The room was well cleaned everyday and the complimentary beverages were convenient. however it was obvious that the furniture is worn from maybe a lot of hotel room parties. definitely a baby sister hotel of the grand hyatt and it's class. in the middle of the night there were guests in nearby rooms constantly exiting and entering neighboring rooms and speaking loudly at 2/3/4 am. it wasn't just fri and sat night.
great room service, very prompt and the food & bev staff were very warm and interactive.
felt the the lobby needed a good clean/shine, despite the number of people they have entering and exiting this area, it should still maintain a level of shiny lively cleanliness.
the reception staff were pleasant, all the ladies were nice, there was one chap that unfortunately was not very helpful. i had asked him for thoughts on how to get to the las americas outlets, he was adamant that it was not possible to take the Trolley but instead only by taxi, car hire or limo service. you can definitely take the Trolley down that way and a 15min walk to the outlets. Similarly, there are many buses nearby to the hotel in which you can take to Fashion Valley, USS Midway and even the local airport. Taxi's are abundant and the hotel location is close to restaurants and several Trolley stop points (10+min walk in whichever direction). there wasn't an obvious concierge desk so i assume the staff would be wearing dual hats to service guests properly.
Overall, still think it was a great hotel in comparison to the others located in the area, but staff should probably become more familiar with the common questions and answers and if they aren't sure, the best answer might be 'let me just look it up for you or check with my colleague'.
Not the W hotel, but i felt it was a similar theme.
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- Also Known As:
- Andaz San Diego Hotel San Diego
- Ivy Hotel San Diego
- Ivy San Diego