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“Beautiful location - one to be repeated!!”

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Best Western Plus Island Palms Hotel & Marina
Ranked #19 of 278 Hotels in San Diego
Certificate of Excellence
Hampshire
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Beautiful location - one to be repeated!!”
Reviewed August 23, 2010

The Island Palms is located on Shelter Island, which is a great location for the whole of San Diego and all of the local attractions. On arrival, unfortunately we were placed in a room which had a very noisy ice machine outside. The room itself was beautiful, but with two light sleeping children we were concerned about how it would affect them. However, when we approached Reception, they changed our room without hesitation to a much quieter part of the hotel. Despite all of the local beaches, the hotel has a small haven of a swimming pool, right on top of the beautiful marina. It also has lovely restaurant serving delightful food for both adults and children. If we have one negative, it would be that the hotel is on two storeys with no elevator, so you have to manage your own luggage - however this is a very small price to pay for such a beautiful location. When we are lucky enough to visit San Diego again, we will definitely go back to this hotel.

  • Stayed August 2010, traveled with family
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Helpful?
1 Thank Alisonsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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London, United Kingdom
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 21, 2010

We stayed at the Island Palms for 2 nights as part of a 2 week tour of California. The hotel is in a fairly quiet location on Shelter Island and offered free parking, but is approximately 15 min drive from central San Diego and the main tourist attractions. Our room was fairly average, given the star rating of the hotel and as a ground floor room only had a view over the car park which was disappointing. In general the hotel didn't meet our expectations based on the other reviews we had read. If we were travelling to San Diego again we would choose a hotel within walking distance of downtown San Diego as parking can be quite expensive.

  • Stayed August 2010, traveled as a couple
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Helpful?
Thank Claire D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level 5 Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 21, 2010

I only stayed one night and had a marina view room. We arrived near sunset and outside our room was a small grassy spot with lawn chairs overlooking the marina. My guy and I had a bottle of wine and enjoyed the quiet setting and beautiful sunset over the marina. I had to catch an early flight so can't say much more other than just enjoyed those moments so much and would stay again.

  • Stayed August 2010, traveled as a couple
    • Value
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Helpful?
Thank linnde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntington Beach, California
2 reviews
Reviewed August 17, 2010

Bathtub would not drain, when taking a 10 - 15 min shower. Brought to the managements attention by voice mail. ( NEVER GOT BACK TO ME ) They used liquid draino the first time, of course didn't work. Called again. Took to long to fix. Couldn't use our showers . Requested new room or some kind of compension only $100 talking off our $1000.00 bill for 3 nites. We had late starts to our days at Sea World and The zoo. Missing shows. and caused arguemets in the fam. Last Day the cocroaches were checking Inn ( Big Ones.)!! Pool was nice !!

  • Stayed August 2010, traveled with family
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Helpful?
Thank grngirleee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Granite Bay, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 17, 2010

We just returned from our stay at this hotel. We took my daughter back to college but we also had my 10 month old with us and the hotel fit all of our needs. We stayed in the new section of the hotel with a view of the pier. The rooms were exceptionally quiet and clean. The staff was wonderful and very accomodating. Our rate included breakdfast coupons which we used everyday which saved us money on eating out for breakfast. Parking was free and we had two cars and a trailer (which they let us park in the garage for safety). My husband was so impressed with the choice and glad that at the end of the busy day with moving, crowds, the zoo. we were able to escape back to our room and the quiet area of Shelter Island. I highly recommend this hotel and it is close to everything.

  • Stayed August 2010, traveled with family
    • Value
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Helpful?
1 Thank mycracraft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado
1 review
Reviewed August 17, 2010

This hotel was amazing! The rooms were nice and comfortable. Great view! The staff was the most accomodating staff that I have ever experienced. They allowed us to do an early check in due to our flight status. They upgraded our room to allow us to check in early. They were great in all aspects of service. I would recommend them to anyone. The only comment for improvement that I would have is that they need a shuttle service within 2 miles of hotel. San Diego has a great public transit system so we did not get a car. However, it was quite a walk to and from the hotel to catch the bus.

  • Stayed August 2010, traveled with family
    • Value
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Helpful?
Thank janetlouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NSW
Level 4 Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 17, 2010

We stayed at Island Palms as the third stop on our 4 week Californian holiday. The Travel Agent recommended other Hotels however after doing my own research we deceided to stay here. I was very pleased with my decision and after having 2 weeks in Hollywood and Anaheim loved the fact that we weren't in the hustle and bustle of San Diego. Our check-in was good with the Receptionist providing us with alot of detail about the Hotel and the local area. Our room was in the newer building (Casa Del Mar) and on the second floor overlooking the Marina. The room was spacious, clean and well furished. We utalised the pool during our stay as well as the Restaurant for Breakfast (Bfast was included in our package). While the service at Reception was always good, the service in the Restaurant was terrible. The waiters/waitresses were far from friendly and unaccommodating. The food was also average. The free internet in the lobby was handy as was the self-serve laundry. Another good feature of the Hotel was the shuttle bus with the porter offering to drop us into Old Town etc a couple of times. If you were to put the service in the Restaurant aside, this Hotel is pretty good. Keep in mind also, if you don't have a car, the bus stop (for buses into Old Town) is a 15min brisk walk from the Hotel. The bus trip into Old Town is approx 20-25mins and then the Trolley from Old Town to Santa Fe is approx 8mins. The buses run up until 10-11pm and are reliable, safe and cheap. If this doesn't faze you, then Island Palms is a great choice!

  • Stayed May 2010, traveled as a couple
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Helpful?
Thank SunshineLollypop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Island Palms Hotel & Marina

Property: Best Western Plus Island Palms Hotel & Marina
Address: 2051 Shelter Island Drive, San Diego, CA 92106-3105 (Formerly BEST WESTERN PLUS Island Palms Hotel & Marina)
Phone Number:
Location: United States > California > San Diego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Best Value Hotel in San Diego
#17 Family Hotel in San Diego
#18 Romantic Hotel in San Diego
#39 Business Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Plus Island Palms Hotel & Marina 3*
Number of rooms: 227
Official Description (provided by the hotel):
Located on San Diego's Shelter Island, the Island Palms Hotel and Marina is surrounded by the blue waters of San Diego Bay. Nestled among 6 acres of lush, tropical landscaping, this spectacular setting overlooks our private yacht marina and San Diego's largest yacht basin. Features and amenities include 227 beautifully-appointed guest rooms and suites, 2 heated waterfront pools and spas, waterfront restaurant and bar and over 6,300 square feet of water view meeting space. ... more   less 
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Also Known As:
Best Western Plus Island Palms Hotel And Marina
Best Western San Diego
San Diego Best Western

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