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“Not Impressed”

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Hard Rock Hotel San Diego
Ranked #37 of 279 Hotels in San Diego
Certificate of Excellence
Salinas, California
1 review
“Not Impressed”
Reviewed March 22, 2014

Disappointed in Studio Room. There was not any extra chair in the room. Only a bed and a desk chair. The desk chair would not lean back. The "desk" was not wide. A room service tray could not entirely fit on it. There was no desk light installed. It was difficult to read any papers on the desk at night time. Difficult to do any laptop computer work at night due to no desk light. No bath tub. Shower had ceiling rain shower head and hand wand. There was no shelf in the shower to place soap or bottles of shampoo on. Hard to control water temperature. The refrigerator was stocked completely with hotel stock. No place for guest to place any of their items in the refrigerator. The bed was low to the ground and the toilet was high for me. My feet barely touched the floor on the toilet. The room was quiet until friday night. The room was above the bar which had loud music playing on Friday night. When walking to the ice machine the hallway smelled like sewer gas (methane gas). Very strong the first day better the other days.

Room service was efficient and quick. Food arrived usually before the stated time. Only once did it arrive later than the stated time. I stayed for four nights. Room was clean.

Motel 6 had more furniture in the room than the Studio Room at the Hard Rock. I had previously stated at the Hyatt Manchester which at the time cost the same as the Hard Rock. In the future given the choice of hotels I prefer to stay at the Hilton or Hyatt. At least they have more furniture in the room.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt D, Manager at Hard Rock Hotel San Diego, responded to this review, March 28, 2014
Hi Mark, we really appreciate your feedback and we are sorry that you did not enjoy our accommodations. We have already shared your review with our team to see how we can improve future visits.
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  • Value
  • Cleanliness
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1 review
Reviewed March 21, 2014

I checked in at 4pm the published time. I had paid for a suite and when i entered my room at the 11th floor it was a standard room. I returned to checkin and showed them my reservation for a suite. The employee left to speak to her manager. She returned 15 minutes later and told us that our suite was not available due to a mechanical issue.

Stayed March 2014
Helpful?
Thank Graciebayarea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt D, Manager at Hard Rock Hotel San Diego, responded to this review, March 26, 2014
Graciebayarea, we would really like look into the for you. Can you please email us at customerservice(at)hardrockhotelsd(dot)com so we can learn more about your visit?
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 20, 2014

I was here for business. Mainly had evenings free. The weekend was very busy and supper loud. The weekdays were dead. We couldn't even sit by the fire pits near the pool bar because they close down after dinner. Socializing with business partners was very difficult here. It is adjacent to has lamp district which is nice. Wi-Fi is essentially not usable. So slow and constantly disconnected. By 2014 that should not be the case. Especially when we are here for business purposes. I did like the memorabilia and the sspa scent pumped into the main lobby. I liked ability to rent a guitar during stay. Beyond that very mediocre for price and hotel name.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ralph M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt D, Manager at Hard Rock Hotel San Diego, responded to this review, March 26, 2014
Ralph, thank you for taking the time to share your feedback with us. We are getting new Wi-Fi in the near future, and we are sorry that your stay was not excellent all around. However, we are glad you enjoyed our unique memorabilia and Sound of Your Stay program, and we will share your review with our team.
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Beijing, China
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 20, 2014

I came to San Diego to attend the 2014 IHRSA Convention and it was my friend helped me book in the Hard Rock Hotel. The location is very convenient as we just walked across the street to the San Diego Convention Center where IHRSA was held. I am most impressed with the staff at Hard Rock, they are very friendly and helpful!


  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacqueline Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt D, Manager at Hard Rock Hotel San Diego, responded to this review, March 21, 2014
Jacqueline, thank you for your awesome feedback! We are glad our hotel was the perfect place to stay during your conference!
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Chicago, Illinois
1 review
Reviewed March 19, 2014

The service and staff did an excellent job with our program and I have nothing but great things to say about it ! I have done 3 of the annual meetings since working in our marketing dept and this program at your hotel was hands down THE BEST !!! I appreciate all that Rachel Strong, Kira Rigoni and team did to make our stay a great one!

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt D, Manager at Hard Rock Hotel San Diego, responded to this review, March 21, 2014
Thank you for the fantastic compliment, Mary! Thank you for having your program here and we are thrilled it was the best experience you have ever had. We have already shared your great feedback with Rachel, Kira and the rest of our talented team, and we would all love to work with you again!
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1 review
Reviewed March 19, 2014

The Hard Rock was the perfekt Hotel for us...Top location to the convention Center and inside the best district....Trolly in front of the hotel.......and if u want to Party, its the place to be (-;
Nobu Restaurant in the Hotel....and very nice and helpful guys at the Vale ( Tyler )!!
Dont miss the city tour, the outlet mall and of course a trip to Tijuana .....take enough time for the way home over the border ((-;

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt D, Manager at Hard Rock Hotel San Diego, responded to this review, March 21, 2014
What a fun trip, Martin! We are happy that you experienced everything our hotel has to offer and that you had an amazing time exploring San Diego. We really enjoyed your review!
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Calgary, Alberta
1 review
Reviewed March 18, 2014

Visited San Diego for the first time with my girl friend. The Hard Rock Hotel is clean, modern and most importantly in a great location. It was easy to get around downtown by walking, biking (hotel offers free bike rentals) or by cab. We stayed in the Woodstock room which was more than enough space for us.

I definately recommend staying there.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vicvun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt D, Manager at Hard Rock Hotel San Diego, responded to this review, March 21, 2014
Thank you for staying with us during your first trip to San Diego, vicvun! It sounds like you had an excellent time and we are glad you explored the city with our Electra Bicycles. Also, thank you so much for recommending us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel San Diego

Property: Hard Rock Hotel San Diego
Address: 207 5th Avenue, San Diego, CA 92101-6908
Phone Number:
Location: United States > California > San Diego > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in San Diego
#13 Luxury Hotel in San Diego
#16 Business Hotel in San Diego
#25 Romantic Hotel in San Diego
#58 Family Hotel in San Diego
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hard Rock Hotel San Diego 4*
Number of rooms: 420
Official Description (provided by the hotel):
Hard Rock San Diego Hotel Downtown is where VIP service meets urban-chic design with world-class dining and ultra-hip nightlife for an unforgettable experience that rocks. ... more   less 
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Also Known As:
Hard Rock San Diego
San Diego Hard Rock

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