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“Scenic place to stay” 4 of 5 bubbles
Review of BEST WESTERN PLUS Island Palms Hotel & Marina

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BEST WESTERN PLUS Island Palms Hotel & Marina
Ranked #23 of 278 Hotels in San Diego
Certificate of Excellence
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Scenic place to stay”
4 of 5 bubbles Reviewed August 9, 2014 via mobile

We stayed for 3 days. Great place to stay if you like boats and ships. We had Naval ships private yachts sailboats and jet skis to watch the Naval base was across the harbor so lots of activity to observe. Hotel is on a quiet dead end island so great to walk around, however it is approximately 20-30 min from downtown by car. Restaurant had great food. Pool was clean and not over crowded. Pool side drinks were a nice addition. Would recommend for families looking for a great place to stay. Front desk staff friendly as well as Broc and Brandon the shuttle drivers great ambassadors for the hotel

Stayed August 2014
Helpful?
3 Thank Rick E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,224 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (742)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Phoenix, Arizona, Usa
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed August 9, 2014

This is my second stay at this hotel. Both visits have been just wonderful chances to relax and enjoy San Diego Shelter Island / Point Loma area fully. The rooms are spacious and and have very comfortable patios, which help me enjoy the weather. Even when it is raining. The Blue Wave Restaurant is marvelous; providing excellent service, wonderfully prepared food, and a good wine list that compares well with any of the great San Diego restaurants. Best of all, I didn't have to drive to dinner. Such convenience and quality right at Island Palms.

  • Stayed August 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
3 Thank JamesJ511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stockholm
Level Contributor
72 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed August 9, 2014

It is such a shame we only had two nights at this BW property because we all loved it. Shelter Island is very long and narrow and consists of four resort hotels and marinas and a few restaurants. The whole atmosphere in this resort brings Ernest Hemingway to mind for some strange reason. It must be all the brown wooden shutters, very Key West. The property was originally built in the 1950's but there is no sign of that now. It is made up of a number of different buildings, none more than three stories high and about 250 rooms/suites in total. We stayed in the Casa Marina building which is farthest from the lobby and if you ever stay here in a queen/queen, book a room in that building and ask for a room overlooking the marina rather than the bay as the bayside has a huge carpark in front of it that would obstruct the view. We had an awesome close-up view of the marina from our balcony!

There are two outdoor pools and two hot tubs available and one of them has an outdoor fireplace that you can relax in front of with a view of the marina! They have two large tennis courts on-property and guests can borrow rackets and balls for free. They even have complimentary bike rentals. And an on-site laundry! We opted to park in the large carpark across the road for free rather than use their on-site parking for a fee.

Shelter Island is a perfect location with the airport close by and the Old Town and Gaslamp Quarter less than 15 minutes' drive away. I would definitely opt to stay in this area rather than the city. It is also incredibly easy to get to if you are coming from the north. There is no breakfast included at this property but we drove five minutes' down the road and stocked up at Ralphs (and if you say you are a visiting guest, they will give you the discounts normally only afforded to Ralphs cardholders). Then we just popped it all into the fridge!

Finally, all front desk staff we encountered, about five of them, were 100% enthusiastic and service-minded. I was really impressed and would definitely stay here again!

Room Tip: Choose a room facing the marina
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  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank jc63Stockholm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Valley City, Utah
2 reviews
2 of 5 bubbles Reviewed August 7, 2014

We stayed here during comic con and they increased the price of the rooms a lot. No breakfast served really no place to eat unless you wanted to eat at one of the hotels. No stores close by if you needed anything I have stayed in much better places for much cheaper prices if I didn't book in advance and would on not had to pay cancel fees and knew more about the hotel I would of stayed some place else. Will not stay again.

  • Stayed July 2014, traveled with family
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Margiesky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, Director of Guest Services at BEST WESTERN PLUS Island Palms Hotel & Marina, responded to this review, August 8, 2014
Thank you for your review and I sincerely apologize for the poor experience.

