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“Great hotel for leisure, not business”

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Hard Rock Hotel San Diego
Ranked #36 of 279 Hotels in San Diego
Certificate of Excellence
South Plainfield, Nj
1 review
“Great hotel for leisure, not business”
4 of 5 bubbles Reviewed May 9, 2014

This hotel is fantastic for everything except it's wifi connection. I was here for a business meeting and couldn't get any work done on the hotel wifi. It would take 5-10 minutes for an email to load. Other than this the hotel was perfect. Clean, modern, super friendly staff, and best of all, located right in gas lamp.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vivek P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt D, Manager at Hard Rock Hotel San Diego, responded to this review, May 16, 2014
Hi Vivek, we're happy to share that we just upgraded our Wi-Fi this week so you should have excellent visits in the future. We're glad you enjoyed everything else about your stay, and we hope to see you again so you can experience our recent upgrade.
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4,889 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,073)
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English first
Las Vegas, Nevada
1 review
5 of 5 bubbles Reviewed May 8, 2014

Hard Rock San Diego is the only place i'll stay in San Diego! Truly is a great hotel, with amazing service, and friendly helpful staff. Not to mention it's right in the heart of everything so you can walk wherever you need to go.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Derrick R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt D, Manager at Hard Rock Hotel San Diego, responded to this review, May 13, 2014
We loved reading your awesome review, Derrick! We're honored to be the only hotel you stay at in San Diego, and we are glad you always have an amazing time when you visit us. Thanks for sharing your experience with us!
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Las Vegas
1 review
5 of 5 bubbles Reviewed May 8, 2014

A group of 11 of us all came to HRHSD to blow off some steam after a long weekend working in Vegas. Everything was smooth and perfect! John in the VIP lounge was great, room service was good, and love HRH overall

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt D, Manager at Hard Rock Hotel San Diego, responded to this review, May 13, 2014
Thanks for the rockin' review, J C! We're thrilled that your group had a perfect trip, and that you loved everything about our hotel. We look forward to sharing your review with John and his supervisor, and we can't wait to see you again.
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Las Vegas, Nevada
1 review
4 of 5 bubbles Reviewed May 7, 2014

The Room Was Beautiful bUT The Service At The Bars ( The Pool AnD 207) Were Less Than Amazing. I Felt I Didn't Get Decent Service. Just A Heads up.ThE Business Men Were Being Taken Care Maybe It Was Because I'm A Young Lady That They Felt They Wouldn't Get A Good tip.

  • Stayed May 2014
    • Cleanliness
Helpful?
Thank happytotravel89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt D, Manager at Hard Rock Hotel San Diego, responded to this review, May 13, 2014
happytotravel89, we are happy to hear that you loved your room and thought our hotel was beautiful. However, we are sorry that you didn't have an excellent experience at our bars. We're reviewing your feedback with our team so we can improve future stays.
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Munich, Germany
1 review
3 of 5 bubbles Reviewed May 7, 2014

Our stay at the Hard Rock Hotel was fairly enjoyable, although accompanied with both positive and negative aspects.

We enjoyed the over-style of the hotel, the proximity to the IHRSA trade fair, the outdoor terrace and the swimming pool. The overall cleanliness could have been much better, but considering that Hard Rock seems to be more of a party hotel (based on our experience from Thursday to Saturday evening) the cleaning service most likely has their hands full.

The breakfast choices were adequate, although a bit pricy and a bit too “fulfilling” compared to European standards. Perhaps a standard continental breakfast would be a future option for Hard Rock? For international guests definitely a future plus.

Several amenities were indeed fascinating, including the possibility of playing a guitar in our room. Technically speaking a highlight indeed, but considering the volume and noise factor not necessarily suitable for all guests. (Some may want a bit of rest & relaxation in comparison to others.)
Splitting the floors into party and non-party might be a suitable suggestion for the future, although Hard Rock will most likely stay with the “hard rock” standard.

All in all we enjoyed our stay, but will most likely book another hotel upon our future return.




