This was our 5th time staying at Hacienda Hotel Old Town. Over the years we have chosen Hacienda due to it's great location, good service and usually great room selection. This time around we had a few issues. We were given a room on the 1st floor of building 6, which I knew from past experience comes with often a noisy hallway. I immediately asked for a different location, but was assured that it would not be an issue as they try to place the families in this location to minimize noise. The front desk also noted that they were indeed full already. Funny that were checking in early (2:45p) and the group checking in next to us got a room change when they were checking in. Around 11pm, a bachelor party group arrived in the rooms directly next to both sides of us. They quieted down after a call to the font desk, but only for a few moments. Luckily/Unluckily they must have left for the bars as it was quiet until 2am when they came back and woke myself and for second time this evening my son. I would have had no issue with the room location had they followed through with placing only families in the area. However telling me they are full, and that they only place families in that area was obviously a ruse. Maybe the lady checking us in didn't have time to accommodate us but it is probably due to her lack of effort that this rating is so low for a place we have previously always enjoyed. For the first time in many years we will be looking for a different place to stay next time we are in San Diego.
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- Also Known As:
- Best Western Hacienda Hotel Old Town San Diego
- Best Western San Diego
- San Diego Best Western