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“Inattention to Needed Repairs”

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Best Western Yacht Harbor Hotel
Ranked #87 of 278 Hotels in San Diego
California
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Inattention to Needed Repairs”
Reviewed August 26, 2013

This hotel's staff didi not seem to care that our room had a ripped curtain and a missing sink plug. Too bad. Although the bed was comfortable and the complimentary breakfast satisfactory and the location perfect, we won't be back.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank bbateswriter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seacap, Manager at Best Western Yacht Harbor Hotel, responded to this review, August 28, 2013
Thank you for your response. I apologize that the curtain was ripped in the room as our housekeeping and maintenance staff is noted daily for their attention to detail when servicing the rooms, and that should have been brought up and fixed before a guest checked in. This matter has been reviewed with both of our departments and the curtain has been replaced as well as the sink tested and fixed for drainage issues. I appreciate you sharing these details with me so that my staff can learn and improve for future guest stays. I hope you do choose to return as I would like you to have the superior customer experience that so many others note on this site. Please contact me with anything further at ankanovasic@yachtharborhotel.com.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,237 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Fallbrook, CA
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 25, 2013

The price is very good for its location. Staff are friendly and helpful, rooms are spacious and clean. The breakfast is generous. The shuttle is convenient. The parking is free and excellent. We intend to stay there for most of our quite frequent overnight stays in San Diego.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank jimbofallbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 25, 2013

We stayed for the first 3 nights of our California trip. First impressions were absolutely fine. Comfy beds for a decent sleep, not far from the airport. Breakfasts were great with the two little ones as they want to eat as soon as they get up. Plenty of choice really.

Definitely better to have a car to get around. Big car park.

The issue we had was cleanliness. The carpets in our room were that dirty that us and the kids were getting filthy feet!! It took us a while to figure out the carpets were the cause. This needs sorting out. Apart from that our stay here was fine. Would we stay here again? Unless we knew the carpets had all been deep cleaned...,,we would probably look elsewhere. A shame really as other than that we would.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rachandsoph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw
Level 4 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 22, 2013

This hotel is really across the whole San Diego Bay. Convention Centre is on the opposite side so do not plan it for Comic Con. However it is nice when you fancy Pacific Beach and coast line in general. Rooms are nice and comfortable, with balcony but the breakfast room is small and dark (seems to be even darker when you're jet lagged :). It wasn't noisy at all.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ola K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
71 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 12, 2013

Great location by the harbor and very convenient for our morning flight. The front desk staff was very helpful with arranging transportation to the airport and suggesting nearby restaurants. Our room was well appointed and quiet.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 40404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelowna
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed August 11, 2013

Great hotel for the price and the location is great too. The breakfast was good, breakfast room was small but they gave us trays to go back to our room or out by the pool. Rooms that we had overlooked the harbor which was great. Good hotel for cost.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Mark N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hull, UK
Level 6 Contributor
155 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed August 11, 2013

We stayed for 3 nights Sunday through I was surprised as others had said this was noisy but we didn't think so, we had a hillside view which faced away from the main road but it isn't a busy area so we didn't encounter any noise problems. used the gym which was basic but adequate, the pool and hot tub were great. Breakfast consisted of cereals, various waffles, yoghurts, fruit,bagels or toast and juice and coffee. It was ample and better then the usual lure of french toast and pancakes. The location was really nice, right across from the marina with some great running views for exercisers alike. I'd stay here again as it was close to the airport but not so close that it was noisy. Also there are fresh muffins every morning and fresh cookies at 3pm.

Room Tip: Either a main room for the view or hillside for peace and quiet
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynnep_Willerby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Yacht Harbor Hotel

Property: Best Western Yacht Harbor Hotel
Address: 5005 N Harbor Dr, San Diego, CA 92106-2307
Phone Number:
Location: United States > California > San Diego
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #87 of 278 Hotels in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Yacht Harbor Hotel 2.5*
Number of rooms: 106
Official Description (provided by the hotel):
Beautiful Harbor views and a great location. New owners have completed millions of dollars in renovations including exterior and public areas and significant room upgrades. With new Sealy mattresses, new drapes and shears, upgraded linens and towels, new bath fixtures and fresh colors on the walls we think you will enjoy our new look and feel in our rooms. Still to come - new furniture and televisions and new meeting rooms. We have smaller budget minded rooms and larger harbor and pool view rooms. Something for everyone. ... more   less 
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Also Known As:
Best Western Posada San Diego
Best Western Yacht Harbor San Diego
Best Western San Diego

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