We stayed in this hotel for three days. It is a nice hotel in it's price range. The rooms are clean and decorated in western style. The staff was helpful and polite. The hotel is built on a hill and there are lots of plants everywhere. It feels like every room has its own courtyard under the sky. There are also lots of chairs and tables in those courtyards. The hotel also has a small pool and a hot tub. The main attractions around the hotel are: state historical park, heritage park, mormon battalion museum and lots of restaurants and shops.
The only issue we ran into was that: on our last day we asked the hotel to call us a taxi to the airport. When we went down stairs to the lobby the driver quickly took our luggage out while I was checking out. My family also sat in the taxi. When I finally went out something did not feel right. I sat in the taxi and he started driving but did not start the meter. I asked him to do so. At this point he told me that this not a taxi and we need to pay a fixed rate in CASH. It was a difficult situation as this was 6 am and we were already on our way. I also blame myself because I got into the car, although there was no taxi sign on it. When we got to the airport I paid him what he asked for in cash. By the way this was almost double the amount I paid to taxi for getting to the hotel. We did not get the receipt either.
When I got home, I called the hotel and the manager told me that they had called us a car service through a company they have agreement with. The manager I talked to was nice. he apologised and even got the receipt for me.
My only concern is that the hotel should not make decisions on customer's behalf. If the customer asks for a cab, they should call a cab and not a car. Also, if there is nothing fishy then why the driver asked for cash. My initial impression was that this was an illegal taxi, but the manger insisted that it was a car service. What ever it was, I suggest guests to be careful and the hotel to remedy this situation by making it clear to the guests what is being offered.
Other then that the hotel is worth staying for it charm and the old town fun.
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- Also Known As:
- Best Western Hacienda Hotel Old Town San Diego
- Best Western San Diego
- San Diego Best Western