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Best Western Plus Island Palms Hotel & Marina
Ranked #20 of 279 Hotels in San Diego
Certificate of Excellence
san diego, United States
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“The best for less”
Reviewed May 23, 2014

We always get the best rates and service when we stay at the Best Western Island Palms. We love the local friendly people and quiet town. The rooms are clean and the views are great. The food is good and nobody bothers you. Thanks Brittany.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,473 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (783)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
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  • English first
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English first
Phoenix, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 23, 2014

We held a conference with 50 plus professionals.

Banquet services:
The attention to detail both inside the conference center as well as during the poolside reception was outstanding. The quality of the food that was served as well as the service received made all of our attendees raved about the experience and expressed hope to return for another conference. It should also be noted that the cost to schedule this conference in sunny and beautiful San Diego was well within out budget and the extras that the hotel provided actually made it cost effective to have the conference at the Best Western Islands Palms & Marina in San Diego.

The Staff that served and took care of our attendees during the reception (poolside and the photo almost does it justice, way better in person) as well as the AM/PM breaks were happy to assist in any way they could and were exceptional representatives of the hotel to our attendees. I would like to commend them for all of their help and attention to us.

Hotel Services:
The location of this hotel affords the attendees with amazing views as well as a fully refurbished property that was top of the line for our attendees. The grounds were perfectly manicured and maintained which makes just sitting on your balcony a relaxing experience. The beds were comfortable and the rooms were quiet and well accented with top of the line features which made every attendee feel like they were in a top rated resort.

The only complaint our attendees had was with the restaurant. While the food was great, the length of time that it took for the attendees that choose to eat at the restaurant to be served was way too long. Some complained that it did not appear that the staffing on duty was appropriate to meet the needs of the customers. On the other side of the restaurant was the bar which the attendees loved. Several praised the staff that after our reception was over on Monday night the bar was kept open for several hours to meet the attendee’s needs. They all loved it.

Employee Attitude:
From the moment our attendees checked into the hotel they felt treated with the utmost respect and many complemented the overall staff for their customer service and attention to detail. The staff was willing to assist with our needs at the drop of a hat and appeared to be excited to do whatever it took to ensure that we had a great conference. I want to commend Danny at the check in desk who’s disposition pleasantness as well as a can do attitude made it a pleasure dealing with him and all of the check-in staff.


Additional Comments:
I would like to personally commend Chris and Samantha for helping make the 2nd California gathering of the Alliance professionals a resounding success. For this being my first conference, their professionalism and expertise was put to good use. From the location that was used for our meeting (Sunset Room) which afforded us great views, to the extra room that we used for our training lab, every issue that came up was immediately addressed by either Chris or Samantha with no problems. All of the hotels employees did an outstanding job but I was truly impressed by their desire to make our conference the best that it would be. So again thank you for all of your help.

Room Tip: we had over 40 room and everyone was happy with them. no complaints
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank J C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, Texas
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 22, 2014

We had such a nice stay here. The staff, food, and service were all excellent. The view from our balcony was lovely. There is a nice walking path, directly across the street, along the water's edge which makes it nice for an after dinner stroll or picnic at one of the table outside.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gstew416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
Reviewed May 22, 2014

Decent rooms, but the staff left a lot to be desired for friendliness. The internet service was disappointing. The location on the marina is a draw for this property, and though this was my third year staying at this property for business, I would also consider a personal stay here.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank DNC2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 21, 2014

This property is in such a beautiful location. The hotel manager Allison is very professional and very helpful. Our room was very clean and very quiet. This is the only place we stay when visiting San Diego. I would highly recommend to anyone.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Rod F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago Suburbs, Illinois
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 20, 2014

We had 2 rooms (672 and 673) on the top floor of the Casa Marina Building at this hotel. One looked out over the marina and the other looked out on the bay. Great views from our balconies! Both rooms were well furnished and clean when we arrived for our 2 nite stay. Free internet worked fine. Plenty of electrical outlets to charge all of our electronics. Although we thought we would have to pay for it, parking in their lot was complementary..yay! Easy driving distance to everywhere we needed to go. Wish we could have stayed longer to just soak up the ambiance of the area.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MannK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pismo Beach, United States
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 20, 2014

Always enjoy our stays at the Island Palms Best Western in San Diego. Great ambience - Great hotel-Great staff Kyle & Daniel are great at the front desk. Very professional. Views are great of either Bay towards downtown or of the Marina. You can't go wrong. We will be back !!

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Clark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Island Palms Hotel & Marina

Property: Best Western Plus Island Palms Hotel & Marina
Address: 2051 Shelter Island Drive, San Diego, CA 92106-3105 (Formerly BEST WESTERN PLUS Island Palms Hotel & Marina)
Phone Number:
Location: United States > California > San Diego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in San Diego
#18 Romantic Hotel in San Diego
#39 Business Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Plus Island Palms Hotel & Marina 3*
Number of rooms: 227
Official Description (provided by the hotel):
Located on San Diego's Shelter Island, the Island Palms Hotel and Marina is surrounded by the blue waters of San Diego Bay. Nestled among 6 acres of lush, tropical landscaping, this spectacular setting overlooks our private yacht marina and San Diego's largest yacht basin. Features and amenities include 227 beautifully-appointed guest rooms and suites, 2 heated waterfront pools and spas, waterfront restaurant and bar and over 6,300 square feet of water view meeting space. ... more   less 
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Also Known As:
Best Western Plus Island Palms Hotel And Marina
Best Western San Diego
San Diego Best Western

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