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“no service, no staff anywhere.”

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Hard Rock Hotel San Diego
Ranked #36 of 279 Hotels in San Diego
Certificate of Excellence
San Diego
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“no service, no staff anywhere.”
2 of 5 bubbles Reviewed November 3, 2013

i was told internet was not free and would cost $20. I rejected the service. when i checked out i was charged $20 per room per night!!! I asked the manager to waive it, which did happen.

housekeeping also left dirty cloth in the bathroom!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
1 Thank Jessie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt D, Manager at Hard Rock Hotel San Diego, responded to this review, November 5, 2013
We're very sorry for the miscommunication at the front desk regarding our All Access Pass fee. We spoke with the manager and confirmed that the fee was removed from your bill. We hope you will give us another chance to give you an authentic experience that rocks in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,883 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,070)
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Ogden
Level Contributor
5 reviews
5 of 5 bubbles Reviewed October 31, 2013

Feel in love with this place! Spa, views, drinks, food! All was amazing and I would stay there again. The smell of the hotel is the best part. Loved every minute of our stay. Perfectly located too!!!!

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Sara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt D, Manager at Hard Rock Hotel San Diego, responded to this review, November 12, 2013
We’re glad you loved everything about your stay, Sara! Thanks for taking the time to share your experience with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
3 of 5 bubbles Reviewed October 29, 2013

For the business traveler: yes, this hotel is right across the street from the convention center. That won't help you if you are a late arrival and the hotel is oversold. The Hard Rock is a major party palace, and thus attracts huge crowds. If the hotel is oversold, it's first come, first served. Made your reservation months in advance? Too bad. Marked specifically "LATE ARRIVAL" on your reservation? Doesn't matter. Your company is renting out 85% of the hotel's rooms during the convention? They don't care. First come, first served. If your flight gets in late, you'll be in a cab to another hotel. And you were planning to be able to just walk across the street to the convention center? How foolish of you.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Artation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
1 review
4 of 5 bubbles Reviewed October 29, 2013

I was in San diego for a quick weekend get away. The Hard Rock was a great hotel. Enjoyed my stay, the pool was great. The only thing that was a little frustrating is that on our last night here, there was a private party at the pool. We had been out the night before and were trying to rest, however the loud techno music and flashing lights made it difficult to sleep. Otherwise, the staff was great, the location was central, and overall we really enjoyed our stay

Stayed July 2013, traveled with friends
Helpful?
Thank Julia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed October 29, 2013

i liked the rooftop pool with jacuzzi, a little creepy to have large women rent cabanas just to watch me but whatev, i don't remember a hard rock cafe in the hard rock hotel but i do remember a nice all night diner, or almost all night, if you're concerned about lack of food options, there's another hotel down the block. I liked the front desk staff and frankly, when a guest took a bottle of belvedere and i replaced it, no one was the wiser, that was nice. Liked it a lot better than Hard Rock Chicago, seemed to be more homey, bell staff very accommodating.

Room Tip: not sure it matters, they all seem pretty nice, not much of a view from there anyway.
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  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank rufkdlk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedar Park
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed October 26, 2013

I was here for a business trip and arrived early. The room wasn't ready, so I asked concierge about activities. They held my bags, alloowed me to change in the large and very clean restroom, and provided me with a free bike and a map. Very cool. The concierge and the front desk people were exremely helpful. The Hotel in general was meticulously clean, and overall very quiet. The room was well appointed and the maid service timely and thorough. The Halls were very dark and so was the room, but that is the Vibe, i guess. The location couldn't be better. Right at the heart of the Gaslamp district, it was fun just walking the streets. I h ad a friend who got some kind of food poisoning or something and the staff was fantastic, actually sending up an in house EMT to assess the situation. Someone fromt he bellstaff went to al all night Walgreens and got some medication. This was truly rock star treatment. All the business functions went well, and the food was pretty good. The vegetables were very fresh, and I appreciate that. The eggs in the morning were standard crmmy hotel eggs, but the rest of the stuff was pretyy good. They do a good job at this place.

  • Stayed October 2013, traveled on business
    • Value
    • Location
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    • Rooms
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    • Service
Helpful?
Thank Randy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, Ontario, Canada
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed October 25, 2013

This hotel is very hip and cool. Staff are all pleasant, amazing and always eager to help! Service with a smile at its best.

Room was fantastic and clean. Hotel is very quiet at night. One caveat, no coffee in the rooms, need to go to Mary Janes on the first floor for complimentary coffee in the morning between 7:00 am and 9:00 am.

I would definitely go back and recommend it!

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FoxyRoxy1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel San Diego

Property: Hard Rock Hotel San Diego
Address: 207 5th Avenue, San Diego, CA 92101-6908
Phone Number:
Location: United States > California > San Diego > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in San Diego
#13 Luxury Hotel in San Diego
#16 Business Hotel in San Diego
#25 Romantic Hotel in San Diego
#58 Family Hotel in San Diego
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hard Rock Hotel San Diego 4*
Number of rooms: 420
Official Description (provided by the hotel):
Hard Rock San Diego Hotel Downtown is where VIP service meets urban-chic design with world-class dining and ultra-hip nightlife for an unforgettable experience that rocks. ... more   less 
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Also Known As:
Hard Rock San Diego
San Diego Hard Rock

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