Comic Con is the busiest time of the year here in San Diego and as a result of this room prices are up throughout the city. As hotel rooms are in such short supply during this time the Comic Con housing bureau is the one that places strict cancellation policies on the rooms associated with the convention in order to ensure that everyone who is traveling for Comic Con has a room available for them.

Our Blue Wave Bar & Grill is open for breakfast, lunch, and dinner daily from 6:30 am to 10 pm and we offer room service. We also have four restaurants within ¾ of a mile and over 12 restaurants within 2 miles. Liberty Station shopping area is approximately 3 miles away, with Downtown, San Diego Zoo, Balboa Park and Sea World all within 10 miles of the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 6, 2014

We decided to have our wedding here and make it easy for all out of town guests and for ourselves, by booking all of our activities in one place. I had my bridal shower here, then the rehearsal dinner, wedding, and even a post wedidng brunch. In short, I was at this location many, many times! (June/July 2014) All of the staff members are friendly and very customer service oriented. All of our events were a success, very classy, fun, and each in a different room/location, as they have options to choose from, so that created a nice variety. We were very impressed and so happy with how everything went. Lauren is whom we worked with and she went above and beyond for us, making the whole process smooth and stress free, we had the best wedding ever! As far as the hotel rooms go, the location is unique for the fact that each of the 3 buildings has a different personality. Our suite was in the Casa Del Mar, which is more modern, my parents were in Casa Marina, which they said was more private, and the bridal party was in Island Palms, that is where we all got ready, it was a nice mix of tropical and quaint feeling. They all loved their rooms and all of our rooms faced the marina side, so great views! The location was perfect for us because it was a great way to showcase the city we love by being on the water, but also by being accomodating to our guests due to bike rentals and free airport shuttle service they offer. I have to point out that the Blue Wave Bar and Grill inside the hotel, also has yummy food and drink options, and that the food for our wedding was actually even more delicious then when we had gone in for our tastings. Whether a local, or out of towner, you will not be disappointed at Island Palms.

Room Tip: If staying for the first time, treat yourself and get a suite with a marina view. The opposite side...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Elizabeth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed August 6, 2014

In my previous review I mentioned that the only thing wrong was that we could not stay longer. On this trip we stayed for a week. Enjoyed every minute. Location and setting are excellent. Special mention to the fine staff:front desk (Kyle, Danny, Caitlan), Jessica in reservations, and Robin and Jasmin in the restaurant. You all made our stay fantastic. We will be back again.

Stayed July 2014, traveled with family
Helpful?
2 Thank R K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed August 6, 2014

I really loved staying here and was pleasantly surprised by how nice the hotel was, but especially by its beautiful location right on the marina. Watching the sunset from the bar was stunning. The rooms are spacious and clean. Shelter Island is a wonderful place to stay with easy access to downtown San Diego.

Room Tip: As for a room in the newer section overlooking the marina
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  • Stayed July 2014, traveled on business
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank bobominkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Island Palms Hotel & Marina

Property: BEST WESTERN PLUS Island Palms Hotel & Marina
Address: 2051 Shelter Island Drive, San Diego, CA 92106-3105
Phone Number:
Location: United States > California > San Diego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in San Diego
#18 Romantic Hotel in San Diego
#25 Best Value Hotel in San Diego
#39 Business Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Island Palms Hotel & Marina 3*
Number of rooms: 227
Official Description (provided by the hotel):
Located on San Diego's Shelter Island, the Island Palms Hotel and Marina is surrounded by the blue waters of San Diego Bay. Nestled among 6 acres of lush, tropical landscaping, this spectacular setting overlooks our private yacht marina and San Diego's largest yacht basin. Features and amenities include 227 beautifully-appointed guest rooms and suites, 2 heated waterfront pools and spas, waterfront restaurant and bar and over 6,300 square feet of water view meeting space. ... more   less 
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Also Known As:
Best Western Plus Island Palms Hotel And Marina
Best Western San Diego
San Diego Best Western

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