Catamaran Resort Hotel and Spa, responded to this review
Responded Sep 5, 2019
Thank you for taking the time to share your experience of your most recent stay, Tammy! We are so delighted to hear that you enjoyed the resort location and amenities. We sincerely appreciate your feedback regarding your guest room and have shared this with our team. Thank you again, and we hope to welcome you back again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed September 4, 2019

This hotel is so overdue an update. The rooms are nothing like the pictures. We booked 3 nights here to end our holiday. We could see from the pictures the hotel looked a little dated, as most hotels in Mission Bay seemed to be, but it still looked comfortable and nice enough. However after checking in to our room in the tower on the 11th floor we were so disappointed. Upon opening the door there was a terrible smell of cleaning fluid, the carpets and bedding were awful (I would not walk on or sleep on) , and the patio doors were filthy and had hand prints all over them. There was also a dated kitchenette in the room next to one of the beds which was awful, you would not want to sleep next to that! The beach was nice enough (although they let the public use the beach chairs and towels so you cant always get one! Even though we were paying guests). There was nice music round the pool - the pool was also dated and needs a refurb, but it was so loud there was no relaxing going to be done. The lobby and rest of the grounds are kept nice and are ok. Luckily I was upgraded to a better beach room which was acceptable but still old and in need of updating. I have no idea who is giving this hotel 4/5 ratings. We travelled right down the coast so had a good idea of what to expect for what we were paying, such a shame we had to end our trip with a disappointing experience here.

Date of stay: August 2019
2  Thank johnsuel12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mr-Ryan-Wilson, Manager at Catamaran Resort Hotel and Spa, responded to this reviewResponded September 5, 2019

Thank you for taking the time to share your review of your most recent stay, John. We are happy to hear that you enjoyed the resort tropical gardens! We sincerely appreciate your feedback regarding your guestroom and we are truly sorry that you were disappointed. We hold ourselves to a very high standard of quality and have shared this with our team. Thank you again, and we hope to welcome you back for a much improved stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2019

I’m so surprised by all the excellent reviews of the Catamaran. We visited about 30 years ago and I couldn’t wait to go back in 2019. Well, nothing has changed and that’s not necessarily a good thing. The resort is in desperate need of updating at least the section we stayed in. Our room had a horrible musty odor, there was no water pressure, the furniture appeared original and we had to stand by the sliding glass door to get cellphone reception. For the price and extra fees, there are nicer places to stay. The best thing...the valets. They were fantastic.

Room tip: We were in the very back building. The walk there was long but beautiful.
Date of stay: August 2019
    • Location
    • Sleep Quality
    • Service
2  Thank Renee R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mr-Ryan-Wilson, Manager at Catamaran Resort Hotel and Spa, responded to this reviewResponded September 3, 2019

Thank you for taking the time to share your experience of your most recent stay, Renee. We are pleased to hear that our valet team provided excellent service! We sincerely appreciate your feedback regarding your guestroom. We have shared your feedback with our team in our efforts to always be providing the highest quality product and service to each and every guest. Thank you again, and we hope to welcome you back again for a much improved stay.

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Reviewed September 2, 2019

I just stopped here originally while doing an impromptu visit to the area to get some dinner at the restaurant. I was dining alone, and the server, Jamison, was great to begin with and two managers also checked how my meal was going! I decided to stay the night rather than driving back to to LA and the place really impressed me. Rooms are clean and lots of activities to do or just relax on the beach. Highly recommend.

Room tip: My room was close to the main exit to the beach so had a great view, but also a bit noisy as the bar was located right next door.
Date of stay: August 2019
    • Sleep Quality
    • Rooms
    • Service
2  Thank Gregory G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mr-Ryan-Wilson, Manager at Catamaran Resort Hotel and Spa, responded to this reviewResponded September 3, 2019

Thank you for your thoughtful review, Gregory! We are so thrilled to hear you enjoyed the resort and the staff, including Jamison, provided excellent service. We cannot wait to host you again and hopefully for a much longer stay. Thank you again from all of us here at the Catamaran Resort Hotel & Spa. See you again soon!

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Reviewed August 30, 2019

My wife and I just stayed 4 night at the Catamaran Resort for our 15 year wedding anniversary and I had to take a few minutes and leave a review because we were so impressed with our stay and everyone at the resort went out of their way to make our anniversary extra special! The blessed us with a great room with a amazing ocean view and surprised us campaign and chocolate strawberries which made it extra special! I highly recommend staying in the Tower with a ocean or bay view.

We loved the tropical Hawaiian feel throughout the resort and the location right in-between Mission Beach and Pacific Beach was perfect! Thank you for such an amazing anniversary!!!

Room tip: As high as possible in the tower with ocean or bay views
Date of stay: August 2019
    • Value
    • Cleanliness
    • Service
2  Thank KyleB654
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mr-Ryan-Wilson, Manager at Catamaran Resort Hotel and Spa, responded to this reviewResponded September 2, 2019

First of all, happy anniversary to you! Thank you for choosing to stay at the Catamaran for such a special occasion. We are overjoyed to hear that you had a five-star experience and we hope to welcome you back for another memorable trip!

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Reviewed August 30, 2019

Hung out at pool with friends staying there can’t say enough about our experience with Chef Greg!! He is by far best seafood griller ever!!! Nice to see someone take great pride in his work! I will definitely go back and visit!! Also his French fries are yummy too!!! Thank you Chef Greg for the delicious food and your friendly spirit!!!!

Date of stay: August 2019
Trip type: Traveled with friends
3  Thank violetg2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mr-Ryan-Wilson, Manager at Catamaran Resort Hotel and Spa, responded to this reviewResponded September 2, 2019

Thank you for sharing your wonderful review! We are lucky to have Chef Greg on our team and we are glad that you had delicious food during your visit. Thank you again and we look forward to your next visit!

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