I attended a large wedding at the hotel and used valet to park my car. When I got home that night I noticed my car (an S550 mercedes) was damaged.
I contacted the hotel the next day and they told me to drive there (about 45 minute drive each way) and they would handle it. I went, waited about an hour for them to check it out. Was told their insurance company would take care of it. I drove my 45 minutes home.
They did not get back to me. After a follow up they had their insurance company call me and tell me that that regardless of anything, the fact that I didnt notice or report the damage before leading the hotel they would not cover it under and conditions.
Why did they jerk me around and have me spend 3 hours of my time on a fruitless trip up there???
So I called the hotel general manager who proceeded to continue to not take responsibility. 'What did you think? We would just write you a check?'
Unfortunately for them, this is the attitude of the boss and this is the attitude at this hotel.
Better to stay away.More