Quickie review for those who would rather not read lengthy narrative: HRH San Diego is a nice, modern hotel that's worthy of consideration.
Now for the full review:
I had the pleasure of staying here for three nights during Clarabridge's annual users conference this year. I arrived via taxicab on Tuesday, 4/16/2013, and walked by a bellman and a valet attendant as I proceeded into the hotel. Neither the bellman nor the valet attendant welcomed me to the hotel, despite the fact that they weren't involved in any tasks at the time. No big deal, I suppose, particularly since "the welcome" has become increasingly absent at hotels across the nation (with the exception of those hotels that fall into the luxury category...they still get it right).
Immediately upon entry, I noticed Clarabridge "wrapping" all over the lobby. It was clear that the conference had HRH's attention and that it was an important event for them. I was greeted warmly and enthusiastically by a blonde Front Desk Agent whose name escapes me. She looked me up in her system and noticed that I had a reservation for a debut-level Rock Star Suite. Unbeknownst to me, booking such a room comes with VIP treatment. I was escorted into the Green Room and finished my check-in there...with a complimentary beverage in hand. Natalie was the Agent who ultimately checked me in, and she was at once very engaging and proactively helpful.
I stayed in Suite 601. While my specific accommodations left me wanting a bit, I knew right away that the debut-level Rock Star Suite is a solid product. With respect to my suite in particular, however, it needed a little TLC (i.e., warped wooden floor planks near the bathroom, gashes in the wall, marred furniture, sitting area TV volume did not respond to the remote control, safe didn't work, WiFi signal was virtually nonexistent, etc.). Surprisingly, the room did not have a desk, which made working a bit of a challenge... but I suppose most occupants of the Rock Star Suite do not book such a room for a work-related stay. Lesson learned on my part. Oh, and 601 is an "accessible" suite. I didn't book an accessible suite, so I assumed that all of the regular debut-level Rock Star Suites were already occupied when I arrived.
At check-in, I was told that the hotel does not provide daily Housekeeping service unless such service is requested. I opted out and, as such, expected no Housekeeping service at all. But apparently being a Rock Star Suite guest meant that I was entitled to daily turndown service. I learned this the hard way, so to speak. When I returned to my room after dinner on Wednesday, I noticed that my door handle was a bit crooked. Upon closer inspection, I noticed that my door was not fully closed. Bear in mind that I always make it a point to ensure that my hotel door is completely shut and locked whenever I leave for any amount of time. I am in the hotel business, after all, and I know that "door pushers" exist. At any rate, I opened the door fearing that I'd find valuables missing. Thankfully, all of my belongings were accounted for. It became immediately clear to me, though, that it was Housekeeping that accidentally left my door open. I found complimentary bottles of Evian on each nightstand and a couple of candies on my pillow.
As for HRH's meetings team, they knocked it out of the park. Great food, awesome setups, reliable wireless connectivity, fantastic spaces... in short, their meetings team runs a top-notch operation. Bravo! If I were a Meeting Planner, I'd definitely give HRH a serious look whenever San Diego is involved.
All in all, despite the issues mentioned above, HRH San Diego is a pretty darned good place to stay. The staff members are generally great. And the product is mostly "up there," so I'll definitely stay again.
- Official Description (provided by the hotel):
- Hard Rock San Diego Hotel Downtown is where VIP service meets urban-chic design with world-class dining and ultra-hip nightlife for an unforgettable experience that rocks. ... more less
- Reservation Options:
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- Also Known As:
- Hard Rock San Diego
- San Diego Hard Rock