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“Island Palms Best Western Hotel San Diego” 4 of 5 stars
Review of BEST WESTERN PLUS Island Palms Hotel & Marina

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BEST WESTERN PLUS Island Palms Hotel & Marina
Ranked #20 of 281 Hotels in San Diego
Certificate of Excellence
Running Springs, California
Level Contributor
82 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Island Palms Best Western Hotel San Diego”
4 of 5 stars Reviewed May 11, 2013

In San Diego on Shelter Island. Lovely place. Marina on one side with walkway and bay view the other side. You can sit and watch the boats go by for right across the street is the bay and there are benches to sit and a little ways up a small pier where people can fish on. Parking is free at this hotel and easy parking. Rooms are clean and include a microwave and a small fridge. Linens and mattress are nice with many pillows. Big bathroom. Nice big flat screen TV. Staff is very friendly and fast check in even with a fair amount of people checking in. There seemed to be a convention there and lots of people but staff handled them. Ebony checked us in and noted it was my birthday. Someone knocked on our hotel room door about 20 minutes later and Brandon gave us homemade chocolate chip cookies and milk for my birthday. This hotel is easy to get around and anyone who is disabled will find it not much of a problem getting around. There are ground floor rooms and you can park your car very close to the room. We forgot our phone chargers and we told the front desk and Fredrick was able to plug in our phones at the front desk. They were almost completely out of charge so this was greatly appreciated. A wake up call we put in, in person was somehow not put in system and lucky we woke up for we would of missed or be late for a appt we had the next morning. So I would say double check that they have your wake up call. The pool and spa is lovely and faces the marina side. Their restaraunt overlooks the pool and Marina. We have been going here off and on for about 7 plus years and staff is always great. There are different parts of the hotel to stay in from Standard room to Casa Marina and others. First or second floors. Some with balcony and King or 2 queen beds and suites. There is bay view or Marina view. Sea World and Zoo about 20 minutes from hotel give or take traffic and such. Room had wall A/C unit and was not on and GFI was tripped so room was very warm and it was not a hot day. We did report about a loose arm on the desk chair and the microwave turn table did not spin and a repairman was sent out right away. He replaced the chair then and there.

Room Tip: If you are disabled pick the lower floor if you can. Bay view is less walking to take your suitcases...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank gardentogarden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,068 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (709)
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saskatchewan
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 11, 2013

We stayed at this hotel in February of 2012 as a post cruise stay. It was amazing. The staff was fantastic. It had a free shuttle to the airport which was a great bonus. The room was very clean and beautiful and huge. Right outside our room was one of the hotels two pools which we used as well as a hot tub a little cool in February for the pool but the hot tub was perfect. The hotel had an awesome view of the harbor.
The hotel was in an area with very little traffic which was great for us.
We even ate at the restaurant which was really good. If we ever do get back to San Diego we will definitely be staying at this hotel again!

Room Tip: the junior suite is amazing and a fantastic price for what you get!
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank lincjet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 7, 2013 via mobile

This is not your regular city hotel. It is located on Shelter Island, still central and close to amenities. Beautiful view from private balcony with cafe table and chairs. Two queen beds with new decor and huge bathroom. Mattress was comfy, linens were nice and I loved the pillows. Staff was very courteous and helpful. I was able to upgrade my room over the phone for minimal charge, so we could stay in the newer building. Only stayed one night, but had a very nice stay. I would recommend this to someone who wants to stay at a more unique location like Shelter Island. Sea World and SD Zoo were close by. I booked using my Air Miles, had good service there also.

Stayed April 2013, traveled with family
Helpful?
1 Thank piment0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erith, Kent, UK
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed May 7, 2013

We intended to stay for 3 nights in April 2013 as part of a touring holiday, but had such a wonderful experience we changed our plans and stayed for an additional night!

Great location and a good base for seeing the sights of San Diego. Had a very well appointed and quiet room on the third floor (Casa Marina) which has a great balcony view of the Marina and hills in the background (great sunset).

Customer service was excellent throughout (especially Kriss on the Customer Reception).
Would love to have the opportunity to stay here again. Highly recommended.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank inspireman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 7, 2013

We loved this hotel. Had booked it for two nights the week before we went and was over the moon. Fantastic location although not central but great for harbour, beach and prom. We had transport so was OK. The room was pristine. Clean, fresh up to date no faults at all. (why aren't all rooms like this one). The restaurant was great with a good menu great view of all the boats in the marina and the staff were so welcoming, friendly, courteous and charming. Delightful lady on reception, chatty server in the restaurant for dinner and the lady who did breakfast was very entertaining with her tales of the Royal Family and her devotion to them. Would recommend this little gem to everyone. Thank you to all staff for a lovely stay.

Room Tip: Just go for it, you wont be disappointed, if you are your too fussy.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Neville1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morro Bay, California
Level Contributor
135 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed May 7, 2013

Delightful BW Plus away from city noise and traffic located on peaceful Shelter Island, with views of either the bay or the marina. From booking to departure, our experience at this hotel was stellar. We were able to book a AAA rate that gave us a healthy percentage off a 2 story suite in the newer Casa del Mar building, with 2 bedrooms and 2 baths upstairs and a kitchenette, living room, bathroom downstairs, with a patio facing the pool, spa, and marina. (Breakfast can be negotiated when booking but rate will be higher). Excellent location for our visits to Old Town, Balboa Park, Point Loma, and the beach communities. Close to Sea World and the airport, with airport shuttle available every half hour. Only down side is that the beds creaked a bit, but the mattresses were comfortable. We had one dinner at the restaurant and it was decent and reasonable. Definitely look forward to returning.

Room Tip: Suites in the Casa del Mar wing are newer and overlook the pool, sauna, and marina.
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank 2Profs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salinas, California
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 7, 2013

Great location being close to everything but still not being in high traffic area. We liked our room with two queen beds, kitchen and small living area with a flat screen TV that over looked the boats in the harbor including a small patio, grass and walking path next to the harbor. The staff is very nice, and the bar has specials for Happy Hour such as a great margarita and fish tacos. The bartender was excellent with a friendly personality and reported that they recently have a new chef.

Room Tip: Ask for the Casa Del Mar Building which is a newer building but smaller rooms unless you request a j...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Joy14545
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Island Palms Hotel & Marina

Property: BEST WESTERN PLUS Island Palms Hotel & Marina
Address: 2051 Shelter Island Drive, San Diego, CA 92106-3105
Phone Number:
Location: United States > California > San Diego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in San Diego
#18 Romantic Hotel in San Diego
#39 Business Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Island Palms Hotel & Marina 3*
Number of rooms: 227
Official Description (provided by the hotel):
Located on San Diego's Shelter Island, the Island Palms Hotel and Marina is surrounded by the blue waters of San Diego Bay. Nestled among 6 acres of lush, tropical landscaping, this spectacular setting overlooks our private yacht marina and San Diego's largest yacht basin. Features and amenities include 227 beautifully-appointed guest rooms and suites, 2 heated waterfront pools and spas, waterfront restaurant and bar and over 6,300 square feet of water view meeting space. ... more   less 
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Also Known As:
Best Western Plus Island Palms Hotel And Marina
Best Western San Diego
San Diego Best Western

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