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“Great Hotel in Old Town, Free shuttle from airport an back.”

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Best Western Plus Hacienda Hotel Old Town
Ranked #73 of 279 Hotels in San Diego
Walnut Creek, California
Level Contributor
184 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Great Hotel in Old Town, Free shuttle from airport an back.”
Reviewed June 5, 2014

We love this Hotel. Have stayed here several times. We used to rent a car when we visited. But when we stay at the Hacienda we have them pick us up.Very nice place. Rooms big with refrigerate, micro an table chairs an couch in separate room from bedroom. Room's open into a patio area with common grounds with BBQ's to use , fountains , pool area nice also.Also walking distance to Old Town State Park or the Old town Restaurant area .We get a 2 day pass for the Old Town Trolly an away we go. Trolly has many stops all worth exploring. Behind Hotel are some restored Victorian Homes for a viewing. Good Breakfast an nice Bar.

Room Tip: Believe all rooms the same but nice to get a view room . Hotel sits on a hill over looking S.D.
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  • Stayed July 2013, traveled as a couple
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Helpful?
Thank bynner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this review, June 13, 2014
Thank you for adding the photos to our large collection here on TripAdvisor! We’re glad that your expectations were exceeded in every way!
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Traveler tips help you choose the right room.   Room tips (329)
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English first
Kansas City
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 5, 2014

We loved this hotel, and the location is perfect! The staff went out of their way to help us, they also allowed us to shorten our stay without penalty even though we notified them within the 48hr. cancellation policy. The staff came out to the car as we were leaving to make sure we had been reimbursed for our cancelled nights (because we ACCIDENTALLY booked through expedia, although I was led to believe I was talking directly to the Hotel, be careful!). Wonderful balcony views, and one of the cheaper hotels we stayed in on our trip!

  • Stayed May 2014, traveled with family
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Review collected in partnership with Best Western

Helpful?
Thank Cape S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this review, June 13, 2014
Thank you for giving us a 5-star rating! I am pleased our team was able to assist you. And yes, we always recommend booking direct for the most favorable reservation conditions.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manteca, California
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 4, 2014

This hotel was very clean, situated in a great place -- walking distance to everything fun in Old Town San Diego. AAA rates were the best....free breakfast buffet was delicious....friendly staff (especially Jesus and Kelsey at check-out time). Couldn't have asked for better. Very close to the trolley station, so getting around downtown was a snap! I would recommend, and stay here again.

  • Stayed May 2014, traveled with family
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Helpful?
Thank Darcy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this review, June 13, 2014
We really appreciate your comments! I’m looking forward to sharing your review with Jesus and Kelsey. Come back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed June 2, 2014

front desk staff and management were not the least helpful they refused to take the time to rectify my reward points reservation and charged me cash. This creates more work for me to now find out if I was charged both points and cash. I had the confirmation number for the points at the time of check in.

  • Stayed May 2014, traveled on business
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Review collected in partnership with Best Western

Helpful?
Thank 157th0mash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this review, June 13, 2014
As I understand, our Front Desk team has been in contact with you in order to resolve this issue. If you have any further questions, please contact Dean Featherstone (Asst. Front Office Manager) at the hotel. Because you arrived after your reserved days, you were charged both points and cash.
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1 review
Reviewed June 2, 2014

The hotel location right in old town, has allot to do and can walk it desired in old town.The Victorian homes next door can tour walking distance Close drive to Sea World San Diego harbor,, Zoo all is close proximity. Hotel has excellent restaurant the Tortilla Factory great service good food reasonably priced. Hotel grounds are interesting and well manicured.

  • Stayed May 2014, traveled with family
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Review collected in partnership with Best Western

Helpful?
Thank 171dianan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this review, June 13, 2014
Great review! Thanks for mentioning the Historic Park next door. It’s a great place to take an afternoon stroll or picnic while here.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whittier, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 2, 2014

You get free drinks in the restaurant and a breakfast buffet is included. Lovely setting, right in Old Town and they have a shuttle to both the trains and airport. I will stay here the next time I want to visit San Diego.

  • Stayed June 2014, traveled with family
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Review collected in partnership with Best Western

Helpful?
1 Thank Michelle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this review, June 13, 2014
Thanks! For those planning travel, we always suggest booking direct with the hotel’s website to get the most favorable booking conditions. Feel free to also give us a call to find out the best available rates. To this reviewer, please give us a call before you return so we can welcome you back as a returning guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Springs, United States
1 review
Reviewed June 1, 2014

Hotel's grounds were beautiful, clean and well manicured. The rooms were a bit dark, but extremely clean. The breakfast was average with lots of variety, but not a lot of flavor. The rooms were nicely decorated, but there was a slight musty smell. The beds were extremely comfortable.

  • Stayed May 2014, traveled with friends
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Review collected in partnership with Best Western

Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this review, June 13, 2014
Thank you for your candor. Overall, you sound like a very satisfied guest. We hope to welcome you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Hacienda Hotel Old Town

Property: Best Western Plus Hacienda Hotel Old Town
Address: 4041 Harney Street, San Diego, CA 92110
Phone Number:
Location: United States > California > San Diego > Old Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#72 Romantic Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Hacienda Hotel Old Town 2.5*
Number of rooms: 198
Reservation Options:
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Also Known As:
Best Western Hacienda Hotel Old Town San Diego
Best Western San Diego
San Diego Best Western

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