Check-in: Last minute change of plans meant that reservation was cancelled but then re-booked on the same day. Called the front desk from Houston to inform of late check in due to delayed flight. They said they would welcome us whenever we arrive in San Diego. Staff at front desk informed me that they could not find the booking when we reached GDM at 11pm. They had plenty of vacant rooms so they "accepted" us by assigning a ground level room which overlooked a nice garden setting. The person at front desk agreed to investigate the booking error/s and let us know what had happened the next day. Did not hear back from that employee after that weird check in experience.
Room: Impressive size and luxurious fittings are all around. Floor plan was interesting, the noise levels were hush quiet and the overall comfort factor was very high. Bed was squeaky and had cobwebs on the tall head side posts. Another mixed experience here.
Service: 11/10. Nothing more to say.
Eating options: The mini bar is filled with standard 5 star fare. Nothing exceptional could be found but still managed to run up a bill of $100 for the mini bar alone. In room dinner on first night was 8/10 which was somewhat expected because the chefs were probably snoozing by the time we ordered food. Dined at Club M the next day with prior reservations indicating that we would be celebrating our engagement. Welcome desk was not staffed when we walked in and we had to call them from inside the place to find and get seated at our table. Staff had reserved a nice table and along came the complimentary bubbly to celebrate our anniversary instead of the recent engagement. The servers apologized for the mix up and we were pleased with the overall experience. The complimentary cheese cake at the end was exceptional and definitely made up for the petty mix up at welcome. In room breakfast the next day was amazing.
Overall: 4/5 rating was solely secured by the service staff at GDM. All employees at GDM must pride themselves over the courtesy and accuracy of service extended to the guests and they rightly should. Zero personal touch from hotel and the staff with regards to the fact that we were celebrating our engagement was a miss. I expected at least a few nice flowers for my fiancée. There was no wow factor that would compel us to repeat the experience. Grand Del Mar was expected to be a rarity but it just turned out to be a norm.
- Official Description (provided by the hotel):
- Serenely nestled amidst San Diego's Los Penasquitos Canyon Preserve and a mere five miles from the Pacific coastline, Fairmont Grand Del Mar seamlessly combines the old-world charm of a Mediterranean estate with the modern luxury of an elegant resort. The result: TripAdvisor's #1 Luxury Hotel in California. Little wonder, given the sun-drenched climate, stunning natural beauty, championship golf course, one of only 25 Five-Star spas in the United States, and irresistible dining - epitomized by Addison, Southern California's only Five-Star/Five Diamond restaurant, helmed by Relais and Chateaux Grand Chef William Bradley. From the completely relaxing to the downright invigorating, you'll find a variety of ways to fill your days (and nights) at Fairmont Grand Del Mar. Engage in a seasonal mixology class. Take a dip in one of four heated pools. Enjoy an afternoon hike or horseback ride amid the pristine nature preserve. Or, sip signature cocktails at the resort's enticing lounges - all before retreating to your thoughtfully appointed guestroom. Welcome to the Grand life - just east of the Pacific and slightly north of expectations. ... more less
- Reservation Options:
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- Also Known As:
- The Grand Del Mar Hotel San Diego
- Grand Del Mar Hotel
- Grand Del Mar San Diego