We visited this hotel this summer 2012. The best thing about this large hotel is it's location; most of the rooms have no view what so ever. The pool is very very small. You don't have any privacy when you want to sit outside your room (no balcony). Our stay became particularly a bad experience because of the rudeness and arrogance of the hotel staff, more precisely the personnel in the restaurant and the hotel manager himself. We stayed for two nights with four persons (two kids). We had an arrangement including a free breakfast. When we checked in we got four coupons for the restaurant. We thought that this was for the breakfast on the first day, and that we would receive four more coupons for the next day. This was not the case. We had to pay which led to a discussion in the restaurant and later on with the hotel manager because we paid for three persons (our youngest boy stayed for free). Their story: free breakfast for two persons because you booked a two persons room. We felt misled of course but were most upset by the way we were spoken to by the staff. Very rude, arrogant and unprofessional. So bad that we didn't even had any breakfast at all. This was once but never again.
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- Also Known As:
- Best Western Hacienda Hotel Old Town San Diego
- Best Western San Diego
- San Diego Best Western