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“Sleep-Park-Fly”

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Holiday Inn Express San Diego Downtown
Ranked #125 of 278 Hotels in San Diego
Idyllwild, California
Level 6 Contributor
124 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Sleep-Park-Fly”
Reviewed October 18, 2013

This is a good place to stay when you need to fly out of San Diego and leave your car. But I would feel very uneasy driving a large vehicle into their parking structure. This hotel is right in the middle of down town around the one way streets. Lots of other hotels right around you. The service was great. They have a pool, evening refreshments and free breakfast. The morning we left we were too early for breakfast but they packed a breakfast for us to take which was more than plenty. I would stay here again. It is really nice to drive in and have a relaxed night before a 8 AM flight. Then receive a togo breakfast, be taken to your departure location and not hassle with parking. In the cost of the Sleep-Park-Fly price is your parking fee to leave your car at the hotel. Then when you come back, just call the hotel and they will pick you up right away. You get in your car and your ready to go. It's that simple.

Room Tip: Try to stay in a room facing the pool.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Going4fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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699 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (146)
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McKinney, Texas, United States
Level 5 Contributor
68 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 16, 2013

Although this is an older property, the location of this hotel and the friendly staff help to make up the difference! This hotel is moderately priced but with a great location of uptown San Diego. So easy to pub crawl your way down the hill as the night progresses and then grab a short cab ride back to the hotel at the end of the evening. Great location for other sight-seeing during the day as well. The only two negative comments I have about this hotel is that the bathrooms are very small (reminiscent of a cruise ship bathroom) and on my stay one of the two very slow elevators was out of commission more than it was working which made for long wait to travel between floors (use the stairs, much quicker).

Room Tip: Ask for a room with a view of the city and with a balcony!
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glenn Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
Reviewed October 13, 2013

Got a great price of $50 thru Priceline for a quick overnight Saturday stay. Standard Holiday Inn Express amenities. Well worth the price paid. Free adjacent and nearby street parking beginning 4pm on Saturdays and all-day Sunday.

Stayed September 2013, traveled as a couple
Helpful?
Thank Michael Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed October 6, 2013 via mobile

This hotel is pretty average. The bathroom is tiny, tiny! The parking garage is tight... Don't know how larger vehicles fit, but that's CA for you, limited space. Location was good, except kinda scary at night with homeless and vagrants around downtown area. Trying to save money, will stay in other hotel next. This hotel is decent for a last minute deal.

Stayed October 2013, traveled with friends
Helpful?
Thank Carolynchase13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express San Diego Downtown, responded to this review, October 22, 2013
Dear A TripAdvisor Member,

We greatly value your comments. I am pleased you like our location. I have noted that you experienced inconvenience and discomfort with the bathroom and parking area during your stay and would like to extend my most sincere apologies for this. We have taken note of your comments and your review will looked into. I hope you can give us a chance to show what we have done.

Once again, thank you for your valuable comments and recommendation.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level 6 Contributor
134 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed October 2, 2013

We stayed here for one night, it is a great location to base yourself, great views from the hotel bar and we were lucky enough to have an ocean view room as well. The staff were great, breakfast was fairly standard but the lively staff made it an experience. Although the pool is small it did for my daughter who was happy to cool off in there. Overall a great place to stay, next time we will stay or longer.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level 4 Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 1, 2013

Don't expect any thing but a three star budget hotel and you will enjoy your stay.
It was in a good location. We could walk to shops and station. We used the shuttle to take us to the station, the Zoo and it was very reliable. The room was very small and the air con was noisy.
We had a room that was on the street. The staff were helpful. Room was clean. It was a hot breakfast and plenty of variety.

Room Tip: Rooms that face the street are small.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Smiley1944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 6 Contributor
181 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed September 24, 2013

I traveled for work to a place out in the middle of nowhere in California for two weeks, and San Diego was less than two hours away so I decided to visit on the weekend between the two work weeks. I'm a federal employee, and when I'm traveling on business I have to stay at hotels that offer the "government rate." This usually means Marriotts, Hyatts, and the occasional Hilton - all of which I'm usually fine with for business trips (the taxpayers wouldn't like it if Uncle Sam was putting me up in 5 star resorts!). Since my weekend stay in San Diego was being paid for by my employer, I had to find a place that offered the government rate. My main priority was proximity to the zoo. This place fit the bill since they offered the government rate and had many positive reviews on TripAdvisor. Nonetheless, I was not impressed.

