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“Amazing Customer Service!”

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Hilton Garden Inn San Diego Del Mar
Ranked #12 of 278 Hotels in San Diego
Certificate of Excellence
Reviewed May 1, 2013

My family and I traveled to San Diego on a whim and booked this hotel last minute. We checked in late Saturday night and Maria at the front desk was so kind and helpful. She explained the amenities, let me know there was a fund raising party going on downstairs until 10pm that we might be able to hear in our room, and even offered to change rooms if we thought it would be a problem. There was free parking, a restaurant on property, and a spa (which I hope to take advantage of next time!)
Once we got to our room, it was beautiful. We had 2 Queen beds and my kids loved the fact that it was roomy enough for all 5 of us. (a 5 year old, a 3 year old, a 2 year old, plus my husband and I)
We ordered the cookie a la mode from room service and they brought us 5 spoons and 5 glasses of ice water so we could all share. We all snuggled into our beds and enjoyed watching a little bit of tv. In the middle of the night, my oldest woke up sick. After throwing up all over the bed, we got him changed, stripped the bed and called the front desk again. Diego came up, changed out all the linens and remade the bed in the middle of the night. He even offered to get us some gatorade and more water for our little guy. I cannot stress enough how amazing the staff was there.
The next morning we were checked out by the General Manager, who was very friendly and asked about our little guy. No hidden charges at checkout and I have to stress again how friendly and genuine all the staff seemed. Every single one of them made eye contact, said hi to me and my kids, and answered all of our questions with a smile. We will definitely be returning here soon!

  • Stayed: April 2013, traveled with family
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1  Thank mirvin08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin E, General Manager at Hilton Garden Inn San Diego Del Mar, responded to this reviewResponded May 2, 2013

It is such an amazing feeling for the team and I to read your fantastic review. We appreciate your wonderful comments and could not be more thrilled that you truly enjoyed your stay with us. Our team really is different in that hospitality is not what we do, it is who we are. I am excited to have built a relationship with your family and we look forward to having you back very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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798 - 804 of 1,023 reviews

Reviewed April 30, 2013

Clean comfortable rooms, excellently prepared food and welcoming bar area. Great to see local residents socializing with business travelers.

The hotel is close to many companies in the area so you can avoid the San Diego traffic nightmare.

Room Tip: I have been to this location a few times. Rooms are quiet enough that even though I was closer to th...
  • Stayed: April 2013, traveled on business
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Thank NancyFNashua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2013

This is one of the nicest hotels I have ever stayed in. It has a beautiful atmosphere. The staff were very friendly and helpful. The rooms were clean. If I'm ever in this area and need a room I will definitely come here again.

  • Stayed: April 2013, traveled solo
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Review collected in partnership with Hilton Garden Inn
Thank Shane A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2013

This is the 7th time we stay at this property and we love it. Traveling with kids you needs to carry lots of stuff, and my experience is that most SD hotels you valet park (at $15-$25) and then you dont see your car again until you leave. At this hotel, parking is free, and you can park feet away from the door, making the loading and unloading of luggage so easy. The rooms are always clean and fresh. All rooms have a microwave oven and a mini-fridge which I love and use often. There is a vons supermarket 2-3min drive away which is also convenient.

The hotel is about 15min from Sea World, 5 min from Torrey Pines Beach, 5min from la Jolla, and about 5-10min from Del Mar Fair, so most things you want to do are fairly close to. Its nice to be able to leave the city in a more relaxed setting.

The hotel has a little bar and a restaurant on the first floor. Breakfast is awesome, for 11 dollars you can get a full breakfast per person. The bar has decent prices and they have really tasty appetizers with very friendly staff.

  • Stayed: April 2013, traveled with family
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Thank spideymph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin E, General Manager at Hilton Garden Inn San Diego Del Mar, responded to this reviewResponded May 2, 2013

It is our pleasure to have you as such a loyal guest. The team and I appeciate your outstanding comments and highlighting what truly stands out about our property. We are very excited that you had another enjoyable trip to San Diego and look forward to having you back soon!

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Reviewed April 22, 2013

I am do not have OCD but I do say there there are some benefits and my husband kiddingly calls me Monk at times. Having said that, I am usually very uncomfortable in hotel rooms. But at this place I was ok. CLEAN rooms! Yay! Great, friendly, professional front desk staff. Only odd experience was when our waiter asked us to pay with cash if we could. I meant to ask why but I forgot to. We only ate the breakfast buffet one day. It was plentiful with many options. But the potatoes were not very fresh and the omelet was not very flavorful. Location is a bit far from the downtown San Diego activities and attractions. But the area is nice and seems very safe and peaceful. The pool and jacuzzi are small.

  • Stayed: April 2013
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2  Thank Ericka97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2013

Stayed here for 4 nights on business. Conviently located to the business I was working with. Bed and room were very cozy. Restaurant seemed nice, but i never dined. Would have loved to catch some spa action, but never did.

Room Tip: had a nice room with poolside view
  • Stayed: April 2013, traveled on business
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Thank andyb10s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2013

My family stayed at this hotel in mid-April, and we had stayed here before last 4th of July. In both cases we had a great experience with staff service. The 2 Queen bed room was very clean, and we enjoyed both the adjustable firmness on the beds as well as the comfortable Herman Miller chair when using a laptop. With free parking and free wireless/wired internet in the room, it is difficult to match the value. In addition, we were able to get the breakfast package for 2 adults and 2 children under 12 for just ~$12/day extra for all four of us; the hot made-to-order breakfast and the buffet have significantly high food quality compared to most hotels we've been to around the country. Driving down to La Jolla, San Diego Zoo and downtown were all very easy (<25 min) and shortened our return drive up north. Note that this is not the type of hotel with any stores or malls or other attractions within walking distance, so a car is needed. If you are interested in good value between quality rooms, quality service and reasonable price, this is a location worth considering.

Room Tip: Call about the breakfast packages as they are not always shown on their website.
  • Stayed: April 2013, traveled with family
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1  Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn San Diego Del Mar

Address: 3939 Ocean Bluff Ave, San Diego, CA 92130-8654
Phone Number:
Location: United States > California > San Diego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in San Diego
#4 Spa Hotel in San Diego
#5 Business Hotel in San Diego
#33 Romantic Hotel in San Diego
Price Range: $115 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn San Diego Del Mar 3*
Number of rooms: 80
Reservation Options:
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Also Known As:
Hilton Garden Inn San Diego Del Mar Hotel San Diego
Hilton San Diego
San Diego Hilton

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