  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas A. A. A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt D, Manager at Hard Rock Hotel San Diego, responded to this review, May 13, 2014
We really appreciate your helpful feedback, Thomas A. A. A. We'll share your ideas with our team to see how we can improve future visits. Also, we're glad that our unique amenities interested you, and what's great about our picks. program is that the Fender guitars are delivered with a small floor amp and headphones so noise isn't an issue.
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Puerto Vallarta, Mexico
Level Contributor
119 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed May 6, 2014

I just returned from two fantastic nights at the Hard Rock Hotel San Diego. Perfectly situated for shopping and restaurant experiences and our room was certainly rock star! We were there Thursday for one night and returned Sunday (after a conference) for another night. We had booked a beautiful suite for the first night as a treat. It gave us free internet, VIP access to everything and a $75 food credit at Nobu -- a most incredible sushi restaurant. We checked in very easily and the bellman helped us to our room. We were in room 1246 and it is a superb suite with a balcony. Dinner reservations at Nobu had been confirmed one month earlier by the concierge and we arrived on time. We ordered 7 or 8 different dishes and two incredible bottles of wine. Superb. Expensive....depends on your budget. Great service from the beginning to the end. Another note on the hotel...I was concerned it was going to be ROCK STAR LOUD and over the top in the design...but, I was wrong. There's great background music and the designs are edgy while still being subdued and sublime. And, lastly...when we checked back in on Sunday we had booked a less expensive room. Guess what? They upgraded us to a suite. Hard Rock rocks! :)

Room Tip: 1246 is an excellent suite with an excellent view. We also stayed in 746....it's a great view. B...
See more room tips
  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KeithMayPV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt D, Manager at Hard Rock Hotel San Diego, responded to this review, May 13, 2014
Hi KeithMayPV, we love to hear that you booked our Sleep With the Fishes package and you loved your experience at Nobu. Thank you so much for sharing your feedback about our lux accommodations and customer service. We're thrilled that you loved both of the suites you stayed in, and we hope to see you again soon.
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San Diego, California
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed May 6, 2014

This is a great hotel if you're young and looking for a Vegas-like experience in San Diego. My husband and I recently stayed for a San Diego stay-cation... and it was not what I was hoping for.

Room - The biggest downfall of our stay is that our toilet wasn't working. We spent good money to stay in a room where the toilet didn't work. When we let the hotel know, they said they would fix it - which they did, but it was only a temporary fix. So we ended up checking out of the hotel first thing in the morning. When we told the front desk, they just said "sorry". No offer of a discount, or a refund, or a credit to their restaurants. I think they could have done better - the toilet not working is the only reason we left when we did.

Pool - The pool is about the size of an ice cube tray, and it's dirty. It's a great pool to party and see beautiful people - not a great pool if you're looking to lounge and relax. Also, they use cushioned furniture at the pool and the pool bar. Who knows what those cushions have soaked up over the years. Gross.

Overall - Great location. Good place to party. Bad place if you ever want to go to the bathroom.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jesssince83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt D, Manager at Hard Rock Hotel San Diego, responded to this review, May 7, 2014
jesssince83, we are sorry that you did not have an excellent visit and one of our managers would like to follow up with you. Can you please email us at customerservice(at)hardrockhotelsd(dot)com so we can learn more about your experience?
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Additional Information about Hard Rock Hotel San Diego

Property: Hard Rock Hotel San Diego
Address: 207 5th Avenue, San Diego, CA 92101-6908
Phone Number:
Location: United States > California > San Diego > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in San Diego
#13 Luxury Hotel in San Diego
#16 Business Hotel in San Diego
#25 Romantic Hotel in San Diego
#58 Family Hotel in San Diego
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hard Rock Hotel San Diego 4*
Number of rooms: 420
Official Description (provided by the hotel):
Hard Rock San Diego Hotel Downtown is where VIP service meets urban-chic design with world-class dining and ultra-hip nightlife for an unforgettable experience that rocks. ... more   less 
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Also Known As:
Hard Rock San Diego
San Diego Hard Rock

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