Let's start with the good, because there were actually a few very positive aspects:

1. location was good
2. employees were very friendly and helpful
3. the free shuttle to and from the zoo was absolutely appreciated
4. free internet (this should be offered EVERYWHERE)
5. free breakfast (see comments on quality below, however)
6. since I was booked under the government rate, I was given some vouchers for the cafe at the hotel. I didn't have time to use them, but it was a nice gesture
7. the lobby is nice
8. the king bed was comfortable and the pillows were good

The bad: we stayed on the third floor, which was a labyrinth of long hallways (with our room all the way at the end). The hallway carpeting was flithy. When we reached our room, we realized the main light in the entry area was out. I was too tired to call anyone at that point, and I didn't really want repair people in our room while we were gone the next day, so we just kind of lived with it. The room ended up being pretty dark, with only two bedside lamps and one desk lamp. All of the lamp shades looked 20 years old, minimum. The carpet was not very nice, nor were the curtains. The bathroom was WAY too small - no room for toiletries on the sink, and could barely move in there. The toilet was the type you would find in an airport or public school. The air-conditioning unit was an ancient wall unit, which randomly shut off every 1/2 hour or so. I had to keep getting up in the middle of the night to turn it back on. Also, it was loud. Overall cleanliness was not great. When we first arrived, there was a long curly dark hair in the bathtub. The bathtub was also dusty, as if it either hadn't been used and/or cleaned in a long time, or it had been cleaned with an already dirty cloth - gross. There was a vent in the bathroom that was packed with dust and looked like it had never been cleaned. There were not enough outlets in the room: my husband and I had between us two phones and one tablet, and these could not all be plugged in while having all the lamps plugged in at the same time. Once you throw my hairdryer into the mix, just forget about it. On our second day in the room there was another long curly dark hair on our white bedspread.

The breakfast was unimpressive. Juice from concentrate dispensed from a machine, few options for cereal, all baked goods clearly came right out of a package. I appreciated the warm selection, but the food was of no higher quality than McDonald's. The worst part is that it was all served in plastic bowls, plates, and cups. It seems like investing in some cheap ceramic plates and cheap glass cups would save some money in the long run (and be better for the environment).

Final comment - there were some shady looking guests staying at the hotel, not to mention homeless people loitering immediately outside of the building.

I wouldn't stay here again.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sarah Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express San Diego Downtown, responded to this review, October 10, 2013
Dear Sarah Z,

Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced during your stay with us. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express San Diego Downtown

Property: Holiday Inn Express San Diego Downtown
Address: 1430 7th Ave, San Diego, CA 92101-2815
Phone Number:
Location: United States > California > San Diego
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#73 Family Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express San Diego Downtown 3*
Number of rooms: 136
Official Description (provided by the hotel):
It is our pleasure to welcome you to the newly renovated Holiday Inn Express San Diego Downtown. This 100% non-smoking hotel is perfectly situated in the heart of America s finest city. San Diego s most popular attractions are within minutes. With our staff's dedication to customer service, the San Diego Holiday Inn Express is a popular choice amongst all visitors.The hotel is within walking distance to the Gaslamp Quarter. For your convenience, take our free shuttle to the San Diego Zoo, Balboa Park, Cruise Ship Terminal, and the San Diego Airport. Enjoy our complimentary hot new breakfast bar featuring fluffy scrambled eggs or cheese omelets, bacon, sausage patties, flaky biscuits, and sausage gravy. The hotel offers free WiFi Internet access, refrigerators in all rooms, and a free business center with three dedicated computers. The hotel is two blocks from the San Diego Trolley which will take you to Qualcomm Stadium in less than 10 minutes. ... more   less 
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Also Known As:
Holiday Inn Express San Diego Downtown Hotel San Diego
Holiday Inn San Diego
San Diego Holiday Inn

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