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“Lovely Courtyards”

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Best Western Plus Hacienda Hotel Old Town
Ranked #68 of 278 Hotels in San Diego
West Hollywood, California
Level 6 Contributor
88 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Lovely Courtyards”
Reviewed September 19, 2010

This is a great hotel complex on a hillside with lovely courtyards and fountains. With multiple buildings stepping up the hillside, it is easy to get lost in the quaint planted courtyards if you don't pay attention. The rooms are basic with a comfy bed and a character befitting the California Mission style of the complex. And the walking distance proximity to Old Town is ideal. The hotel restaurant lacks prompt service. But, luckily there are plenty of higher quality restaurants nearby in Old Town. I was pleased to see recycling bins in the rooms. However, their shower product bottles were not recyclable, indicating a serious lack of basic corporate environmental responsibility. Additionally, I was not able to connect to the high speed internet either in the room or by Wi-Fi in the courtyard. But I didn't feel like calling the front desk to resolve the problem. So, I suppose I shouldn't hold it against them.

  • Stayed September 2010, traveled on business
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Helpful?
Thank JDBonthemove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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USA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 1, 2010

The Front Desk staff was so horrible at check-in and prior to our arrival, that we checked out early. Which you have to be careful of, because they don't tell you when you check-in that there is an early departure fee of $75. The best part about our stay was the wonderful waitress at the off-site restaurant we went to for breakfast. The GM needs to go there and see what great customer/guest service is.

There are too many unemployed people that would be happy to have a job. And the carpet in the room was dirty and had large stains on it.

  • Stayed August 2010, traveled on business
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Helpful?
2 Thank Travelguy077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
urbana, Illinois
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 1, 2010

The Hacienda is beautiful but the service not so much. A friend dropped me at the hotel to register before we went for dinner and I was told "parking is free across the street." The lot, and everywhere around, was filled. Understandable in a city, of course. Half an hour later we had to return to hotel and pay large overnight parking fee without being told we could park for few hours for much less. When I explained to desk I got an argument.

Finding my hotel room was almost impossible because hotel is a maze spread throughout eight buildings at different levels--desk acted like I was an idiot for not understanding their directions--they didn't mention you have to go back to parking garage and cross street to get to building I was staying in.

To get to the restaurant on top floor, it took two elevators, one back in parking garage. But, the Acapulco restaurant was amazingly good and service was excellent.

The hotel is spread out all over a hill--gorgeous grounds, but extremely difficult to navigate--absolutely impossible for people who have a hard time walking.

I picked this hotel because it offered free internet and shuttle to airport. Internet didn't work (other guests complained, too) and the first shuttle left at 7:00am, much too late for my early flight. I paid $20.00 for a cab after being told there was no coffee---not a good way to start a long travel day.

Gorgeous room, gorgeous place, but I would never stay there again.

  • Stayed July 2010, traveled solo
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Helpful?
1 Thank cdiana2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Bern, North Carolina
Level 6 Contributor
188 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed July 30, 2010

Wonderful hotel in great location. Atmosphere is second to none. Would recommend without a problem. Watch out with their free airport shuttle times. Had an early flight and wanted to leave the hotel at 530am, but courtesy van didn't start until 7am. Regardless, the front desk clerks worked through the night to find a cab and ensure that it was there at 530 am on time. Nice service. Room was clean and roomy, location is great, ambiance and decor was fantastic. By the way, if you do have to take a cab, it only cost about $13.

  • Stayed July 2010, traveled with family
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Helpful?
Thank mjacostausmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton Ontario Canada
Level 6 Contributor
227 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed July 7, 2010

We have stayed here twice now the location is fantastic right in the heart of San Diego's Old Town. Great lanscaping and hotel has a great Southwest feel to it. The rooms are nice and clean. The staff is very helpful. The restaurant Acapulco'sm is good and reasonable. Will return again

  • Stayed March 2010, traveled with family
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Helpful?
Thank wigsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 5, 2010

This place is dirty. Carpet stains, bathtub gross, cheap toiletries, etc...It was worst Best Western I've stayed in.

Weird that even numbered rooms have access to balcony, but odd numbered rooms you have to climb over air conditioner out window to reach balcony.
First room we were given ceiling fan didn't work, so we switched rooms. Ended up leaving before staying the night because we hated room so much. They gave us an early exit credit since we were booked two nights. Location excellent, but room very dirty. Strange white stains on inside of bathroom door...hmmm.

  • Stayed March 2010
    • Value
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Helpful?
1 Thank mary1138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas
2 reviews
Reviewed July 1, 2010

Have stayed here many times and enjoyed every one! I love the character of the whole property, the trees, flowers, the fountains and the views. The staff is friendly and helpful and quick to respond to problems. There is a great selection of restaurants and shopping a short walk from your room, and only 5 minutes from the beaches, stadium, Sea World etc.. Sure, the decor is a bit outdated, and the shower amenities are not as luxurious as a 5 star hotel, but I'll just bring my own.

  • Stayed June 2010, traveled with family
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Helpful?
Thank Vegasnative45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Hacienda Hotel Old Town

Property: Best Western Plus Hacienda Hotel Old Town
Address: 4041 Harney Street, San Diego, CA 92110
Phone Number:
Location: United States > California > San Diego > Old Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#72 Romantic Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Hacienda Hotel Old Town 2.5*
Number of rooms: 198
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Also Known As:
Best Western Hacienda Hotel Old Town San Diego
Best Western San Diego
San Diego Best Western

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