We had problems.
Our 11 year old daughter LOVES to swim when we're on vacation. Upon arrival, Sunday night we were denied access to the pool. There was an alcoholic pool party for those 21 and over. The next day we were denied access to the pool because someone broke glass in it the night before. We were assured that the pool would be available by 8:00 AM the next morning. By 10:00 AM the pool wasn't even filled. When we returned at 3:00 it still wasn't filled all the way, but we called the front desk and were told that the pool was open. Upon arrival, it was cloudy. A friendly guest mentioned that she just saw someone dump a bunch of chemicals in it. I asked an employee when the pool would be open and he said he guessed you could go in now. It obviously was not safe and if we didn't know enough to know better he could have endangered our safety. No one was in charge of the pool, no notices posted for the glass or the chemicals. Ultimately the bar tender told us to go to the Omni's pool which we did. They were gracious to let us in. The Hard Rock pool was unavailable the entire stay.
In addition to the misinformation and repeated disappointment for my daughter regarding the pool, upon check in, a couple security guards were going to take care of some disturbance.
There were tons of vodka and booze, and breakaway underpants in the room for purchase, but not coffee or microwave. The fridge was jammed with booze so as to be unavailable for anything else you may want to put in.
Storage is extremely limited.
Our carpet was sopping wet in one spot and began to stink on day two.
The personnel were professional, however their tatoos, piercings and black clothes scared our daughter.
The videos of guys dancing around in makeup, corsets and fishnet stockings in the coffee shop didn't make a good impression either.
The beds were very comfortable and the room very quiet however.
All in all not a place for the family.
- Official Description (provided by the hotel):
- Hard Rock San Diego Hotel Downtown is where VIP service meets urban-chic design with world-class dining and ultra-hip nightlife for an unforgettable experience that rocks. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Sabre Hospitality Solutions, Expedia, Booking.com, Hotels.com, Travelocity, Orbitz, Priceline, Hotwire, Cancelon, HotelQuickly, TripOnline SA and getaroom.com so you can book your Hard Rock Hotel San Diego reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hard Rock San Diego
- San Diego Hard Rock